Matrix

Shipping Shipping We offer free worldwide shipping on all orders. All paintings are made to order. This means our average processing times range between 20-30 business days, depending on the painting's complexity. This time represents the painting and drying process. Shipping times: Framed paintings are shipped using DHL Express, while rolled canvas paintings are shipped via FedEx and UPS Express. US, CA: 1-3 business days AU, NZ: 2-4 business days EU: 1-3 business days Rest of the world: 2-5 business days All paintings are shipped after painting, framing, and quality inspection is completed. These processes can take up to 30 business days. All paintings come with free 100% insurance coverage. Pieces that are shipped with Frame: Paintings shipped with frames are shipped out with Express Shipping with DHL. For any other questions, please get in touch with us at info@artbymaudsch.com. Pieces that are shipped out without Frame: Paintings shipped without framing are sent as a Rolled Canvas. For any other questions, please get in touch with us at info@artbymaudsch.com. Shipping information: Please ensure all delivery information is correct. If there is incorrect and missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance. Your local customs offic…

Refund policy Returns and Refunds Our satisfaction guarantee is active for 90 days* post delivery. If more than 90 days have passed since the delivery date, we can’t offer you a refund. For returns, please email info@artbymaudsch.com with the subject 'Returns' and include your order number, name, and the reason for the return. *Disclaimer: The 90 days return time doesn't count for damaged products. Damaged products should be addressed within 48 hours of delivery of the package. *Disclaimer: Returns and refunds are not applicable for orders for which the VAT/DUTY charges are not paid. Returning is free with Art by Maudsch . Art by Maudsch will provide the customer with a return slip with instructions on where to send returned goods. Make sure to package the painting in the original packaging or one that's equally protective. Our customers return for free. Art by Maudsch pays return costs; VAT/Duties are not included. Refund The customer gets a confirmation email about the refund status when the returned item is received and inspected. If the refund is approved, it will be processed, and a credit will automatically be applied to the customer's credit card or original payment method shortly after. Custom  orders are not eligible for returns or refunds. We accept cancellations only within 48 hours after the order has been placed. Orders without a response to the approval request wi…