Magic Foundations Beginner Box

Here at Gameology, we strive to make your experience shopping with us fun, simple and easy! We're a proudly Aussie-owned business shipping directly from our warehouse each day at:

12 Eileen Rd, Clayton South VIC 3169, AU

DISPATCH GUARANTEE

We aim to be as efficient at packing and shipping orders as possible so that you can spend more time playing and less time waiting for your new games! Our order turn-around time is the quickest in the business:

Domestic & International Standard or Express

TIME ORDER PLACED (MEL TIME)

DISPATCHED (MEL TIME)

BEFORE 12PM

SAME BUSINESS DAY

AFTER 12PM

NEXT BUSINESS DAY

Please note that Sales events, Holiday Periods, and Business Closures can cause delays in our Dispatch Guarantee.

Domestic Same-Day (Evening)

TIME ORDER PLACED (MEL TIME)

DISPATCHED (MEL TIME)

BEFORE 1PM

SAME BUSINESS DAY

AFTER 1PM

NEXT BUSINESS DAY

Please note that Sales events, Holiday Periods, and Business Closures can cause delays in our Dispatch Guarantee.

DELIVERY OPTIONS - Australia

We aim to be as efficient at packing and shipping orders as possible so that you can spend more time playing and less time waiting for your new games! Our order turn-around time is the quickest in the business:

Click and Collect

We offer a free Click & Collect service for our local customers who wish to visit us at our Brunswick and Clayton stores

Simply select “Pick-Up at [your local store here]” as your delivery method during checkout and we will send you an Order Confirmation Notice as soon as your order is placed and paid for. Your order will be prepared for collection according to the below time frame:

Clayton South Store

TIME ORDER PLACED (MEL TIME)

READY FOR COLLECTION (MEL TIME)

BEFORE 10AM

SAME DAY

AFTER 10AM

NEXT DAY

Brunswick Store

3 BUSINESS DAYS FROM THE DATE OF ORDER CONFIRMATION.

Once you receive your "Ready for Collection" email, you can attend the correct store to collect your order! See: What do I need to pick up my Click & Collect Order?

Same Day (Evening) Delivery

COURIER:

STARTRACK

TIMEFRAME:

Order BEFORE 1pm (Local Melbourne Time), receive your order between 6pm-9pm the same night! BUSINESS DAYS ONLY. NO PO BOXES, BUSINESS ADDRESSES, PARCEL LOCKERS, OR PARCEL COLLECT SELECT POSTCODES ONLY.

COST:

$16.50 FLAT RATE FOR ORDERS UNDER 12kg$32 FOR ORDERS 12kg-22kg. FULLY TRACKED.

Standard Delivery

Due to Australia Post's ongoing increased prices, it is very sad to say that we at Gameology, are finding it is almost impossible to continue to cover their increased costs with our flat rate $10 standard shipping, that we have been offering since 2015.

We have been trying our best to negotiate the most competitive shipping rates and this pass on to our customers, even with Australia Post's increasing rates, which on average can increase between 3-6% each year.

While Gameology is doing our best to absorb some of the postage cost, we have still been forced to increase our shipping rates, though we have kept it as minimal as possible for each state outside of Victoria.

New Rates after 13th August

VIC:

$10 Flat Rate

NSW, ACT, QLD, SA & WA:

$12 Flat Rate

TAS & NT:

$14 Flat Rate

We will continue to try our best to offer the most competitive shipping price we can and provide fast dispatch and friendly service to our customers.

COURIER:

AUSTRALIA POST

TIMEFRAME:

2-10 BUSINESS DAYS

FULLY TRACKED.

Express Delivery

COURIER:

AUSTRALIA POST

TIMEFRAME:

1-4 BUSINESS DAYS

COST:

CALCULATED AT CHECKOUT BASED ON WEIGHT AND DISTANCE. FULLY TRACKED.

DELIVERY OPTIONS - Outside of Australia

New Zealand

COURIER:

NEW ZEALAND POST, PBT, NZ COURIERS

TIMEFRAME:

5-15 BUSINESS DAYS

COST:

CALCULATED AT CHECKOUT BASED ON WEIGHT (MAX 20KG). FULLY TRACKED.

Import/customs/inspection charges may apply and are the sole responsibility of the customer, including in the event of a refusal of delivery. Please refer to your country's relevant Customs and Import Polices prior to purchase. Gameology will not be held responsible for any delivery delays resulting from customs clearance.

Rest of the World

COURIER:

AUSTRALIA POST

TIMEFRAME:

9-20 BUSINESS DAYS

COST:

CALCULATED AT CHECKOUT BASED ON WEIGHT (MAX 10KG). FULLY TRACKED.

