Marcus

Shipments; Delivery; Title and Risk of Loss

A. We will arrange for shipment of the products to you. Our products are delivered in the following ways:

(i) Standard Delivery: to your delivery address with delivery of the product(s) only in the main entrance of your residence or building.

(ii) "Room-of-Choice" Delivery: to your delivery address in the designated room of your choice on the day of the delivery.

(iii) Deluxe Delivery: to your delivery address with delivery of the product(s) into the room of choice with packaging removal service.

Tikamoon provides assembly tools in each package (if applicable). Please check the specific delivery options on our Delivery and Returns page.

You will pay for all shipping and handling charges specified during the ordering process.

Any request to change a scheduled delivery date must be submitted at least three (3) business days prior to your confirmed delivery. Such changes will be at no cost. For any request submitted less than three (3) business days before the confirmed delivery date, you will be charged a re-delivery fee of $100, as well as any applicable taxes.

B. Title and risk of loss pass to you upon delivery. You shall assume all risk and liability for loss, damage, or destruction of the product(s) after delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

C. On the delivery date, you should protect your flooring and surroundings from potential damage prior to the delivery. The delivery partners are not liable for any flooring or surrounding damage. You must ensure that packaged item(s) will fit through all doors, stairways, and access points while in their packaging. If any item does not fit and must be returned, the return will be at your own expense. We will not move existing furniture present in your home.

D. Delivery operates Monday through Friday, on business days, between 8:00 AM and 5:00 PM.

E. Our delivery partner may require proof of a valid photo ID prior to delivery. Any refusal to comply with an ID verification request will be considered a refusal of delivery, and the item(s) will be returned to the warehouse, incurring a service fee. If you choose to reschedule delivery, a secondary delivery fee will apply.

F. Upon delivery, you or an appointed representative must inspect the item(s) carefully before our delivery partner leaves the premises. Any damaged or defective items must be reported to Tikamoon:

Consumers: within fourteen (14) days of delivery and noted on the proof of delivery document. Please contact us and provide photos showing the damage or fault via email to help@tikamoon.com .

Business Customers: within five (5) days of delivery and noted on the proof of delivery document. Please contact us via email at trade@tikamoon.com and provide photos showing the damage.

Tikamoon reserves the right, in its sole and absolute discretion, to determine whether a product or any component thereof, has failed due to defect or ordinary wear and tear. Replacement or repair will be offered solely at Tikamoon’s discretion. If an exchange for the defective item cannot be arranged, Tikamoon reserves the right to provide either a substitute or a full refund. All repairs or replacements are subject to inventory availability.

Tikamoon shall not be liable for any consequences (whether direct or indirect) arising from delays in the delivery of the goods, and such delays do not entitle the customer to treat this agreement as repudiated by Tikamoon or seek compensation. A Proof of Delivery (“POD”) serves not merely as a receipt of delivery, but as an acknowledgment that the goods arrived intact. Often, PODs are signed without inspection of the delivery. We strongly advise you to confirm that the shipment is intended for you, that your entire order has been delivered, and that the goods have arrived undamaged. Any issues not noted on the POD prior to signing will prevent Tikamoon from authorizing damage claims once the driver has departed. Any property damage caused during delivery must also be indicated on the POD. In addition, photographs and video footage of the damage as it occurs must be provided to document the claim. After inspecting your entire shipment and documenting any issues, you may request the driver’s signature or initials next to your notes regarding damaged items on the POD. Cartons and packaging should not be disposed until the issue is fully resolved.

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We will, in most cases, accept the return of products for a refund of the product purchase price, less the original shipping, handling, and restocking fees, provided the return is made as follows:

Consumers: within sixty (60) days of delivery and provided the products are returned in their original condition.

Business Customers: within fourteen (14) days of delivery and provided the products are returned in their original condition.

If a product is returned without its original packaging, a repacking fee of $75.00 USD will be deducted from your refund. To initiate a return, you must contact our customer service team at help@tikamoon.com . They will provide the necessary instructions and, for large items, arrange the return booking.

You are responsible for all shipping and handling charges associated with returned items, and you bear the risk of loss during return shipment. All returns are subject to a restocking fee of twenty percent (20%).

Refunds will be processed within approximately five (5) business days after our receipt of the returned merchandise. Any refund will be credited to the original payment method used for the purchase.

Contact - Tikamoon US - Checkout