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SHIPPING

1- PROCESSING TIME:

Orders generally ship the next business day. Weekends and holidays will affect our guaranteed delivery time based on the specific delivery service requested. Please note that we do not ship on weekends.

2- GENERAL INFORMATION:

Please verify your delivery address to avoid delays due to common misspellings, apartment number, suite number, or invalid line entries. Once the package has left our facilities, we cannot make changes to the address.

If the tracking number indicates "Delivered" and you cannot locate your package, we will follow courier protocols to report and file a claim with the assigned tracking number.

Lost package claim investigations may take a few days, once we receive the final status from the courier and the lost package is confirmed, we will issue a refund or replacement, whichever is most convenient.

If a package is returned to the sender due to an error in the address or any other circumstance, we will issue a refund, except for the original cost of shipping.

At certain residential addresses, a package delivered by USPS may be assigned to a package locker if the package does not fit in your mailbox. Package lockers are located in your community mailboxes. You will find a key in your mailbox with the locker number to retrieve your package. The estimated delivery date is displayed during checkout and is based on your shipping address. Delivery from Monday to Friday only.

3- DOMESTIC SHIPMENTS (US, PUERTO RICO):

•Delivery time

Shipment transit time is approximated based on courier history. However, there may be certain delays that may take longer for your package to arrive, such as: weather, truck delays, invalid addresses, high volume of orders. We work hard to ensure packages are processed the next business day and leave our facility when the courier picks it up.

•Expedited Shipping Payments

Please note that orders with expedited shipping payments received today will be processed the next business day.

Please note that we do not ship on weekends and transit time is counted for business days only.

Scenario A: You have placed your order on a Friday, Saturday or Sunday (your selected shipping service 1 day) The package will leave on Monday and will be delivered on Tuesday.

Scenario B: You placed your order on a Thursday (your delivery time indicates 1 day) The package will leave on Friday and the delivery can be made on Saturday (residential address) or Monday (residential or business address)

•Returns

All items returned to sender are subject to refund less the original cost of shipping and surcharges. Please refer to our policy for each specific scenario. The customer is responsible for returning unwanted items. https://www.jessicawellness.com/policies/refund-policy.

•To cancel an order

Unfortunately, we are unable to cancel your order from our customer service department. Once your order has entered our shipping process, it cannot be changed or cancelled. Currently, your order may be in transit to the address provided at checkout.

To receive a refund, you may return the package in its original condition to our shipping department.

Once the package arrives in exchange, we will process a refund less the original shipping cost and any restocking fees applicable to your order.

Returns must be made to:Jessica Wellness Shipping Department1029 Ariport Pulling RD STE B3Naples, FL 34104

Be sure to include your order number to speed up the process. Thanks for your understanding

•USPS Claims

If tracking indicates no movement or change in status after several days, we must allow up to 15 days to initiate a claim after the package leaves our facility.

If tracking indicates it was delivered and you did not receive your package, we will initiate a claim with USPS per their policy 15 days after the package leaves our facility.

Once we receive confirmation of the lost package from USPS, we will proceed with the replacement or refund.

Please note that if there was an address issue with your shipping information, we are not responsible for lost packages.

4- HIGH RISK ORDERS:

In certain cases, our system may indicate that your order has a possible fraud alert.

You will receive an email to confirm the following:

•Photo ID that matches the payment method.

•Image of the credit card that matches your identification (hiding the first digits, only showing the last 4 numbers so that we can validate your name and credit card number).

•Please provide a screenshot of the confirmation email we sent you when you placed your order.

We understand that this is very personal information and we respect your privacy. The ultimate goal is to protect your identity and prevent any fraudulent transactions.

If no response is received on your behalf, we will refund your order approximately 5 days after email notification.

Freight transport companies with door-to-door service to other countries:

When you live in another country and forward your order to a company where you will not be present to receive the package, you run the risk of the package being lost or not being notified upon arrival.

If the tracking indicates that the package was "Delivered", we are not responsible for lost or misplaced packages.

3rd Party or Third Party Shipments - Recipient's name is not the same as the buyer's

When placing an order to be delivered to an address that you will not be present or have asked someone to receive the package for you using your name.

If the tracking indicates that the package was "Delivered", we are not responsible for lost or misplaced packages.

Business addresses

When placing an order to be delivered to a business address, your package may be received by another person who works or performs another task on the site. Therefore, we are not responsible for the loss of misplaced packages.

Hotels / holidays / temporary visits

When ordering from hotels, we suggest you contact them prior to ordering to ensure they can receive and notify you. We are not responsible for transit delays as they may occur in certain scenarios.

Incorrect addresses

Please make sure to provide an accurate address for delivery before paying. We are not responsible for missing data such as:

Misspelled apt, unit, suite number, street or avenues, incorrect address format.

We will try to correct any information you notify, but please note that once you make payment, your order is placed in a shipping process to ensure it is delivered in a timely manner and there is a possibility that we may not be able to make any changes before you be done. It has left our shipping facility.

