Medium Pouch (Pebbled Leather)

Dispatch Location and Processing Times All orders are processed and shipped on weekdays, and we aim to dispatch within 48 hours.

Orders are fulfilled from our three global fulfilment centres. At times, your items may be shipped from different warehouses to ensure they reach you as quickly as possible.

Please note that during peak periods, such as sales and holidays, dispatch and delivery may take longer than usual.

Lost, Misdelivered, or Delayed Shipments Alf the Label is not liable for lost or delayed shipments once an order has been shipped.

Should a parcel be delayed, please contact the postal provider for assistance and reference your tracking number.

Tracking Updates Shipping and tracking information will be emailed to you once your item has been dispatched. If you have an enquiry about your order after receiving your shipping confirmation, please contact the courier directly with your tracking number.

Refused Shipments If an international order is refused by the customer upon delivery, the customer is responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. These costs will come out of any potential refund you may receive due to the returned item and will be deducted from your refund once the parcel is returned to us.

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Unless specified otherwise, items purchased during a sale/promotional period, or from the sale section, are not eligible for return, unless in the event the item is deemed faulty. Further information on returns eligibility can be found below.

Items are eligible for return up to 30 days from date of parcel delivery. To process your return, click here . Please note that we do not cover the cost of postage for change of mind returns.Depending on your location, a return label will either be generated for you when lodging your return, or you’ll be prompted to arrange return shipping directly. You’ll be notified of the applicable method during the return process.Please note that any duties or taxes paid at checkout or upon delivery are non-refundable if you choose to return your items.

For international returns, we ask that you return your item(s) using a trackable shipping method or courier, and pack your items appropriately in a postage box to protect the contents and ensure items are received by Alf the Label in their original condition. Failure to do so may result in damage to the contents and your return unable to be accepted by Alf the Label.

Alf the Label is not liable for any lost or damaged packages.

CLICK HERE TO PROCESS A RETURN

For our full returns and shipping information please click here .

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