Mama Koala Microfiber Insert with snaps

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

We offer international shipping to the following countries: France and Mexico. Shipping charges for your order will be calculated and displayed at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [PatPat'sCloset] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at contact@patpatscloset.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged or times missing in any way, please email us within 24 hours at contact@patpatscloset.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Lost Package

We accept claim up to 3 days after delivery status showing delivered. Please emails us at contact@patpatscloset.com with your order number, receipt, and any other documents needed by the shipping insurance agent. Please allow them at least 2 weeks to process your claim. We will refund you the full amount including the shipping fee once we receive the compensation. However, PatPat'sCloset is not responsible for any packages lost due to shipping address errors that cause your package failed to be delivered. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at contact@patpatscloset.com.

Contact - PatPat’sCloset - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at contact@patpatscloset.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at contact@patpatscloset.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable and non-refundable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, face masks, and menstrual pads). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns or refunds on the items listed below:

Gift cards,

clearance items,

prizes, gifts,

sales as is items,

items washed or worn.

Please note that this is not an all-inclusive list, and there may be other select items that are not returnable. You can verify if the item is non-returnable in the product description on the web page. If you have a non-returnable item that arrived damaged or defective please emails us at contact@patpatscloset.com

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Mama Koala products

Any request regarding Mama Koala products' quality issues or happiness guarantee will be informed to contact their customer service Support@mamakoala.com. Mama Koala free items, sale items, or clearance items don't apply to their policy.

Cancellation for Mama Koala pre-orders.

A 20% cancellation fee will be charged within 30 days of your purchase, and cancellation will not be allowed over 30 days.

Once we possess all preorder products, we will make an announcement on our Facebook page and you need to inform us before we ship out diapers. We will not take responsibility if packages get lost due to your wrong shipping address.

Contact - PatPat’sCloset - Checkout