Import/customs/inspection charges may apply and are the sole responsibility of the customer, including in the event of a refusal of delivery. Please refer to your country's relevant Customs and Import Polices prior to purchase. Gameology will not be held responsible for any delivery delays resulting from customs clearance.See: Do you ship to my country?

Policy updated: 07/06/2025

SHIPPING DELAYS

Occasionally due to circumstances outside Gameology’s control, delivery delays may occur.If you believe there has been an issue with your delivery, please contact Customer Care (through our Help widget below, right) within 14 days of receiving your Shipping Confirmation email, so we can launch an investigation with our couriers on your behalf. Please note, if your delivery includes any pre-order items, your order will be subject to the terms and conditions of our Pre-Order Policy. To avoid any preventable delays, please ensure you double-check your order details, including your full delivery address, prior to placing your order at checkout.

Can’t find an answer to what you are looking for? Try our Help Centre

GO TO HELP CENTRE

We offer return or exchange for most full-price and sale products. Please see below for further details.All orders are subject to our Terms of Sale as specified in our Terms of Service.

RETURN TIME-FRAMES:

IN-STORE

ONLINE (AUSTRALIA)

ONLINE (INTERNATIONAL)

30 DAYS from date of purchase

30 DAYS from date of delivery or collection

30 DAYS from date of delivery

CHANGE OF MIND

IN-STORE:

CLAYTON SOUTH

BRUNSWICK

12 Eileen Rd, Clayton South, VIC 3169 AU

36 Hope Street, Brunswick, VIC 3056 AU

We will happily provide an exchange, refund or store credit for products purchased in-store, subject to the following conditions:

•The products being returned are in sealed, unused and re-sellable condition

•Proof of Purchase accompanies the returned product

•The request for return or exchange is within 30 days from the date of purchase or collection

•The product is not a Trading Card Game (TCG), including Sports Cards and TCG Singles

•The item was not an in-store exclusive clearance product.All returns will be carefully inspected by our staff to ensure the above conditions are met, prior to approving an in-store refund or exchange and it is an expectation that our customers advise us of any issues relating to their order prior to returning the product to us for consideration.

Any returns deemed non-complaint with the above conditions will consequently not be eligible for a refund or exchange.

ONLINE:

RETURN ADDRESS:

12 EILEEN ROAD,CLAYTON SOUTH,VIC 3169

We will happily provide a refund or store credit for products purchased online, subject to the following conditions:

•The products being returned are in sealed, unused and re-sellable condition

•Proof of Purchase accompanies the returned product

•The request for return is within 30 days from the date of purchase or collection

•The product is not a Trading Card Game (TCG), , including Sports Cards and TCG Singles

•Any return postage is to be covered by the customer.All returns will be carefully inspected by our staff upon receipt into our warehouse to ensure the above conditions are met, prior to approving an online refund. It is an expectation that our customers advise us of any issues relating to their order prior to returning the product to us for consideration.

Any returns deemed non-complaint with the above conditions will consequently not be eligible for a refund or exchange and will be held at our warehouse until such time as the customer returns to collect their product or pays to have the product re-shipped.

If return postage is not paid by the customer within 14 days of the customer being notified of their return inspection outcome, the product will be considered abandoned and we will dispose of it.

Note that online refunds are provided for the product only and do not include reimbursement for any shipping already paid.

Please note the following:

•We are currently unable to process any exchanges via post.

•We are currently unable to process any returns via post for any in-store purchases.

We apologise for the inconvenience.

FAULTY PRODUCTS

Our goal here at Gameology is to provide an excellent gaming experience for all our valued customers and we work hard to ensure our inventory is free from damage or defect prior to leaving our warehouse.

Unfortunately there are some cases where an item may be received damaged or defective due to errors encountered in manufacturing by the product’s publishers, or by our courier partners.

Defective items include (but are not limited to):

•Broken parts

•Missing parts

•Manufacturing inconsistencies

•Damage sustained during delivery

Defective items do not include:

•Products specified as a random assortment of potential items where a specific item was not received

•Products which include cards subject to a random draw, including TCG products and Sports Cards.

If you have received an item you believe to be damaged or defective, please contact Customer Care (through our Help widget below, right) providing:

•Proof of Purchase

•Order Number

•Photographic evidence of the defect or damage, including the state of packaging, where applicable.

We asses all claims on a case-by-case basis and will respond to you within 48hrs.

