Makeup Brush

Last updated: November 17, 2025

At Mitendi, we strive to get your order to you as quickly and efficiently as possible. This Shipping Policy outlines our processing times, shipping methods, costs, and delivery expectations.

1. Processing Time

Processing time is the time between when we receive your order and when it's shipped from our warehouse.

Standard Orders: 1-3 business days

Custom or Made-to-Order Items: 5-10 business days

Pre-Order Items: Processing time will be specified on the product page

Note: Processing times do not include weekends or holidays. Orders placed after 2:00 PM GMT on Friday will be processed the following Monday.

2. Shipping Methods and Transit Times

Once your order has been processed and shipped, delivery times vary based on your location and selected shipping method.

United Kingdom Shipping

Shipping Method

Transit Time

Cost

Standard Shipping

3-5 business days

£4.99

Express Shipping

1-2 business days

£9.99

Free Standard Shipping

3-5 business days

FREE on orders over £50

International Shipping

Region

Transit Time

Cost

Europe

5-10 business days

£12.99

North America

7-14 business days

£19.99

Rest of World

10-21 business days

£24.99

Note: International transit times are estimates and may vary due to customs processing and local delivery services.

3. Shipping Carriers

We partner with trusted carriers to ensure reliable delivery:

UK: Royal Mail, DPD, Evri (Hermes)

International: Royal Mail International, DHL, FedEx

The carrier used for your order will be selected based on your location and shipping method. You will receive carrier information in your shipping confirmation email.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with:

•Your tracking number

•A link to track your package

•Estimated delivery date

You can also track your order by logging into your account on our website and viewing your order history.

5. International Orders - Customs, Duties, and Taxes

Important Information for International Customers

When ordering from outside the United Kingdom, please be aware:

Customs Duties and Taxes: International orders may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the responsibility of the recipient and are not included in our product or shipping prices.

Customs Clearance: Your order may be held by customs for inspection, which can delay delivery. We have no control over customs processing times.

Refused Shipments: If you refuse a shipment due to customs fees, you will be responsible for the original shipping costs and any return shipping fees.

We recommend checking with your local customs office to understand potential charges before placing an international order.

6. Delivery Issues

Lost or Stolen Packages

If your tracking shows the package was delivered but you did not receive it:

•Check with neighbors or building management

•Verify the delivery address on your order confirmation

•Contact the carrier directly using your tracking number

•Contact us at info.mitendistores@gmail.com within 7 days of the delivery date

We are not responsible for packages marked as delivered by the carrier. However, we will work with you and the carrier to resolve the issue.

Damaged Packages

If your package arrives damaged:

•Take photos of the damaged packaging and items

•Contact us immediately at info.mitendistores@gmail.com

•We will arrange for a replacement or refund

Incorrect Address

Please ensure your shipping address is correct before completing your order. If you need to update your address:

•Contact us immediately if your order has not yet shipped

•Once shipped, we cannot change the delivery address

•Address correction fees charged by the carrier will be the customer's responsibility

7. Shipping Restrictions

We currently ship to most countries worldwide. However, we do not ship to:

•P.O. Boxes (for certain items)

•Military APO/FPO addresses (contact us for special arrangements)

•Countries under international trade restrictions

If you're unsure whether we ship to your location, please contact us before placing your order.

8. Holidays and Peak Seasons

During holidays and peak shopping seasons (Black Friday, Christmas, etc.), processing and shipping times may be extended due to high order volumes. We will notify customers of any delays via email and on our website.

9. Contact Us

If you have questions about shipping or need assistance with your order, please contact us:

Mitendi92 Farmfield Road, London, United KingdomPhone: 07359 997390Email: info.mitendistores@gmail.com

We're here to ensure your order arrives safely and on time!

Contact - Mitendi - Checkout

Last updated: November 17, 2025

At Mitendi, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

1. Return Eligibility

You may return most items within 30 days of receiving your order for a refund or exchange, provided they meet the following conditions:

Eligible Items

•Items must be unused, unworn, and in the same condition as received

•Items must be in their original packaging with all tags attached

•Items must include all accessories, manuals, and documentation

•Proof of purchase (order number or receipt) must be provided

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

•Wigs, hair extensions, and hairpieces that have been worn, styled, or altered

•Items marked as "Final Sale" or "Non-Returnable"

•Custom or personalized items

•Items damaged due to misuse or improper care

•Items without original packaging or tags

•Gift cards

2. How to Initiate a Return

To start a return, please follow these steps:

Contact Us: Email us at info.mitendistores@gmail.com or call 07359 997390 with your order number and reason for return

Receive Authorization: We will provide you with a Return Authorization (RA) number and return instructions

Package Your Return: Securely pack the item(s) in the original packaging with the RA number clearly marked

Ship Your Return: Send the package to the address provided in your return authorization

Important: Do not send items back without first obtaining a Return Authorization number. Unauthorized returns may not be processed.

3. Return Shipping Costs

UK Returns

Defective or Incorrect Items: We will provide a prepaid return label at no cost to you

Change of Mind: Customer is responsible for return shipping costs

International Returns

•Customer is responsible for return shipping costs unless the item is defective or incorrect

•We recommend using a trackable shipping service

•Customers are responsible for any customs duties or taxes incurred during the return process

Note: We are not responsible for items lost or damaged during return shipping. We recommend purchasing shipping insurance for high-value returns.

4. Refund Processing

Inspection Period

Once we receive your return, we will inspect the item(s) within 3-5 business days to ensure they meet our return eligibility criteria.

Refund Timeline

If your return is approved:

•Refunds will be processed to your original payment method within 5-7 business days after approval

•Depending on your bank or card issuer, it may take an additional 3-10 business days for the refund to appear in your account

•Original shipping costs are non-refundable (unless the return is due to our error)

Partial Refunds

In some cases, only partial refunds may be granted:

•Items showing signs of use or wear

•Items missing original packaging or tags

•Items returned more than 30 days after delivery

5. Exchanges

If you need to exchange an item for a different size, color, or style:

•Follow the return process outlined above

•Indicate in your return request that you would like an exchange

•Once we receive and approve your return, we will ship the replacement item

Note: Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund instead.

6. Damaged or Defective Items

If you receive a damaged or defective item:

•Contact us within 7 days of receiving your order

•Provide photos of the damage or defect

•We will arrange for a replacement or full refund, including return shipping costs

7. Wrong Item Received

If you receive the wrong item:

•Contact us immediately at info.mitendistores@gmail.com

•We will arrange for the correct item to be sent and provide a prepaid return label for the incorrect item

8. Cancellations

Before Shipment

You may cancel your order before it ships by contacting us immediately. If your order has already been processed for shipment, it cannot be cancelled and must be returned following our standard return process.

After Shipment

Once an order has shipped, it cannot be cancelled. You may refuse delivery or return the item(s) following our return policy.

9. Contact Us

If you have questions about returns or refunds, please contact us:

Mitendi4th Floor, 18 St. Cross Street, London, United KingdomPhone: 07717778724Email: info.mitendistores@gmail.com

We're here to help make your return experience as smooth as possible!

Contact - Mitendi - Checkout