Marshall Kilburn III

What are the delivery charges?

•Delivery charge varies with each Products (Some are free, Some are chargeable)

•If any product having a delivery charges, along with that product it is mentioned.

•Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

•It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

•Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

•Estimated delivery time depends on the following factors:

•The Seller offering the product

•Product’s availability with the Seller

•The destination to which you want the order shipped to and location of the Seller.

Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on MG VIP LOUNGE?

•There are NO hidden charges when you make a purchase on MG VIP LOUNGE. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

•Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller’s shipping policy.

Why does the estimated delivery time vary for each seller?

•You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner’s time-to-deliver in your location.

•Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.

Seller does not/cannot ship to my area. Why?

•Please enter your pincode on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location.

•If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

•Whether your location can be serviced or not depends on

•Whether the Seller ships to your location

•Legal restrictions, if any, in shipping particular products to your location

•The availability of reliable courier partners in your location

•At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Why is the CoD option not offered in my location?

•Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

•Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

•Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

•Wherever possible Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through, you can return the item through a third-party courier service. Return fees are borne by the Seller.

What do the different tags like “In Stock”, “Available” mean?

‘In Stock’

•For items listed as “In Stock”, Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

Available’

•The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

‘Preorder’ or ‘Forthcoming’

•Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it’s official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

‘Out of Stock’

•Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

‘Imported’

•Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as ‘Imported’ on the product page and can take at least 10 days or more to be delivered to you.

‘Back In Stock Soon’

•The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the Seller.

‘Temporarily Unavailable’

•The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.

‘Permanently Discontinued’

•This product is no longer available because it is obsolete and/or its production has been discontinued.

‘Out of Print’

•This product is not available because it is no longer being published and has been permanently discontinued.

Does MG VIP LOUNGE deliver internationally?

•As of now, MG VIP LOUNGE doesn’t deliver items internationally.

•You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.

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All Replacement Policies are subject to General Terms and Conditions.

Proof of opening a package is required, perhaps for security or documentation purposes. To clarify, it seems you may want to record a video of the process of opening a package. Here's how you can approach it:

Steps to Record a Video While Opening a Package:

Prepare Your Recording Device:

•Use a smartphone, tablet, or camera that allows you to record video.

•Ensure that the device has enough storage space for the recording.

Set Up Your Recording Area:

•Find a well-lit spot to ensure the contents of the package are clearly visible.

•Place the package on a stable surface like a table or desk.

•Position the camera to capture the entire package and your actions clearly.

Start Recording Before Opening the Package:

•Press record on your device before you begin to open the package.

•Make sure the device is focused on the package to capture any tampering or damage before opening.

Open the Package Slowly and Carefully:

•Show the package's exterior first, making sure to mention any relevant information such as labels, seals, or addresses.

•As you open the package, speak briefly about what you’re doing and what’s inside. This adds clarity to the video.

Keep the Camera Steady:

•Avoid shaking the camera. If you're using your hands to open the package, try to use a stand or tripod to avoid unstable footage.

Document the Contents:

•Once the package is open, show the contents clearly. Make sure to capture all items inside, especially if you're verifying a product or return.

Conclude the Recording:

•Finish the video by summarizing the condition of the contents.

•Stop the recording when the package is fully opened and all contents are shown.

Save and Share the Video:

•Once done, save the video on your device.

•If necessary, upload or send it to the relevant party, such as a customer service team, as proof.

Recording this video serves as evidence that you opened the package as expected, and it can be used for returns, claims, or any other verification purposes.

General Terms and Conditions.

•All replacement are proceeded in accordance with MG VIP LOUNGE Replacement Policy elucidated herein below. It is your duty to thoroughly understand the mentioned Replacement policy before placing any order.

•You agree that replacement may vary from product to product.

•You accept that Ignorance of MG VIP LOUNGE Replacement Policy is no excuse for making any claim(s) from us.

•Without prejudicing the MG VIP LOUNGE Replacement Policy, should you receive an item that has physical damages, it is your duty to not to use the product and it is your responsibility to contact us immediately (within 24 hours) failing which your replacement claim is void.

•It is your duty to remove all personal information before returning an electronic device for replacement. You agree that MG VIP LOUNGE shall not be liable in any manner for any misuse or usage of such information.

•Without prejudicing the MG VIP LOUNGE Replacement Policy, Replacement will be subject to the result of due investigation conducted.

•In case of non-availability of the product, it is at the discretion of MG VIP LOUNGE to either to initiate refund or to ship the product after its availability.

