Melrose Square Dining Table

Delivery is carried out by experienced delivery drivers. We aim to use a 2 man delivery service for the large majority of our deliveries, however, small deliveries may be sent out via a 1 man service.

The delivery time scales stated on the web site are approximate only and FW Homestores will not be liable for any loss suffered by you arising from any delay in the delivery of the product(s). Reasons for delay or non-delivery could be and not limited to: holiday periods i.e. Christmas, Easter; the delivery area is in an area of inaccessibility; or in any other causes whatsoever beyond our control.

Please note it is the customer’s responsibility to ensure access is sufficient to receive the product(s) of your choice. We recommend that you measure the space in which the products are to be placed, and the space along the access route especially if goods are for upstairs rooms. If we have to abort delivery due to insufficient access the customer will be liable to pay the direct cost of delivery along with the return charges to us with the exception of bespoke items which cannot be returned.

Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available unless otherwise agreed at time of order.

FW Homestores do not accept any blame or liability for customers removing or disposing of old beds, mattresses or sofas prior to delivery. We do advise that customers only dispose of old goods after acceptance of the new goods been delivered.

Deliveries made to business addresses will have the Buyers authority for anybody in the building to accept the goods on the customer’s behalf. FW Homestores will accept no responsibility once the goods have been signed for at the requested address.

Goods will be deemed to have been delivered once delivered to the specified address. Delivery is officially to the front door only but Goods may be taken to the room of choice at Buyers request. It is also the customer’s responsibility to remove all paintings, mirrors or any other objects that may get damaged or that may hinder the product from going into the room of choice during delivery. FW Homestores or its carriers will not be held responsible for any damage caused to Goods, property, fixtures or fittings during delivery. If the customer is unwilling to accept this waiver the item will be left at the front door of the property. It is the Buyers responsibility to ensure all Goods will fit through any doorways and/or passageways necessary for Goods to be delivered into the room of choice. Most Goods will require some form of assembly and it is the Buyer's responsibility to assemble the Goods unless otherwise agreed at time of order. Any Warranty/Guarantee offered with the Goods is only applicable for Mainland UK.

Contact - FW Homestores - Checkout

Cancellation of Goods

Please note that you have the right to cancel any online order within 14 days, unless the following applies:

- Items which cannot be resold for health and hygiene reasons once unwrapped (for example mattresses, bedding, pillows, etc. that the product seal / bag has been opened);

- Flat pack furniture that has been partially or fully assembled

- Bespoke for You items.

Please note; all "Bespoke for You" items sold from this site will be specially ordered from the relevant manufacturer at time of order. These are goods which are not held in stock by FW Homestores. Please consider that all goods will need ordering from the manufacturer unless you have written communication (by email) to confirm that the goods are available from stock. "Bespoke for You " items cannot be cancelled once ordered and been accepted by FW Homestores. Please take time to carefully check your order confirmation and report any errors by e-mail within 24 hours of receipt.

All returns are subject to a cancellation charge, unless agreed otherwise.

Refunds

Once we have been notified of the cancellation of your contract, we will refund you in full within 5 working days if you are eligible for a refund. To establish eligibility, please see above terms and conditions.

Contact - FW Homestores - Checkout