If we determine the product you have received is indeed faulty, you will be entitled to one of the following remedies:

•A replacement of the faulty part (including postage paid by us, where applicable)

•A replacement of the entire faulty product (including postage paid by us, where applicable)

•A full refund of the purchase price for the affected product (including postage, where applicable).

Gameology will always work with you to fully understand the extent of your inquiry and to deliver an appropriate and satisfactory resolution for you. We ask for your patience as our team fields your inquiry appropriately, to ensure we’re able to liaise with our team, suppliers and publishers where applicable so we may have the opportunity to provide you the best possible outcome.

RECEIVING INCORRECT OR ADDITIONAL PRODUCTS

In the process of fulfilling our customers’ orders with efficiency at the forefront of our minds, we acknowledge that there exists the potential for human error within our packing and warehouse fulfilment.

In rare cases, you may find you have received an incorrect or additional item in your delivery.

If this occurs, please contact Customer Care (through our Help widget below, right) as soon as possible, providing:

•Your Order Number

•Details of the issue encountered

•Photographic evidence of the products received.

We will assess and work with you to resolve any such issues in a timely and efficient manner.

FALIURE TO COLLECT IN-STORE

Orders placed via our Click & Collect Service are required to be collected from our warehouse location within 14 days of receiving your Pick-Up Notice via email.

Orders that remain uncollected after this period will be cancelled and refunded (less any applicable Afterpay or Zip Pay fees, see below ‘Refund Processing’ for further clarification).

We will endeavour to take all reasonable measures to ensure you are made aware that your order is ready to collect, including sending a secondary, courtesy email seven days after your original Pick-Up Notice as a reminder, if the order remains uncollected at that time.

Should you encounter any issues regarding the collection of your order, please contact Customer Care (through our Help widget below, right) as soon as possible so we may be able to assist you.

ORDER CANCELLATIONS OR AMENDMENTS

After your order has been placed it immediately begins to process through our system to make its way to you as quickly as possible! After this process has begun, it is very difficult to cancel or amend an order.

While we cannot guarantee this is possible, please contact Customer Care (through our Help widget below, right) urgently should you wish to check, including the following information in your request:

•Your Order Number/s

•Your specific amendment request – including (where applicable): providing a full and correct address (including any business name/s) and, any additional product barcodes (found at the bottom right corner of the menu to the right of our product listing)

•Your specific cancellation request

Any requests unable to be actioned will be subject to our Change Of Mind Return Conditions, above.

REFUND PROCESSING

Any approved refunds will be processed via your original payment method and you will be notified by email as soon as this occurs.

Payments made via credit/debit card may take up to 5 business days to reflect in your account. This is dependent on the policies of your financial institution and out of Gameology’s control.

Please note that any requests made to exchange or refund orders placed where a Buy Now, Pay Later method was used, will incur a 5% fee of the total purchase price, due to the associated fees charged by these companies to us in these circumstances.

Per our Terms of Service, customers are not entitled to receive a refund on purchases of Gameology gift cards.

RETURN TO SENDER

If an order is returned to our warehouse due to an error on part of the customer, including (but not limited to):

•Failure to collect from Post Office or Drop Location within courier hold timeframe

•Failure to accept Same Day Re-Delivery

•Providing incorrect or incomplete delivery address at checkout

•Refusing any applicable customs fees or the delivery itself

We will contact you immediately to ascertain how you would like to proceed with your order, subject to the following conditions.

REFUND/FALIURE TO RESPOND:

If a refund for the RTS order is requested or the customer fails to respond to our contact within 24 hours, the order will be refunded and re-stocked into our warehouse inventory, less the following charges:

•The shipping cost already paid by the customer on ordering

•The standard $10 RTS fee we incur from our couriers as a result

•A 5% processing and handling fee of the total purchase price, for services rendered in this process

•Any applicable customs fees charged for the return of your international order back to our warehouse.

Please note; orders placed using a Buy Now, Pay Later payment method will also be subject to an additional 5% fee of the total purchase price (as detailed under "Refund Processing"), due to the associated fees charged by these companies to us in these circumstances.

RE-SHIP/CLICK & COLLECT:

If a customer wishes to have the RTS order re-shipped or collect the order from our store in Clayton South, the following charges will apply:

•Payment of the new shipping cost (where applicable)

•The standard $10 RTS fee we incur from our couriers as a result

•A 5% processing and handling fee of the total purchase price, for services rendered in this process

•Any applicable customs fees charged for the return of your international order back to our warehouse.

Please note; should you wish to collect your order from our location, it will be subject to our 14-day collection period, as detailed above.

Can’t find an answer to what you are looking for? Try our Help Centre.

Policy updated: 15/01/2024