Replacement of Mobile Phones

Without prejudicing the MG VIP LOUNGE Replacement Policy, should you receive an item that is not in perfect condition, it is your duty to NOT TO INSERT THE SIM and also NOT TO CONNECT WIFI and it is responsibility to contact us immediately.

Void Claim

You agree that replacement claim will become VOID claim on non-performance of your Duties as stated above and/or on your non-abidance with MG VIP LOUNGE Replacement Policy.

Other Replacement Conditions

•Products are replaceable within the applicable window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on the website it is your responsibility to contact us immediately (within 24 hours) failing which your replacement claim is void.

•All products listed under a particular category may not have the same replacement policy.

•Do refer respective products manufacturer’s Warranty and Replacement Policy.

•Without prejudicing the Manufactures’ Warranty and Replacement Policy you may refer the respective products applicable replacement policy of MG VIP LOUNGE.

•Replacement will be processed only if:

•It is determined that the product was not damaged while in your possession;

•The product is different from what was shipped to you;

•The product is returned in original condition (with brand’s/manufacturer’s box, seal and MRP are intact, user manual, warranty card and all the accessories therein).

•Products marked as “non-returnable” on the product detail page cannot be returned.

Note: If you’ve received a non-returnable product in a damaged/defective condition, it is your responsibility to contact our customer care within 24hrs from the time of delivery of the product failing which you have waived replacement claims and thus your replacement claim is void.

Categories with associated replacement window and exceptions, if any

Sr.

CATEGORY

MOBILES

1

Mobiles -(Other than Apple)

•7 Days, Replacement only.

•Replacement is subject to the Replacement Policy.

•This item is eligible for free replacement, within 7 days of delivery only if you DO NOT TO INSERT THE SIM and DO NOT TO CONNECT WIFI, if you do any of these then your replacement eligibility will be NULL and VOID.

•If a defect is determined within the Replacement Window, a replacement of the same model will be provided at no additional cost.

•If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues.

•Please keep the item in its original condition, with original accessories like chargers, headsets etc.; brand/ manufacture’s box, seal MRP, user manual should be intact without any alteration in brand/ manufacturer packaging/ box to avoid pick-up cancellation.

•In any case, only one replacement shall be provided.

•For any other issues with the product you may contact MG VIP LOUNGE 24×7 customer Care.

2

Mobiles -Apple

•For all functionality related issues, do contact the brand authorized service center directly

Authorized Service Partner Locator :Apple – https://locate.apple.com/in/en

Brand Support Site : Apple – https://support.apple.com/en-in

3

Smart Watches and Wearable’s (Other than Apple)

•15 Days, Replacement only.

•This item is eligible for free replacement, within 15 days of delivery, in an unlikely event of damaged, different item or defective item delivered to you, subject to the Replacement Policy.

•If a defect is determined within the Replacement Window, a replacement of the same model will be provided at no additional cost.

•If no defect is confirmed or the issue is not diagnosed within 15 days of delivery, you will be directed to a brand service center to resolve any subsequent issues.

•Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging to avoid pick-up cancellation.

•In any case, only one replacement shall be provided.

•For any other issues with the product you may contact MG VIP LOUNGE 24×7 customer Care.

4

TV

•10 Days, Replacement only.

•This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, different item or defective item delivered to you, subject to the Replacement Policy.

•If a defect is determined within the Replacement Window, a replacement of the same model will be provided at no additional cost.

•If no defect is confirmed or the issue is not diagnosed within 10 days of delivery, you will be directed to a brand service center to resolve any subsequent issues.

•Please keep the item in its original condition, with original accessories brand outer box, MRP tags attached, user manual in manufacturer packaging to avoid pick-up cancellation.

•In any case, only one replacement shall be provided.

•For any other issues with the product you may contact MG VIP LOUNGE 24×7 customer Care.

5

Apple Macbook

•For all functionality related issues, do contact the brand authorized service center directly.

Authorized Service Partner LocatorApple https://locate.apple.com/in/en

Brand Support Site : Apple – https://support.apple.com/en-in

6

Electronics

•For all functionality related issues, do contact the brand authorized service center directly.

