Mens Packable Ultralight Down Jacket

UNITED KINGDOM

•Express Shipping is FREE on orders £20 and over.

•Orders under £20: £4.95 (1–3 working days).

Note: Deliveries to non-mainland UK addresses may take up to 3 working days.

INTERNATIONAL SHIPPING

We ship to selected international destinations with transparent pricing and fast delivery options.

All international orders under 5kg qualify for FREE shipping when the minimum spend threshold for each destination is met (see table below).

For orders below the threshold, the applicable shipping fee will be shown at checkout.

For orders over 5kg, a shipping surcharge may apply and will be calculated at checkout.

Destination

Free shipping (orders under 5kg)

Shipping fee below threshold

Estimated delivery

Europe (excluding Italy)

Orders £250 and over

£30

2–5 working days

USA & Canada

Orders £350 and over

£50

2–5 working days

Middle East

Orders £350 and over

£60

5–7 working days

Saudi Arabia: Local regulations require a National Address (short address code) for all deliveries. Please provide your National Address / short address code at checkout to avoid delivery delays, failed delivery, or address-correction charges.

Destinations Currently Unavailable

•Italy — we are unable to ship to Italy due to changes in local regulations.

•Asia and Oceania — shipping to these regions is currently suspended.

DUTIES AND TAXES

Europe:

For European orders, import duties and taxes are not included at checkout.

These charges may be applied by your local customs authority upon delivery and are the responsibility of the customer.

Where available, we may display estimated duties and taxes at checkout for reference only. However, final charges are determined by local customs and may vary.

We recommend checking with your local customs office if you are unsure about applicable import charges before placing your order.

USA, Canada & United Arab Emirates:

For these destinations, all applicable duties and taxes are calculated and charged at checkout.

Once paid, your order will be delivered with no additional import charges on arrival.

Important Information for U.S. Customers

From 29 August 2025, the U.S. de minimis exemption has been suspended. All commercial imports, including low-value shipments, are now subject to duties and taxes. For full details, please see the DHL guidance on current U.S. tariffs .

CUSTOMS, DELIVERY & INSPECTIONS

International shipments may be subject to customs inspection, which can occasionally affect delivery times.

Any customs-related delays are outside of our control but we work closely with our logistics partners to ensure smooth delivery wherever possible.

REFUSED SHIPMENTS & CUSTOMS NON-PAYMENT

If a shipment cannot be delivered due to unpaid customs duties or taxes, or if it is refused by the recipient, it may be returned to us by the carrier.

In such cases, the order will be processed as a return rather than a standard delivery cancellation.

Any reasonable costs incurred (including return shipping, customs handling fees, and carrier charges) may be deducted from the refund amount, in line with applicable consumer protection laws.

We always recommend reviewing potential import charges before placing an order to ensure smooth delivery.

ORDER PROCESSING & DISPATCH

•Orders placed after 12pm (Monday–Friday) will be shipped the next working day.

•Orders placed after 12pm on Friday will ship the following Monday.

•Orders placed over weekends or public holidays will be processed on the next working day.

•During peak periods, dispatch times may be slightly extended.

•We do not deliver to PO Box addresses for security reasons.

TRACKING

Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your delivery in real time.

RETURNS & STATUTORY WITHDRAWAL RIGHTS

Customers within the UK and EU are entitled to statutory withdrawal rights in accordance with applicable consumer protection laws.

Full details on how to return, exchange, or cancel an order — including timeframes and refund conditions — are outlined in our Return & Refund Policy .

POLICY UPDATE LOG

•December 2024 — Shipping to Italy ceased due to changes in local regulations.

•August 2025 — U.S. de minimis exemption suspended; duties and taxes now apply to all U.S. imports.

•December 2025 — Shipping to Asia and Oceania suspended.

•June 2026 — Duties and taxes for Europe are no longer collected at checkout and are now payable by the customer on delivery.

Last updated: July 2026

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We aim to ensure your complete satisfaction with every purchase. If for any reason you are not fully satisfied, you may request a return or exchange under our voluntary 28-day goodwill returns policy within 28 calendar days of receiving your order. This policy is offered in addition to your legal rights.

Your statutory rights, including your right to cancel under the Consumer Contracts Regulations 2013, are not affected by this policy. The statutory cancellation timeframes are separate from our goodwill policy and are set out in our Terms & Conditions.

Checkout+ (Optional Returns & Delivery Protection)

Checkout+ is an optional add-on you can purchase at checkout for a small upfront fee. It provides:

Free Return Shipping: if you need to return an item for an exchange, refund or store credit, your return shipping label is covered, with no additional label fee.

Package Protection: if your package is lost, stolen or damaged in transit, you can submit a claim and, once approved, receive a same-item replacement at no extra cost.

Please note:

•Checkout+ is optional and must be added at the time of checkout. It cannot be added after an order has been placed.

•The Checkout+ fee is non-refundable and is not included in any refund or store credit amount.

•Checkout+ covers one return shipment per order.

•Checkout+ is an added convenience only. It does not replace or limit your statutory rights. Even if you do not purchase Checkout+, we remain responsible for your goods until they are delivered to you, and if your order does not arrive, or arrives damaged or faulty, you are entitled to a remedy under applicable consumer law at no cost to you.

