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theluxuryunplugged.com

Last updated: January 12, 2026

Order Fulfilment & Shipping Process

All orders placed on theluxuryunplugged.com are fulfilled through our network of authorized international luxury boutiques. Products are first shipped from the seller’s location to our designated logistics hubs and subsequently delivered to the customer’s shipping address in India.

Estimated delivery timelines are displayed on each product page under the Shipping Timeline section.

Delivery Timeframes

Delivery timelines may vary depending on the product, seller location, and logistics requirements. Estimated timelines fall under the following categories:

1–2 business days

5–10 business days

12–18 business days

18–25 business days

These timelines are indicative and begin after the order is confirmed and assigned to a boutique.

Order Confirmation & Processing

Once an order is successfully placed, you will receive an order confirmation email containing the relevant details.

Authorized boutiques typically require 1–3 business days to process and prepare your order. After processing, the product is shipped to one of our international consolidation centers, usually located in Europe or the United States, before being forwarded to our operations hub in India. From there, the shipment is delivered to your doorstep.

Order Tracking

Shipping updates and tracking information will be available under the “My Account” section for registered users.

Customers who place orders using guest checkout can track their orders via the “Track Your Order” option available in the website footer.

Delivery Delays

All delivery timelines provided are estimated. While we work closely with logistics partners to ensure timely delivery, delays may occur due to factors beyond our control, including customs clearance, courier disruptions, or unforeseen logistical issues.

If you choose to cancel or return an order due to a delivery delay, applicable return and shipping charges will be borne by the customer, in accordance with our Return & Refund Policy.

Definition of Business Days

Business Days refer to Monday through Friday, excluding Saturdays, Sundays, and public holidays.

For shipping calculations, the day an order is assigned to a boutique is considered Day 0, and counting begins from the following business day.

Calendar Days

A Calendar Day refers to any day on the calendar, beginning at 12:00 midnight, and includes weekends and public holidays. Where the term “day” is used without qualification, it refers to a calendar day.

Important Notes

Delivery timelines may vary based on product category, destination, and regulatory requirements.

Customers are encouraged to review the shipping timeline mentioned on individual product pages before placing an order.

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theluxuryunplugged.com

Last updated: January 12, 2026

Returns Eligibility

Returns are accepted on all items except those marked as Final Sale.To be eligible for a return, the item must be shipped back to us within 7 calendar days from the date of delivery, using the return shipping label provided by theluxuryunplugged.com.

All return requests are subject to approval based on our Return Conditions and Return Scenarios outlined below.

Refund Options

Once your return is approved, you may choose one of the following refund methods:

1. Store Credit / Gift Voucher (Free Returns)

Full refund issued as store credit

Redeemable on future purchases from the same storefront

Valid across all eligible products

Issued within 1 business day of return approval

2. Refund to Original Payment Method

Refunded to the original mode of payment

Processing time: 5–7 business days, depending on your bank or card provider

Faulty or Incorrect Items

If you receive a faulty or incorrect item, including items marked as Final Sale:

A full refund will be issued to the original payment method, or

You may opt for a Store Credit / Gift Voucher, if preferred

Important: If a Gift Voucher was used while placing the order, the entire refund will be issued only as store credit, in line with this policy.

How to Initiate a Return

To request a return:

Log in to My Account and select the relevant order, or

Contact us at customercare@theluxuryunplugged.com

Our team will arrange a pickup from the original delivery address.

Return Conditions

All returns must strictly comply with the following conditions. Approval or rejection is at the sole discretion of theluxuryunplugged.com:

Items must be unused, unworn, and unwashed

All original tags, labels, and security tags must be intact

Original packaging (box, dust bag, carry bag, etc.) must be returned

Product and packaging must be undamaged

Damage due to improper handling or packaging will not be accepted

Items must reach our warehouse within 7 calendar days of delivery

Returns must be shipped only using the provided return label

Sending incorrect, missing, or additional items will result in rejection

Return Scenarios

Returns Due to Customer Preference

Including but not limited to:

Change of mind

Incorrect size or color selection

Product not suiting personal preference

Ordering excess items

Product appearance differing from images

Returns Due to Our Error

Received a faulty item

Received an incorrect product or size

Selecting the correct return reason is essential. If the reason selected does not match our quality check findings, the return will be processed under the applicable category.

If an item reported as faulty is found to be manufactured as intended, the return will be treated as a customer preference return, subject to policy compliance.

Size & Product Information Disclaimer

Size charts may differ from brand manufacturers

For unisex items, men’s sizing is used by default

Some products may display both manufacturer size and converted size for reference

Conversion sizes are indicative only and may vary by brand

Returns due to size mismatch, fit issues, or material discrepancies are considered customer preference returns.

Return Processing Timeline

Once your return reaches our India warehouse, it may take up to 5 business days to complete inspection and quality checks before approval or rejection.

Rejected Returns

Returns failing to meet our policy requirements will be rejected.

In such cases:

You will be responsible for arranging reverse pickup

Shipping costs to return the item back to you will be borne by the customer

Refused Deliveries

If a delivery is refused or the customer is unavailable:

The return will be treated as a customer preference return

Refunds will be processed as per this policy

Exchange Policy

We do not offer direct exchanges.

To exchange an item:

Return the original item

Opt for a Store Credit / Gift Voucher

Place a new order using the credit

All such requests are governed by this Return & Refund Policy.

Cancellation Policy

Orders cannot be canceled once placed.

In exceptional cases, you may email customercare@theluxuryunplugged.com within 30 minutes of placing the order. Cancellation is not guaranteed.

Approved cancellations will be refunded only as store credit

If cancellation is not possible, the order will follow this Return & Refund Policy

Shipping Information (Reference)

Orders are shipped from authorized international boutiques

Products are routed via international hubs before delivery in India

Estimated delivery timelines shown on product pages:

1–2 business days

5–10 business days

12–18 business days

18–25 business days

Delivery timelines are estimates and may vary due to customs or courier delays.

Business Days vs Calendar Days

Business Days: Monday–Friday, excluding weekends and public holidays

Day 0: The day the order is assigned to a boutique

Calendar Day: Includes all days, weekends, and holidays

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