Authorized Service Partner Locator :

•Realme – https://www.realme.com/in/support/services

•Samsung – https://www.samsung.com/in/support/service-center/

•JBL Infinity – https://support.jbl.com/in/en/customer-service/service-centres.html

•MI – https://www.mi.com/in/service/repair/

Brand Support Site :

•Realme – https://www.realme.com/in/support

•Samsung – https://www.samsung.com/in/support/

•JBL Infinity – https://support.jbl.com/in/en/

•Asus – https://www.asus.com/in/support/

•Lenovo – https://support.lenovo.com/in/en/

•OnePlus – https://www.oneplus.in/support?from=head

•Oppo – https://support.oppo.com/in/

•Vivo – https://www.vivo.com/in/support

•Nokia – https://www.nokia.com/support/

•Boat – https://support.boat-lifestyle.com/

•Bose – https://www.boseapac.com/en_in/support.html

•Sony – https://www.sony.co.in/electronics/support

•Skullcandy – https://www.skullcandy.in/support-2/

Categories with associated replacement window and exceptions, if any

7

Products That Can’t be Replaced

•Non-Replaceable: Screen guards, screen protectors and tempered glasses and other mobile accessories. Health care products such as Sanitizer and Mask.

•Items labelled as non- returnable on the product detail page are not eligible for return or replacement.

Return Policy

Product purchased from MG VIP LOUNGE will be acceptable for Return if you find any of the following conditions during the delivery:

•Defective in 24 Hours of Delivery (No Physical Damage Cover into this)

•Wrong product received

Here are the reasons for which Products are not eligible for return:

•Products that have already been used or installed (except installation done by brand authorized personnel in case of large appliances).

•In case product is relocated from delivery address for installation / demonstration by you, it would not be eligible for (in case of damaged / faulty etc.).

•Products that have been tampered with or missing serial numbers / IMEIs.

•If the product has heating or lagging issue, in such cases you can visit brand service center to get your phone checked.

•Return will not be accepted for subjective aspects like performance not as per expectation, color shade difference etc.

•Scratches on packaging not impacting the product performance do not qualify for return.

•For large appliances, Product becomes non- returnable if primary packaging is found open before installation.

•If the request is outside Replacement window.

•If the Job sheet from authorized service center is not provided for defective product.

•If DOA certificate is not provided for dead on arrival products from brand authorized service center.

•Products you deem no longer in need or change of mind

Return pick-up and processing

In case of return where you would like an item to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

CATEGORY

CONDITIONS

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

Unused Product

The product should be unused, unsoiled, unwashed, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).

Before returning a Mobile/ Tablet for replacement, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

Note:

The executive will refuse to accept the return if any of the above conditions are not met.

Return approval process

Creation of Request

•You can raise a return request from My Account section of your MG VIP LOUNGE account.

State Reason for Return

•If you have purchased an electronic product, you will receive a call from our Return Team within 2 business days of initiating a return request, to troubleshoot the issue you are facing.

•For Smartphones, we will send you a link to download to diagnose issue with defective smartphone and return will be approved basis the diagnostic result. In some cases, you may require to provide Job sheet from the brand authorized service center.

•For Dead on Arrival complaint DOA certificate will be required from brand authorized service center.

•For Appliances, we will arrange a brand authorized technician visit to determine the issue within 2-3 business days. Return will be accepted if the technician confirms the issue in writing on a Job Sheet. Please retain a copy of Job Sheet as it will be needed by us to process the return request.

Verification

•Our Return Team will review the documents and pick-up will be arranged if the reason complies with our policy and is approved by our Return Team.

•Keep all the necessary requisite items ready for a smooth Replacement process – including invoice, original packaging, price tags, freebies, accessories, etc.

•For all Damaged/Wrong product received complaints you will be required to provide following to investigate further:

•Damaged/Wrong product: Images 1) All sides of brand box 2) Image of damaged part 3) Serial number / IMEI printed on box and product both. For smartphones in working condition, we will request you to share the screen image of IMEI. (Dial *#06# to display IMEI)

Solution

•Once we receive the product back, our Quality engineers will evaluate the Returned product and provide resolution based on the evaluation report. The replacement product will be shipped out on the basis of evaluation report.

Note: At the time of Return, please ensure that you attach the mail label that is provided by MG VIP LOUNGE to your mail id to process the Return request.

Return Policy

•We will take 48-96 hours to process the refund once the product has cleared the Quality Check and returned successfully.

•The refund amount will be credited to your bank account within 3-4 working days.

•In the case of certain public sector banks, it can take up to 10-15 working days.

•If you have paid using a credit/debit card or via net banking, the refund will be credited back to the account you used to place the original order.

•Refund will be initiated to the Original Payment method done while placing the order.

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