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Our shipping partners include Aramex, Australia Post , DHL Express and Pack & Send .

Sending Gifts for Christmas?

Send as early as possible and by the dates listed here Christmas sending dates - Australia Post (auspost.com.au) so that your gifts have the best chance of arriving in time. Tis the season to be early.

Delivery Lead Time

We will endeavour to pack your order within 2-3 business days.

•Standard shipping is 3 - 5 business days for most metro cities of Australia. While for WA/NT and regional area's standard shipping is 6 - 10 business days.

•Standard shipping is 14 - 28 days for international orders. while Express shipping is 7 - 14 days with Australia Post and 4 - 7 business days with DHL Express.

International shipping to most countries also available. Please ask if your desired delivery destination is not available.

Incorrect Delivery Information

Please check order confirmation as soon as you have placed your order. If you have provided an incorrect delivery address please advise as a matter of urgency. If the order is returned to Wondertivity due to the provision of an incorrect delivery address or any other reason that is not the fault of Wondertivity you will incur additional charges for postage & handling for the item to be resent to you OR a cancellation fee should you wish to cancel and refund your order.

•NSW Metro: postage and handling fee of $9.95 applies

•NSW Regional: postage and handling fee of $11.95 applies

•Australia Wide Excl. NSW: postage and handling fee of $11.95 applies

•International: postage and handling fee of 15% of your order total applies on orders below $200, EUR 200, GBP 200 and 10% of your order total applies on orders above $200, EUR 200, GBP200

Parcel Loss or Theft

If a parcel is lost or stolen in transit and the customer has purchased shipping insurance, Wondertivity will send a replacement parcel at no additional cost once the loss or theft is confirmed. However, if shipping insurance was not purchased, Wondertivity is not responsible for any parcel theft, and no replacement or refund will be provided.

Parcel loss or theft claims will be investigated by our shipping partners and can take up to 30 days from the date of the initial claim being raised.

Pre Orders

If your order is a PRE-ORDER item, your order will be shipped after the time frame given on the product description. If your order contains a pre-order item, your entire order will be posted once your pre-order item is available. You can request to have the available item posted prior to the pre order item. Please email hello@wondertivity.com.au or enter your request in the special instructions upon placing your order and we will send you an invoice for shipping.

Customs and Duty Tariffs (International Orders)

Customs and duty fees, where applicable, are payable by the customer on entry of the goods into the relevant country. Customs and Duty fees vary from country to country, please check with your local authorities on the fees payable.

Contact - Wondertivity - Checkout

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.Please contact us at hello@wondertivity.com.au to start the return process.

Change of mind

Please notify our team as soon as your received your order and arrange to return the items in their original condition within 14 days of receiving them. Once the items are received at our warehouse and deemed to be in their original condition, a full refund minus a 10% handling and re-stocking fee will be applied.

Returns due to change of mind are not free, the purchaser is required to pay for any return shipping charges.

International customers may utilise www.parcelmonkey.com to purchase return shipping at competitive rates.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify it.

Domestic Exchanges

The fastest way to ensure you get what you want is to return the item you have as soon as possible, and once the return is accepted, a replacement item will be sent out. Please note that an invoice for shipping charges for the replacement items will be issued by Wondertivity and are payable by the customer prior to any replacement item being sent out.

Returns for an exchange are not free, the purchaser is required to pay for any return and exchange shipping charges.

Contact - Wondertivity - Checkout