RETURN PROCESS

Submit Your Return Request

Please notify us through our online return platform within 28 calendar days of receiving your order.

Prepare Your Return

Returned items must be:

•Unused, unworn and unwashed

•With original tags attached

•Returned in the original packaging

•Free from makeup, fragrance or signs of wear

A return form is included with your order. Please complete it and enclose it with your parcel so we can process your return.

You’re welcome to try items on to check the fit, just as you would in a shop. If an item shows signs of use beyond a reasonable check, we may deduct an amount from your refund to reflect the reduction in its value.

Promotional Items

If your order included a gift or promotional item (e.g., Buy X Get 1 Free), the promotional item(s) must also be returned to receive a full refund; otherwise, the value of the promotional item may be deducted from your refund.

Send Your Return

Please return your item so that it reaches us within the same 28-day period (within 28 calendar days of receiving your order). Returns received after this period may not be accepted.

Return Shipping Costs

If you purchased Checkout+ at checkout: your return shipping is covered. We will provide a prepaid return label at no additional cost.

If you did not purchase Checkout+: you are responsible for the cost of return shipping. You may either return your item using a shipping method of your choice at your own expense, or use our Return Label & Collection Service: You are responsible for the cost of return shipping. After submitting your return request, you can either purchase a return label directly through our return portal, or return your item using a courier of your choice at your own expense.

Faulty, damaged or incorrect items: we cover return shipping in all cases (see below), whether or not you purchased Checkout+.

We recommend using a tracked and insured delivery service, as we cannot guarantee receipt of returned items. We are not responsible for items lost in transit when customers arrange their own return shipment.

Return Address

Returns should be sent to:

Bosideng London28 South Molton StreetMayfairLondonW1K 5RFUnited Kingdom

If you prefer, you may return your item directly to our store at the same address.

Faulty, Damaged or Incorrect Items

If your order meets any of the following conditions, we will cover the return shipping costs:

•You received the wrong item (e.g. incorrect style, size, or quantity)

•The item is defective or damaged

•The item materially differs from its product description

In such cases, we will arrange the return for you by providing a prepaid return label or, where available, arranging a collection service directly with our courier. We are unable to reimburse return shipping costs arranged independently by customers unless they have been authorised by our customer service team in advance. This does not affect your statutory rights.

Receive Your Refund

Once your return has been received and inspected, we will send you a confirmation email and issue your refund to your original payment method. Where you choose, and where available, we may issue store credit instead; however, refunds due under your statutory right to cancel will always be made to your original payment method.

Please allow:

•1–2 business days for us to process your return after we receive and inspect it; then

•5–7 business days for the funds to appear in your account, depending on your payment provider.

In any event, we will issue any refund due within 14 days of receiving your returned goods.

Please note:

•Original outbound shipping fees are non-refundable for returns made under our voluntary 28-day goodwill policy. (Where you exercise your statutory right to cancel within 14 days, standard outbound delivery is refundable as set out under “Your statutory rights” above.)

•The Checkout+ fee, if purchased, is non-refundable and is not included in any refund or store credit amount.

•Return shipping costs are the customer’s responsibility, unless you purchased Checkout+ or the item received is faulty, damaged or incorrect.

•Returns that do not meet our return conditions may be refused.

Duties and Taxes

Europe: All applicable import duties and local taxes are not collected at checkout and may be payable upon delivery in accordance with local customs regulations.

USA, Canada, UAE & other international destinations: All applicable import duties and local taxes are calculated and charged at checkout to help avoid unexpected charges on delivery. Duties, taxes and customs-related fees are non-refundable, including any carrier administration fees (such as DHL processing fees).

Original shipping charges, duties and taxes are non-refundable except where required by law.

EXCHANGE PROCESS

Submit Your Exchange Request

Please use our online return platform within 28 calendar days of receiving your order to request an exchange. Exchanges can only be made for the same style, in a different size or colour, subject to stock availability.

Prepare Your Item

Items must be:

•Unused, unworn and unwashed

•With original tags attached

•Returned in the original packaging

•Free from makeup, fragrance or signs of wear

A return form is included with your order. Please complete it and enclose it with your parcel so we can process your exchange.

Send Your Exchange Item

Your exchange item must be returned so that it reaches us within 28 calendar days of receiving your order. If you purchased Checkout+, your return shipping is covered; otherwise, customers are responsible for return shipping costs for exchanges. You may return your exchange item to the same return address, and using the same Return Label & Collection Service options (UK: £4.95 including VAT per label; International: actual carrier fees), as set out in the Return Process above.

Replacement Reservation

Once your exchange request is submitted, we will reserve your replacement item for up to 14 calendar days. Your returned item must also reach us within 28 calendar days of receiving your order. If either period is exceeded, the reservation may be released back into stock, and we cannot guarantee availability if the item has since sold out.

Receive Your Replacement

Once your returned item has been received and approved, your replacement item will be dispatched.

Exchange Availability

Exchanges are currently only available for UK orders. If an exchange shipment is refused and returned to us, additional shipping charges may apply.

If you have any questions or need further assistance, please don’t hesitate to contact our customer service team at Customercare@bosidengfashion.com.

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