Maternity Compression Socks

Countries and shipping times (in Calendar Days)

United States: 8 to 12 days

United Kingdom: 5 to 11 days

France/Germany/Austria/Italy/Spain/Netherlands: 4 to 10 days

Other EU countries: 9 to 15 days

Australia: 7 to 13 days

Canada: 9 to 15 days

WANT TO KNOW MORE ABOUT OUR SHIPPING TIMES?

Here at Konjoun™ we strive to give our customers the best experience possible as we believe that is the most important thing for any online-based company.

Our shipping can generally be separated into two parts:

PROCESSING TIME:

Our processing time consists of order verification, product tailoring, product quality check, and packaging. Due to the high volume of orders at the moment, our processing time is 3-5 business days.

SHIPPING TIME:

The shipping time refers to the time your order takes from being shipped out to being delivered to your doorstep.

Orders will be shipped from our international warehouses depending on which is closest to your residency. However, if our national warehouse is out of stock, your order will be shipped from one of the other warehouses.

Due to the global pandemic, shipping times may vary depending on where in the world you are ordering from and the current state of the freight lines.

Our shipping times are averaged from our last 5,000 orders, so we can provide our customers with the most accurate and transparent shipping information we can.

All orders will receive tracking numbers with live updates on your package. All tracking information will be sent within 48 - 72 hours.

If 4 days have passed and you have not received your tracking number, please reach out to our customer support team at info@ konjoun .com :)

NOTE: If you are ordering from an island state/country, shipping times may be delayed due to shipping constraints. Shipping times exclude clearance/customs delays as these are out of our control.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that he or she enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at info@konjoun.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it's too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it again to the correct address.

RETURNS

By placing an order at Konjoun ™, you are responsible for the cost of return shipping back to us. Please refer to our return policy page for further information on how to refund your package.

INTERNATIONAL TAXES AND DUTIES

Taxes and duties are included in the checkout price so you don't have to pay any extra cost to cover these fee.

DIDN'T FIND WHAT YOU WERE LOOKING FOR?

If you didn't find what you were looking for, contact us at support@konjoun.com, or via our contact page, as we would be more than happy to assist in any way we can.

Contact - Konjoun™ - Checkout

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

Before asking for a refund please read through our refund policy (this page) to see if you are applicable for a refund. To start the refund process , you can contact us at support@konjoun.com . If your refund is accepted, we’ll process your refund within 2-4 days.

CANCELLATIONS/MODIFICATIONS

We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you want to cancel or make any updates regarding your order please contact us at support@konjoun.com to see if a modification can be made.

DAMAGED ITEM

During transportation, accidents can happen. You can rest assured that we are here for you. If you received a damaged item, please report support@konjoun.com within 48 hours of receipt with a photo that shows the damage of your product(s). Please include your order number in the email. A return of the damaged product is not needed.

Note: We are not responsible for any damage caused to the product due to incorrect use.

NON-REFUNDABLE ITEMS

Gift Cards.

RETURNS

Due to the current post office constraints caused by the current pandemic situation, our company is not currently accepting returns.

REFUNDS

To be eligible for a refund, you must report the problem to our company.

Our company does not provide refunds in case of product misuse.

LATE OR MISSING REFUNDS

If you haven't received your refund after 10 days of being approved, then contact your bank. It may take some time for your refund to be processed and officially posted.

If you have contacted your bank and are still having issues, please contact us via email support@konjoun.com.

WRONG ADDRESS

Please note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping & billing information upon placing an order.In these situations, we are able to reship the item back to you, but only if you cover the shipping costs.This happens because we value the working time, shipping expenses and other resources that we have invested when dispatching the first item to you.

If you have any further questions, please contact support@konjoun.com.

Contact - Konjoun™ - Checkout