Matte Black Ring Box with LED lighting

How long will my order take to ship?

-Orders will be shipped within 2 business days. We ship orders Monday through Friday from Los Angeles, California.

-Custom engraved orders will take up to 3 business days to process.

-You will receive a notification via email when your order has been shipped. Please check your spam folder if you have not received any notifications.

-We are closed during major national holidays and orders received during that time will be shipped the following business day.

How long will my package take to arrive?

-Free Standard Shipping - 1-5 business days via USPS First Class Mail-USPS Priority Mail - 1-3 business days-UPS Ground - 1-5 business days-UPS 2nd Day Air - 1-2 business days-UPS Next Day Air - 1 business day

**Please note these transit times are only estimates

How much do you charge for shipping?

All orders to the US qualify for free standard shipping! Rates for expedited shipping or via other carriers will vary based on shipping weight and the destination and can be found at checkout.

How will my order be packaged?

We understand that you may be ordering our products for a surprise, so all orders will be shipped in a discreet, plain box or mailer with no visible logos or branding.

How can I get free shipping?

All orders qualify for free shipping!

Can you ship my order using UPS, FedEx, or USPS?

Our free standard shipping for ring boxes will ship via USPS First Class Mail. Shipping upgrades are available at checkout for UPS or USPS Priority shipping.

Cancellations and Modifications

If you need to cancel or modify an order, please send us an email at shop@soulmatebox.com. Please note changes to custom engraved orders will not be possible once we begin the engraving process.

Returns

Items are eligible for returns if they are in unused and undamaged condition within 30 days of receiving your order. All items must be returned with any outer packaging boxes they may have arrived with. Please include your packing slip or receipt with the return package so that we may identify your return. Please carefully wrap items before shipping back to us. Returns will be processed within two weeks of delivery.

Please send returns to: Soulmate Box, 1249 S Diamond Bar Blvd #387, Diamond Bar, CA 91765

Orders returned due to an invalid or incorrect address and orders returned marked return to sender by USPS or UPS will be subject to a 10% restocking fee plus shipping costs. Shipping charges are non-refundable. To avoid this, please ensure your shipping address is accurate when placing your order.

Contact - Soulmatebox - Checkout

Not happy with your purchase? Please send us a message at shop@soulmatebox.com and we will make it right!

Return Policy

Items are eligible for returns if they are in unused and undamaged condition

Items must be returned within 30 days of receiving your order.

All items must be returned with any outer packaging boxes they may have arrived with.

Please include your packing slip or receipt with the return package so that we may identify your return.

Please carefully wrap items before shipping back to us.

Returns are processed every Friday and will be processed within two weeks of delivery.

Custom engraved orders are not eligible for returns or refunds. If we have made a mistake with your order, please send us an email!

Orders returned due to an invalid or incorrect address and orders returned marked return to sender by USPS or UPS will be subject to a 10% restocking fee plus shipping costs. Shipping charges are non-refundable. To avoid this, please ensure your shipping address is accurate when placing your order.

Please send returns to: Soulmate Box, 1249 S Diamond Bar Blvd #387, Diamond Bar, CA 91765

Contact - Soulmatebox - Checkout