Mane & Tail Brush

To ensure that you receive the correct credit amount and that returns are posted to the correct invoice, please take note of our return guidelines.All returned items require a Returns Merchandise Authorization Number (RMA) and a copy of the Invoice. Returns that arrive without a RMA# will be sent back at the customer's cost. Returns without an invoice will be credited the lowest price the item was available at.All defective items must be reported to English Riding Supply within 10 days of receipt. ERS reserves the right to repair or replace the defective product in lieu of a credit.All short shipments and pricing errors must be reported to English Riding Supply within 10 days of receipt.All returned products must be in the original packaging, and be in a shipping carton without any shipping labels or your labeling, price tags or glue directly on the merchandise packaging, A restocking fee of not less than 15% and not more than 30% will be deducted from the credit we issue to you if the original packaging is damaged or contains any labels, price tags or glue other than ours.Credit Card Orders that are canceled due to a declined credit card, or cancellation by you, after you authorized shipment will result in a restocking fee of not less than 15%.Duplicate Orders Any orders that are sent to ERS twice via being called in and/or faxed, emailed, given to the Rep, placed on website etc. will result in a restocking fee and freight charges both out and back are to be paid for by the customer.RA's will only be issued for defective products purchased from English Riding Supply, Warehouse picking or packing errors, or Order Entry Errors.Refusal of COD Packages for any reason will be brought to Senior Management's attention for review of the account immediately. If this happens for any reason beyond an error caused by English Riding Supply, you will be required to pay a restocking fee for the refused shipment as well as the freight charges for transit out and back for the refused shipment. These charges will be placed on their next COD shipment. No negotiationsSeasonal or Discontinued Products/Closeout Items are not eligible to return. (Mountain Horse Products are Seasonal)Saddles: Please make sure when fitting your customers for saddles you are very careful; saddles sent back for reasons other than a manufacturers defect must be in new condition. Sweat marks, girthing marks, horsehair etc. may result in the refusal of the return or the addition of a restocking fee. This is at the discretion of English Riding Supply, Inc. If a saddle is damaged, we reserve the right to either repair or replace the saddle. If we feel the saddle was damaged due to neglect or mistreatment a credit will not be issued, and your saddle will be returned to you.Backorders will be shipped to you as they become available, it is your responsibility to maintain and cancel your backorders. If a shipment is refused because you did not cancel the backorder, you will be responsible for the freight and a possible restocking fee. Backorders must be canceled in writing. You can fax it to the toll-free number provided for you: 1-866-569-1800. To obtain a copy of all open orders you can contact our Customer Service Department and they will fax or email you one.Prices are subject to change without notice. ERS reserves the right to change pricing on backordered products. Imported products are susceptible to drastic changes beyond our control. If placing an order on the website, please make sure you check your order confirmation that Customer Service sends you once they enter the order, as prices on the website can sometimes be incorrect.TO OBTAIN A RETURN AUTHORIZATION OR TO HAVE A CREDIT MEMO ISSUED:Please fill out the RMA Request form here: RMA Request Form .You may also call Customer Service Toll Free at 1-866-569-1600. Please have a copy of the invoice available. The following information will be needed to complete the RMA:

•Customer Number

•Store Name

•Invoice Number

•Item Number(s)

•Description

•Quantity

•Reason for Return/Credit

RMA'S are only valid for 30 days from mailing date. Credits will be issued against the invoice the product came from. If that invoice is paid in full, you can use the credit against any invoice you may choose when sending in your next payment. You will see the original invoice number on your statement with a credit balance if the invoice was paid in full before your credit was issued.

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