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Returns & Refund Information

•My item is damaged, faulty or incorrect - what do I do now?

We’re sorry to hear there’s a problem with your order. If your item is damaged, faulty or incorrect, please contact us and let us know what’s happened; we’ll provide details on how to resolve the issue. Please provide the order number and details regarding the nature of the issue. If a return is authorised, please return the item to the below address;

Rarewaves LtdThe Light Box, Unit 144111 Power RoadChiswick, LondonW4 5PYUnited Kingdom

•My item is unwanted - can I return it?

We can accept returns for unwanted items provided they are returned within 30 days of receipt, unopened and unused and in all original packaging. For all returns, please obtain proof of postage when sending these back to us as we cannot be held responsible for items damaged or lost in post. Please return all items to the below address;

Rarewaves ReturnsRarewaves.com Ltd (MP4 Door L2)C/O Whistl Fulfilment Ltd.Mansion CloseMoulton Park Industrial EstateNorthamptonNN3 6RU

•How long will my refund take?

All refunds are processed through Shopify and may take up 5 working days to process once we have confirmed receipt of your returned product. If you have not received your refund within 14 days of posting the item back to us, please contact us with proof of postage and details of the item returned.

•I have a problem with my technology product, what should I do?

If an item purchased from us develops a fault through no fault of your own, please get in contact with us and let us know the details. We may be able to assist with troubleshooting or put you in touch with the manufacturer if the fault cannot be corrected. Please ensure you keep hold of all accessories, manuals, cables that are provided with an item when purchased as these will be required if we need to arrange return or replacement.

Contact - Rarewaves.com - Checkout