Max Red Light Therapy

This Shipment Policy (hereinafter referred to as the “Policy” ) describes how the orders are shipped, when you place orders with Recover Red on our website, i.e. https://RecoverRed.com/ (hereinafter referred to as the “Website” or “Site” ).

This Policy shall be read in conjunction with our Terms & Conditions, Return Policy, Cookie Policy and Privacy Policy statement.

DELIVERY

a) Delivery Service: We are presently shipping to the United States of America (USA) . We use the services of third-party delivery service providers, namely, UPS and FedEx , for shipping all the orders placed by our customers.

b) Processing and Delivery Time: Although the products are generally dispatched within a period of 3 to 4 working days from the date of order, it may sometimes take more time for the orders to dispatch, and delivery time will vary from location to location.

c) Important Note: The delivery time is subject to change based on industrial or business disruption, shortage of an item, bad weather, transit time of your carrier, destination address, or covid related restrictions etc. Processing and shipping times may increase during holidays and other peak seasons.

d) Fee: We offer free shipping on all the orders placed on our website

e) No Change: You cannot change the shipping address or the shipping method selected after checkout.

ORDERS, SHIPMENT, FAILED DELIVERY, AND DAMAGED/OPENED BOX

a) Not for Commercial Purpose: You cannot buy our products for a commercial purpose, unless allowed by us. No use of our intellectual property may be made without our express written consent

b) Assumption of Risk: You will assume the risk for the products once they have been delivered to the delivery address which you specified. We or our delivery partners accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

c) Failed Delivery: If your package cannot be delivered to the shipping address provided by you for the reasons such as an incorrect shipping address and/or incorrect phone number, the package will be returned to us at your expense.

d) If you fail to pick-up: If the receiver is absent upon all delivery attempts, your package will be held at a local centre of one of our third-party logistic service providers for pick up. If you fail to pick up the package from there for any reason, the package will be returned to us

e) Refusal by you/receiver: If you/receiver refuse receipt of your package, the package will be returned to us.

CHECKING THE ORDER STATUS

As soon as your order is shipped, you will receive an email notification from us which will include a tracking number that you can use to continually check its status. Please allow us up to 48 hours for the tracking information to become available. If you haven’t received your order within the period communicated to you in your shipping confirmation email, please contact us at support@recover.red with your name and order number, and we will look into it for you.

THIRD PARTY DELIVERY SERVICE PROVIDERS

Whenever you place an order with us, our third-party delivery service provider, namely, UPS and FedEx (hereinafter referred to as our “Delivery Partner” ) ships and delivers the products to your doorsteps in the most convenient and hassle-free manner. For this purpose, we also share certain personally identifiable information (PII) of yours with our Delivery Partner in order to fulfill your order. Please refer to our Privacy Policy statement for more details on this subject.

RESERVATION OF RIGHT

We reserve the right to cancel any order from our end if the product that you ordered runs out of stock, or becomes unavailable for any reason. In such case, we will refund you all the amounts that you’ve paid for such product

RISK OF LOSS

The items you purchase are shipped by the Delivery Partner, therefore, as a result, risk of loss and title for such items shall pass to you, upon our delivery to the Delivery Partner. In no case, shall we be responsible for any lost or delayed shipments

Last updated on January 30, 2023.

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Max Red Light Therapy Device:

Please note, we do not offer any returns or refunds with respect to our product ‘Max Red Light Therapy Device’. We suggest you to purchase any of our other two products (Beam Red Light Therapy Light and/or Core Red Light Therapy Light) before deciding to upgrade to Max Red Light Therapy. Once you are sure that you would like upgrade to the Max Red Light Therapy, we can accommodate that by offering you the additional units required (charged additionally). However, if you have purchased or have upgraded to the Max Red Light Therapy, no return or refund or downgrade request shall be entertained, unless the product was damaged when you received it, in which case, we will arrange for a free exchange/repair within the period of 60 days from the date of purchase/upgrade. To request for an upgrade, please reach out to us at support@recover.red.

The Max Red Light Therapy Device is still covered under the 3-year limited warranty.

All Other Products 60 Day Return Policy

If you're not pleased with a product you receive within the first 60 days, simply fill out our return form and we will provide further details about how to send it back. Please carefully review our return policy below:

•Products must be sent back with all contained components in their original packaging, otherwise returns will be rejected. The items need to be in like-new or unused condition in order for the return to be accepted.

•Exchange and substitution of orders is not permitted. Shipping costs are non-reimbursable, and any returns received with components that are either damaged or missing will be declined and returned back to the sender.

•You will be responsible for the return shipping and any associated costs. Please be aware that in cases of lost or damaged shipments sent back to us, we cannot accept liability.

•Once you have completed our return form, we will provide you with a return authorization number. All returns must be received within the 60-day window from which you originally received your item. Any products returned after this time period will not be accepted.

•Returned merchandise will be checked and processed within three to five days of its arrival. All overseas and international deliveries must be sent to our return hub in the United States.

•A deduction of the original cost of the item plus shipping fees will be applied to refunds for orders that were refused by the carrier or returned to the sender. Please note, we cannot fully approve refunds until the product is received and checked.

•All items marked as “Final” or “Closeout Sale” cannot be refunded after they are purchased. Standard returns are not accepted for these types of products.

•We offer many products that may be categorized as "Open Box.” While these items appear like new, they have been used and may include minor blemishes. Still, our technicians conduct meticulous inspections on each product before it is repackaged to ensure quality and reliability. Open Box merchandise comes with standard warranties identical to the ones offered with the original products. However, it is important to note that Open Box items cannot be refunded.

•All returns must be approved beforehand and receive a dedicated authorization number. If goods are returned to the wrong address unaccompanied by this number, the customer is accountable for the package and Red Recover cannot accept responsibility for any losses or rejections.

•We will attempt to reach out to you if any items are returned that are not eligible to be refunded. Recover Red will hold these items for up to 30 days before disposing of them.

•We cannot accept any refunds for products that do not meet our criteria. If the items are sent back to us outside of the allotted time frame or are not approved for a return, then the customer is responsible for covering the cost of shipment.

•Please be aware that should any alterations by the customer be made to the shipping address, shipping method, or any other details sent to the carrier, any delays, missing packages, or failed delivery are not the responsibility of Recover Red.

•We invite you to send any support inquiries to Support@Recover.Red, and thank you for your business.

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