Marathon Hydration Bundle

Eos Elite Shipping Policy

At Eos Elite, we strive to ensure a smooth and transparent delivery experience for our customers. We comply with all relevant shipping regulations to provide a reliable and legally compliant service. Below are the key details of our shipping policy:

Delivery Locations

We currently ship to the following regions with no customs or import charges:

•EU member states

•United Kingdom

•Canada

•Australia

Any other destinations MAY be subject to local import duties and/or VAT which is the responsibility of the receiver to pay. If customs fees are not paid and the order is returned to sender shipping refunds won't be granted.

Shipping Rates

Shipping rates are calculated based on the delivery location and the total weight of the order. Shipping fees are displayed during checkout before payment is completed.

•Free shipping may apply for orders exceeding £50/€60, depending on ongoing promotions or offers.

Delivery Times

We aim to dispatch all orders within 1 business day (Monday to Friday) of receiving your order. Delivery times vary based on the destination:

Please note: Shipping times may vary due to external factors beyond our control, such as customs delays, strikes, or public holidays.

Tracking

All orders come with tracking information. Upon dispatch, you will receive a tracking link via email so you can monitor your package’s journey.

Customs & Import Taxes

For UK Customers: No additional import taxes or duties will apply to UK orders.

For EU Customers: No additional import taxes or duties will apply to EU orders.

For US, Canada & Australia Customers: No additional import taxes or duties will apply to EU orders.

Missed Deliveries

If delivery attempts fail and the customer does not pick the parcel up from the local holding location (provided by the courier) in the time frame required and the parcel is returned to us, please note that additional shipping fees apply for redelivery.

Lost or Delayed Shipments

If your order does not arrive within the estimated delivery time, please contact us immediately so we can assist in tracking the package. We consider a parcel lost after:

UK: 15 business days from the dispatch date

EU: 15 business days from the dispatch date

Other: 45 business days from the dispatch date

In cases of lost or undelivered packages, we will investigate and provide a replacement or a full refund, in compliance with consumer protection laws.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please notify us within 14 days of receipt with photographic evidence. We will offer a replacement or full refund according to the nature of the issue.

Returns & Right to Withdraw

Under EU and UK consumer law, you have the right to cancel your order within 14 days of receiving it. For returns please see our return and refund policy.

Contact Us

For any queries related to shipping, please contact us at:

Email: info@eos-elite.com

Please Note: This policy is subject to change without notice in accordance with updates to EU or UK regulations. Always refer to the latest policy on our website or contact us directly for clarification.

This policy complies with EU and UK consumer protection laws, including:

•Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK)

Directive 2011/83/EU on Consumer Rights (EU)

Contact - Eos Elite - Checkout

Eos Elite Returns Policy At Eos Elite, we are committed to your satisfaction. If you're not completely happy with your purchase, we're here to help. 30-Day Free Returns You have 30 days from the date of delivery to return an item for free if you change your mind. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and in the case of items in non-resealable packaging (grip socks, compression sleeves and water bladders) they must be unopened. Proof of purchase such as an order confirmation email is required too. How to Initiate a Return 1. Contact Us: Before returning any item, please contact our team at info@eos-elite.com or via the contact tab on our website to notify us of your intent to return. We will reply within 1-2 working days. If you do not receive a response please send us a message via the contact form under the contact tab on our website.2. Return Authorisation: After asking a few questions we will provide you with return authorisation and instructions for the return.3. Package Your Item: Securely package your item in its original packaging, if possible. Include your return authorisation number on the outside of the package.4. Return Shipping: All return shipping is FREE, instructions will be provided.5. Inspection and Refund: Once we receive your return, we will inspect the item to ensure it meets the return criteria. If approved, your refund will be processed, and a credit will be applied to your original payment method. Only orders returned due to the product being faulty will receive a refund of the original shipping fee. All other orders will be refunded the cost of the products only. Defective or Damaged Items Eos Elite stands behind the quality of our products. We offer a 12-month warranty from the date of purchase to cover manufacturing defects.

What’s Covered?

✔️ Manufacturing defects (e.g., faulty zippers, stitching issues).✔️ Defects that affect product functionality under normal use.

What’s Not Covered?

❌ Wear and tear from regular use.❌ Damage caused by improper care (e.g., machine washing, excessive force).❌ Accidental damage (tears, cuts, snags).

Customised or logo-applied items are made to order and are therefore non-returnable and non-refundable unless a manufacturing fault is present.

We will provide instructions for returning the item and arranging for a replacement or refund. Refunds Refunds will be issued for the cost of the item and only orders returned due to product defects will receive a refund of the original shipping fee. All other orders will be refunded the cost of the items only. Your Statutory Rights This policy does not affect your statutory rights. As an EU and UK consumer, you are protected by consumer law. For more information on your rights, please visit your relevant governmental website.Contact UsIf you have any questions about our returns policy, please contact us at info@eos-elite.com or via the contact form on our Help Centre on our website.---

Contact - Eos Elite - Checkout