Marvel Spider-Man Backpack

📦 Shipping Policy

Welcome to Mila's Toys! We’re committed to providing a smooth and transparent shopping experience. Below you’ll find everything you need to know about how we handle shipping.

🇦🇺 Shipping Destinations

•Australia-wide

•International shipping available to selected countries

🚚 Shipping Methods & Rates

Domestic (Australia):

•Standard Shipping (2–7 business days): $10.00

•Express Shipping (1–3 business days): $15.00

Free Standard Shipping on orders over $200

International:

•Rates calculated at checkout based on destination

•For quotes, contact us at: support@milastoys.com.au

🕒 Processing Times

Orders are processed within 1–2 business days. Tracking details will be emailed once dispatched.

📦 Order Tracking

You’ll receive an email with a tracking number once your order has shipped.

🌍 Duties & Taxes (International Orders)

Customs duties and taxes are not included and are the buyer’s responsibility. Please check your country’s import regulations.

⚠️ Delays & Issues

Delays can occur due to weather, carrier issues, or customs. For help, contact: support@milastoys.com.au

✏️ Address Changes & Cancellations

Contact us immediately for changes. We'll do our best, but changes aren't guaranteed once processing begins.

📬 Lost or Damaged Orders

Report any issues within 7 days of the expected delivery date. Email: support@milastoys.com.au

📞 Contact Us

Need help? Email us at support@milastoys.com.au — we’re here to help!

This policy may be updated without notice. Please check this page regularly for changes.

Contact - Mila's Toys - Checkout

🔁 Refund & Returns Policy

At Mila's Toys, we understand that sometimes things don’t go as planned. Whether you've changed your mind or received a faulty item, we're here to help!

📦 Returns & Exchanges

•Returns accepted within 30 days of delivery

•Items must be in original, unused condition with tags attached

Final Sale items are not eligible for return

✅ Change of Mind or Mistake

We accept returns/exchanges if you’ve changed your mind or ordered the wrong item.

📝 How to Start a Return

•Email support@milastoys.com.au with your order number and reason

•Follow the instructions we provide

📦 Sending Your Return

•Pack the item securely in its original packaging

•Use a provided return label (if applicable) or arrange your own return postage

💰 Refunds

•Processed within 2 business days of receiving your return

•Refunds are sent to the original payment method

Shipping charges are non-refundable unless the item is faulty or incorrect

🔄 Exchanges

Once your return is received, we’ll ship the replacement item to you.

⚠️ Faulty or Incorrect Items

If your item is defective or incorrect, please contact us ASAP at support@milastoys.com.au with your order number and a photo. We’ll arrange a replacement or refund promptly.

🚚 Return Shipping Costs

Customers are responsible for ALL shipping costs in cases of change of mind or mistaken purchases.

•By initiating a return for these reasons, the buyer acknowledges and accepts all associated shipping responsibilities and costs.

We cover return shipping for defective or incorrect items.

📞 Contact Us

Have questions? Reach out to our friendly team at support@milastoys.com.au — we’re happy to help!

Contact - Mila's Toys - Checkout