Marlow - Glass Dining Table

At Fishpools, we aim to make every step of your order as easy and convenient as possible - from choosing the perfect furniture from your home, to getting it safely delivered.

We offer a range of delivery and collection options to suit you:

•Smaller items are usually delivered by DX (Monday–Friday), with next day delivery available on select products.

•Our furniture is delivered by our two-person Premier Delivery team, which includes our team delivering your furniture to your room of choice, in-room assembly and removal of any packaging. Our delivery team will contact you as soon as your goods are in stock to book in a suitable delivery date.

•We also provide convenient Click & Collect from our store in Waltham Cross or from our distribution centre in Hertford.

For delivery prices, please refer to checkout as this depends on your location, order size and amount.

Where do you deliver?

We’ve been proudly delivering to homes across mainland UK for over 15 years. Our primary delivery area is the South East, where we offer a premium experience through our dedicated Fishpools delivery team. If you live in this region, your order will typically be handled directly by us for a seamless and reliable service.

Our Fishpools delivery team currently covers the following postcodes:AL, BR, CB, CM, CO, CR, DA, E, EC, EN, GU, HA, HP, IG, IP, KT, LU, ME, MK, N, NN, NW, OX, RG, RH, RM, SE, SG, SL, SM, SS, SW, TN, TW, UB, W, WD

For addresses outside these postcodes, we’re still happy to deliver using one of our trusted third-party couriers. Please note that deliveries to these areas may have longer lead times and a delivery surcharge, and we are unable to offer fitting services outside our core region.

At this time, we do not ship to Northern Ireland, the Republic of Ireland, the Channel Islands, or international destinations.

Click & Collect Locations

Want to collect your items at a time convenient to you, no problem. We offer a collection service from two locations.

•Our Distribution Centre - John Tate Road, Foxholes Business Park, Hertford, SG13 7DT

Our Store - Fishpools, 115 High Street, Waltham Cross, EN8 7AL

Contact - Fishpools - Checkout

At Fishpools, we are committed to offering only high-quality products. However, we understand there may be times when you need to return or exchange an item.

If you change your mind, you can return any item within 14 days of receipt, provided it is in its original condition, with proof of purchase. We’ll issue a refund or exchange in accordance with our terms and conditions below.

What we mean by “original condition”:

•The item must be unused and not installed or assembled.

•It must be in a resalable condition, with original packaging and all labels intact.

•The item and its packaging must be undamaged.

Items Not Eligible for Return or Exchange

Unfortunately, we cannot accept returns or exchanges for the following:

•In-stock or Quick Delivery furniture ordered in-store and delivered.

•Clearance items and display models.

•Items collected in-store after inspection.

•Products returned more than 14 days after delivery or collection.

•Items that have been opened, unsealed, or show signs of use.

•Products not checked at the time of delivery and now reported as damaged.

•Items without original packaging, or with damaged packaging or removed labels.

•Made-to-order or bespoke items, including anything customised to your specifications.

•Products that have been modified or installed, or where installation was attempted.

•Hygiene-sensitive items, such as:

•Mattresses

•Mattress toppers

•Pillows

•Mattress and bedding protectors

Damaged or Faulty Items

If your item arrives damaged or develops a fault:

•You must notify us within 7 days of delivery or collection.

•We cannot accept claims for damages reported after this period.

•Please contact us at support@fishpools.co.uk or call 01992 636465 .

•We may request photographic evidence or ask you to return the item for inspection.

Cost of Returns

•If you're returning an item due to a change of mind, you’ll need to cover the return costs and arrange safe return to our store.

•Items must still meet the original condition criteria above to qualify for a refund.

•If the return is due to a fault or damage under guarantee, we will guide you on the next steps - either return to store or provide photographic evidence for assessment.

Refunds

Once your return is received and approved, your refund will be processed within 14 days to the original payment method used at purchase.

Contact - Fishpools - Checkout