Marble Dinner Table Rectangular Polished and Eased Edge

We can deliver your order directly to your address. Delivery is considered completed once the product has arrived at the delivery location. Building materials are heavy, and depending on the weight, some products may require a vehicle like a forklift or pallet jack.

Please keep the following guidelines in mind to ensure a smooth delivery process:

Unloading Responsibility: It is your responsibility to unload the products from the truck to the ground and transport them to your garage or storage area. Please ensure you are properly prepared with the necessary equipment or labor before your order arrives.

No "Inside Delivery": We do not offer “Inside Delivery,” which means the delivery driver will not be able to bring the material into your home, garage, or storage area. We strongly recommend arranging extra help on the delivery day to move the boxes from the pallets to your desired location.

Delivery Access & Re-delivery Fees: To ensure delivery can take place, please provide unrestricted, safe, and easy access and parking for the delivery vehicle. If no one is available at the delivery address to accept the shipment, or if access is unsafe, limited, or impractical, the shipment may be redirected to another warehouse. In this case, you may be required to pay a re-delivery fee.

Estimated Delivery Dates: Delivery dates are estimates only. Although we use our best endeavors to meet these estimates, no liability is accepted for delays from any cause whatsoever. Any failure by Mekmar to deliver within the stated timeframe shall not entitle the buyer to repudiate the contract in whole or in part.

Inspection & Claims (10-Day Window): Upon delivery, you are required to inspect the products to ensure they match your original order. You must inform us of any incorrect products, missing materials (boxes), or damage within 10 days from the delivery date, and strictly prior to installation.

Installation = Acceptance: We consider “Installation” as “Acceptance”. Therefore, no claims will be acknowledged once the products have been installed.

Reporting Major Damage at Delivery: While detailed inspections aren't always possible immediately, we highly encourage you to inform the delivery driver of any noticeable/major damage (e.g., half/full broken pallets or damaged boxes) at the time of delivery acceptance. The driver will fill out a damage form and provide a reference number. Please take clear pictures of the damage form and the damaged materials, and send them to export1@mekmar.com. Our resolution team will investigate and provide the best possible solution as quickly as possible.

Concealed Damage: If damage is discovered after accepting the delivery, you must inform our customer service as soon as you notice it by sending images of the damaged boxes/materials to export1@mekmar.com prior to installation. Issuing a full refund or replacement for the damaged material will be at the discretion of Mekmar, analyzed on a case-by-case basis.

Industry Standard Breakage (5% Rule): Due to the fragile nature of natural stone and flooring materials, a minor level of breakage during transit is expected. Breakage that is less than 5% of the overall square footage ordered is considered "Minor Damage" industry-wide and will not be eligible for a refund or replacement. If the damage exceeds 5%, it is considered "Major Damage," and our resolution team will step in to bring the best possible resolution to our customers.

If you have any questions regarding the acceptance of the delivery, breakage, missing products, or incorrect products, please submit an online inquiry through our “Contact Us” section or email us directly at export1@mekmar.com.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at order@mekmar.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at order@mekmar.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at order@mekmar.com.

Being a buyer, you not only have to make the purchase decision but so many other decisions along the way; hence we, at Mekmar, aim to minimize the factors responsible for making your buying decision difficult by offering you peace of mind with our Return Policy.

Below are a few things to keep in mind if you decide to use our Return Policy:

30-Day Window: Your request for a return must be placed within 30 days of the original delivery date of your order. You can make this request by sending an email to export1@mekmar.com.

Damaged or Faulty Products: Your products are shipped with the logistic company as insurance. If there are full pallets of broken products, the Insurance Company pays for the damage after inspection. Additionally, in case of broken or faulty products, you can return your items. If there are broken products constituting more than 10% of your order, you should contact our customer service, and we will provide a solution for the damage as soon as possible. If you wish to return your product, we will refund your money within 5-7 business days.

Complete Returns & Packaging: In order to receive a product cost refund, you must return your order in its entirety, and every piece of the order that you received on the date of delivery must be returned in its original packaging.

Shipping Charges: Please note that there will be a return shipping charge, and you will not be refunded for the original shipping charges. The customer returning the product under this policy is responsible for paying the Return Shipping Costs associated with the return of the material. We will be able to provide you with a shipping quote from our Carrier.

Return Process: Once you have everything accounted for and packaged in accordance with the above qualifications, please get in touch with us. You will then need to leave the products at the nearest warehouse, and we will forward the truck to the warehouse to arrange a pick-up.

"As New" Condition: The product that you would like to return must be in its original packaging and be in the same “as new” and “re-sellable” condition as it was when it arrived at your home or job site.

Installation = Acceptance: Your product must not have been used, installed, or marked in any way. We consider “Installation” as “Acceptance”; hence, no claims will be acknowledged once the products have been installed.

Inspection & Refund: Once we receive your order back at our fulfillment center, we will carry out a full inspection of the returned material and then issue you a full or partial refund depending on the outcome of the inspection.

Exceptions: Our Refund Policy, for full or partial order returns, does not extend to Custom Orders, Container Orders, Made-to-Order items, or Clearance Items.

If you’re unsure whether or not your product qualifies or if you have any other questions, please feel free to contact our friendly customer service staff by sending an email to export1@mekmar.com.

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