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Política de reembolso

RETURN POLICY

Thank you for shopping at Jessica Wellness Shop!

If you're not completely satisfied with your purchase, we're here to help.

Jessica Wellness Shop products have been formulated and fabricated according to the highest quality standards. If you are not satisfied with your experience, please let us know so we can rectify the situation for you. If you suspect that the quality of the product is not correct, please contact us at customerservicejessicawellness@gmail.com to inform us of the situation. Depending on the situation, we will collaborate to find the best solution for you.

To be eligible for a return, make sure that:

You may return most of the products as long as they are new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All refunds related to returns that are not the result of our error will have the original shipping and handling fee removed from the total refund amount. You will also be responsible for return shipping costs to our facility.

You have the receipt or proof of purchase.

You obtained a Return Merchandise Number (RMN) from us.

To obtain a Return Merchandise Number (RMN), please contact us:

By email: customerservice@jessicawellness.com

Products that do not meet these criteria will not be considered for return.

Shipping charges: Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying shipping costs and for the risk of product loss or damage during shipping, both to and from Jessica Wellness LLC.

Damaged Items: If you received a damaged product, please notify us immediately for assistance, by email customerservice@jessicawellness.com

Digital Products: We do not issue refunds for digital products once the order is confirmed and the product is shipped. We recommend contacting us for assistance if you are having trouble receiving or downloading our products.

Wrong Address: Jessica Wellness LLC is not responsible for lost orders due to incorrect addresses provided by the customer (this includes wrong apartment/house number, wrong street, etc.) Please take your time and make sure you provide all correct information. If your address is incorrect, the package will be returned to our facilities. Jessica Wellness LLC is not responsible for orders lost in the return process or unclaimed or refused orders. If the product arrives at our facilities in poor condition after being returned due to an incorrect address, we are not responsible. In order to be eligible for a return or reshipment of your package, we must first receive it at our facilities.

HOW CAN I CHANGE MY ADDRESS ON AN EXISTING ORDER IN TRANSIT?

Once the order has been processed and shipped (in transit), it is the customer's responsibility to contact the carrier and make any necessary changes (an additional charge may apply). Jessica Wellness LLC is not responsible for change of address. You can contact us at customerservice@jessicawellness.com to let us know and ensure we change your address as quickly as possible. Contact currier.

HOW CAN I CHANGE MY ADDRESS ON AN EXISTING ORDER?

If the order has been processed and has not been shipped and you want to make a change of address, the customer must cancel the order and make a new purchase, and we will charge 3% of the transaction. This is done for the benefit of the customer and to protect him from scams.

HOW CAN I CANCEL MY ORDER IF IT IS IN TRANSIT?

Unfortunately, we are unable to cancel your order from our customer service department. Once your order has entered our shipping process, it cannot be changed or cancelled.

Your order is currently in transit to the address provided at checkout.

To receive a refund, you may return the package in its original condition to our shipping department.

Once the package arrives, we will process a refund less the original cost of shipping and the restocking fee.

Returns must be made to:

Jessica Wellness Shipping Department1029 Airport Pulling RD STE B3Naples, FL 34104

Be sure to include your order number to speed up the process.

Return of an item:

Pack the item(s) securely in the package along with the RMN NUMBER written on a box or inside the box, along with a note stating whether you wish to exchange or refund the product.

All return shipping costs must be prepaid by the customer.

Please save the return tracking number of the package you are returning to ensure the package is received by our returns team. In all cases, refunds will ONLY be made to the credit card used for the original purchase.

Return packages only to this address:

Jessica Wellness Shipping Department1029 Airport Pulling RD STE B3Naples, FL 34104

REFUND

Incorrect shipping addresses:

If for any reason you enter the wrong shipping address, you must wait until the product returns to our facility to receive a refund based on the criteria described below.

ON ORDERS THAT HAVE FREE SHIPPING:

DOMESTIC ORDERS: Less 15% handling and restocking fees will be refunded.

ON ORDERS THAT PAID SHIPPING:

DOMESTIC ORDERS: Will be refunded WITHOUT SHIPPING less 5% handling and restocking charges.

INTERNATIONAL ORDERS: Will be refunded WITHOUT SHIPPING minus 10% handling and restocking charges.

IN CASE YOU NEED TO CONTACT US TO CONFIRM THE ORDER:

Sometimes our system determines some errors in the order and for this reason, many times we must contact you to verify the shipping address or other order information. If you do not respond within 5 continuous days, we will send you a second email. If we do not receive a response within a period of 7 continuous days, you will be refunded the shipping of the money included, less 5% of the entire order for handling and restocking.

REFUND TIME:

You should expect to receive your refund within four weeks of delivery of the package to the sender, however in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5-10 business days), the time it takes for us to process your return once we receive it (3-5 business days), and the time it takes to Your bank will process our refund request (5 to 10 business days).

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