MERACH Stair Stepper New Version Vertical Compact Folding Exercise Climber with Extended Step Range Adjustable Handlebar&Pedals

At SoftAuraWorld, we want your shopping experience to be smooth and worry-free. Below you’ll find details on our shipping process.

Processing Times

Orders are processed within 1–3 business days (excluding weekends and bank holidays).

You’ll receive an email confirmation once your order has been placed, and another with tracking details once your order has shipped.

Delivery Times

Standard Delivery (Free): 5–10 business days

Delivery times are estimates and may vary due to factors outside our control (postal delays, weather, or supplier issues).

Shipping Costs

All UK orders ship FREE – no minimum spend required.

We may offer optional express shipping at an additional cost in the future (shown at checkout if available).

Order Tracking

Once dispatched, you’ll receive a tracking number by email.

Please allow 2–5 business days for tracking updates to appear.

Delivery Issues

Please ensure your shipping address is correct at checkout. We are not responsible for delays or losses due to incorrect addresses.

If your order is delayed or does not arrive within the estimated timeframe, contact us at contact@softauraworld.com so we can assist.

Split Shipments

To get your items to you faster, some orders may be shipped in separate parcels. You’ll receive tracking for each shipment if this applies.

Contact Us

For any questions about shipping, reach us at:📧 contact@softauraworld.com

Contact - AuraFlex Fitness - Checkout

30-Day Return Policy

We want you to love your new fitness gear! If you’re not completely satisfied, you can return most items within 30 days of receiving your order.

✅ Return Eligibility

To be eligible for a return:

The item must be in the same condition you received it(unused, unassembled, undamaged, and in its original packaging).

All accessories, manuals, and parts must be included.

You’ll need your receipt or proof of purchase.

For hygiene and safety reasons, certain fitness items cannot be returned once opened — see the non-returnable section below.

📦 How to Start a Return

Email us at contact@softauraworld.com to request a return.

Once approved, we’ll send you:

your return instructions

the return shipping label (if applicable)

Do not send items back without approval, as they will not be accepted.

🚚 Return Shipping Costs

If your item arrives faulty, damaged, or incorrect, we cover the return shipping.

For all other returns, the customer is responsible for return shipping costs unless stated otherwise.

⚠️ Damaged, Faulty, or Wrong Item

Please inspect your order when it arrives.

If an item is:

defective

damaged

missing parts

or the wrong item was sent

Contact us within 7 days and we’ll resolve it quickly with a replacement or refund.

❌ Non-Returnable Items

For health, safety, and hygiene reasons, the following cannot be returned:

Resistance bands, yoga mats, massage tools, or wearable fitness gear once opened

Customised or personalised fitness items

Clearance or sale items

Gift cards

Items exposed to sweat, body oils, or physical use

Hazardous materials (e.g., liquid cleaners or sprays)

If you’re unsure whether your item qualifies, please contact us before purchasing.

🔁 Exchanges

To make an exchange:

Return the original item.

Place a new order for the item you want.

Exchanges depend on stock availability.

🇬🇧 UK Consumer Rights – 14-Day Cooling-Off Period

UK customers have the legal right to cancel or return most online orders within 14 days of receiving them.

Items must be in new, unused condition and in original packaging.

You may be responsible for return shipping unless the item is faulty or incorrect.

💳 Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection.

Approved refunds are issued to your original payment method within 10 business days.Your bank or card issuer may take additional time to process the credit.

If more than 15 business days have passed since your refund was approved, please email us at:📩 contact@softauraworld.com

Contact - AuraFlex Fitness - Checkout