Matrix Aura Functional Trainer

We strive to ship your order using the fastest and most reliable methods available to us. When your order ships out you will be notified with an email containing tracking information. Please track your package on carrier's website or by calling them for a smoother experience.

Please allow a few days for orders to process. Our employees work very hard to ship every order out as soon as possible.

Smaller items typically ship within 2 to 5 days. Larger items can take 2 to 4 weeks. Please consult with a sales specialist for a more exact time frame.

All smaller items or supply orders are shipped via UPS Ground or USPS unless otherwise directed. UPS and USPS Delivery policies apply. All prices are FOB Shipping Point and Shipping Charges are added to invoice according to the Terms agreed upon by between Supplier and Customer.

For Large or Heavy Items we use LTL Freight Shipping and Contracted Shipping. Contracted Shippers may not have tracking numbers as these are smaller family companies. We do have direct contact with any contracted shipper. Please contact US MedRehab directly with any questions regarding contracted shippers.

We offer full install and setup of certain items. Please contact us at 1-888-581-5504 ext 1 for more information on full setup options.

Please call our Customer Service Department to discuss any special handling requests and applicable charges in advance of order placement.

Our warehouses ship on business days and do not ship on weekends. (Business days are Monday through Friday).

All expedited orders placed before 12 PM CST will be fulfilled and shipped out on same day. Orders placed after that cut off time, may be shipped the following business day. (Business days are Monday through Friday).

We offer free shipping on certain items. Free shipping is not applicable to Alaska, Hawaii, Puerto Rico & International sales. This offer is our standard shipping methods and does not covers any expedited or special delivery options.Some large items on our website due to their sizes and weight may not not eligible for shipping to AK, PR, HI and U.S. TerritoriesSome items are too heavy/large (medical tables, parallel bars, racks, cabinets etc.) and needs to be shipped with Freight services which would include only dock to dock or curbside delivery. Our website automatically calculates a flat fee for this service. After placing order, depending on buyers zip code & shipping preferences, actual shipping will be calculated and the needs to be paid before we process the order. Residential deliveries of these freight shipments are subject to shipping surcharge which will be calculated after placing the order.Please note some new items may take up to 8+ weeks to manufacture. Please consult with one of our representatives before ordering to find out estimated shipping times.Additional shipping services such as lift-gate, inside delivery and white glove services may be purchased separately. Make sure you provide a phone number with your order due to scheduling freight shipments. We strongly advise you to inspect packages for delivery damages before signing anything. If you realize a damage and/or missing piece DO NOT SIGN & contact us immediately.Buyer must be present at the arranged time of delivery and the location must be ready to receive the item. Any delay, re-delivery, storage may cause extra charges and must be paid before delivering the item.Please note these custom-made items are NOT returnable and buyer is responsible for both-way shipping charges along with any storage fees in case of an authorized return.We are glad to offer our products and services to customers around the world. You can simply purchase your product online or you may contact us via phone or email. Different shipping methods are available for your convenience such as USPS, UPS, FedEx, and more. If you would like to use your own carrier that's fine too. Please contact us prior to ordering to arrange your shipping. Please note that Import duties, taxes, and other charges are not included in the item price or shipping cost and make sure the items you are purchasing are compatible with your country's electric current.

US MedRehab's return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Shipping and handling is non-refundable. If you receive a refund, all shipping and handling costs may be deducted from your refund.

All returns must be Authorized by a US MedRehab Sales Director prior to being returned. To start an Authorized return you need to call 1-888-581-5504 or email sales@usmedrehab.com. Returns mailed without prior Authorization will not be accepted.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If a return is received and the item is found to have been opened, used, damaged, or in any way not in its original condition the return will not be accepted.

US MedRehab, at its sole discretion, may accept the return of standard Goods, after US MedRehab has inspected the Goods for merchantable condition. On such acceptance, US MedRehab reserves the right to charge a restocking fee of 25% of the price on Goods returned (or such fee as otherwise agreed by US MedRehab), provided that the Goods returned are in merchantable condition according to US MedRehabs’ standards.

Please note that custom-built, special-order, or built-to-order products are tailored specifically to your requirements. Due to their customized nature, these products are generally not eligible for return, exchange, or refund. Please ensure accuracy when ordering these items and contact our customer service team with any questions prior to purchase.

Certain products we offer are made to order, custom-built, or upholstered to your specifications at the time of purchase. Because these items are individually produced and customized, they cannot be resold or returned to stock once manufacturing begins.

We strongly encourage customers to review all product details, color selections, and specifications carefully before placing an order. Our team is always happy to assist with questions, swatches, or technical details to ensure accuracy before production begins.

This policy allows us to maintain fair pricing while ensuring each custom piece is built exactly to your needs and expectations.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Certain items including bathroom safety equipment, commodes, seat risers may not be eligible for return. If these items are defective upon delivery they can be refunded.

Portable Ultrasound may only be returned if the product has NOT been used. Used Ultrasound devices may not be returned due to sanitary health reasons set by the FDA. If you are attempting to return the device due to defect or malfunction with performance, this would go through the warranty and we ask you to please contact us for a warranty claim. Rest assured, though, that having sold hundreds of this item, there have been virtually zero issues ever. You can always contact us if you ever have specific questions or concerns, or if you need new supplies. We are always happy to help.

Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Do not send returns to the manufacturer. Returns sent to the manufacturer will not be refunded.

There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@usmedrehab.com.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.