Luxe Playtime Gift Set

How Does Delivery Work?

We offer same-day dispatch on business days. Please allow up to 72 hours for our team to pack your order. You can expect your package within 7-20 days (specific timing depends on your region). When we ship the order, you will receive a confirmation email with a tracking number. *Reminder: Personalized products take extra time for engraving, so expect your delivery to take around 10-15 business days. If purchasing as a gift, please leave ample time for delivery. Personalized products are non-returnable since they are tailored specifically for you (unless you find a quality concern). Thank you for understanding! If your order does not arrive within 30 business days, please contact us at info@moonkieshop.com so that we can follow it up with the courier.

Free Shipping & Express Shipping

We offer free worldwide shipping on orders over $75 USD (after discounts) .

For customers in select countries, we also provide Express Shipping (5-8 business days) for a faster delivery option. The exact shipping fee is calculated at checkout after entering your shipping address.

Express Shipping is available in the following countries:

🇨🇦 Canada | 🇦🇹 Austria | 🇵🇱 Poland | 🇮🇹 Italy | 🇺🇸 United States | 🇫🇷 France | 🇩🇪 Germany | 🇬🇧 United Kingdom | 🇳🇱 Netherlands

Express Shipping rates vary by country and order value. Please refer to the rates displayed at checkout.

Our Shipping Partners

We work with a wide range of international shipping and local delivery partners, including USPS, GOFO, OnTrac, DHL, DPD, Yodel, Colis Privé, Hermes/Evri, J&T Express, NAQEL, Cainiao, Royal Mail, Canada Post, and other trusted postal and last-mile delivery providers.

The carrier used for each order may vary depending on the destination, service availability, and the selected shipping option.

Shipping Time Estimates (Processing time: 1-3 business days)

Region

Estimated Delivery Time

U.S. (Contiguous States)

3-15 Business Days

U.S. (Hawaii)

10-18 business days*

Outside Of The U.S.

7-15 Business Days

*Note: Shipping to Hawaii incurs a $20 shipping fee due to its remote location.

We have warehouses located in North America, Europe and Asia. We will select the closest warehouse to ship to based on your location to ensure the most efficient processing.

We are not responsible for any customs fees for international orders. By purchasing our products, you consent that your package is subject to customs fees when they arrive in your country.

Duties & Taxes for EU Orders

Due to updated EU import rules, applicable duties and taxes may be included in product pricing and shipping charges for orders shipped to EU destinations.

Where applicable, final charges will be shown at checkout to help improve price transparency and reduce unexpected import-related costs upon delivery.

Countries We Ship To

North America

-Canada and the contiguous United States (excluding certain U.S. territories).

-Hawaii is included.

South America

Bolivia, Colombia

Europe

We ship to the following European countries:Belgium, Bulgaria, Czech Republic (Czechia), Ireland, Latvia, Luxembourg, Slovenia, Estonia, Lithuania, Denmark, Finland, Sweden, Switzerland, Greece, Serbia, Austria, Poland, Italy, France, Netherlands, United Kingdom, Croatia, Hungary, Romania, Slovakia, Portugal, Spain, Germany

Exceptions:Portugal: We do not ship to Madeira or the Azores.Spain: We do not ship to Balears Province, Ceuta, Las Palmas, Melilla, or Santa Cruz de Tenerife.

Asia

Singapore, United Arab Emirates (UAE), Saudi Arabia, Hong Kong SAR China, Malaysia

Oceania

Australia, New Zealand

Regional Websites for a Better Experience

Germany : Visit our dedicated German site for a seamless shopping experience → moonkie.de

Saudi Arabia & United Arab Emirates (UAE) : Customers can shop in Arabic on our website → https://moonkie.ae/

Incorrect Shipping Address Details

We will deliver the products ordered to the address that was provided for delivery when the order was placed. We ask that customers double-check that the delivery addresses provided are accurate, correctly written, and include a full postcode in accordance with postal service addressing regulations. If an order is delayed or lost in the mail due to a customer's incorrectly provided or incomplete address/postcode, Moonkie is not liable and the customer will be subject to additional product purchase charges and delivery charges if applicable. We reserve the right to ask you to wait up to 28 business days before we resend the item.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order easily by clicking the link below and entering your order details:

👉 Order Tracking

Lost or Damaged Packages

We offer Green Shipping Protection at checkout for customers in t he U.S., Canada, Australia, New Zealand, France, the UK, the Netherlands, Spain, Italy, Belgium, Austria, Portugal, and Ireland . If you purchased this protection, you can submit a claim through:

-Our policy email

- Resolve Claims

For more details, visit Green Shipping .

If you did not purchase insurance, please contact us at 📧 info@moonkieshop.com .

Returns & Refunds

For full details on returns and refunds, please refer to our Return Policy .

⚠ Exception: Personalized products cannot be returned unless they have a defect.

Contact - Moonkie - Checkout

Thank you for shopping at Moonkie.If you are not entirely satisfied with your purchase, we're here to help.

Exchange or Return for a Refund

Products can be returned within 30 days after they have been received. A new product may be exchanged for another product or returned for a refund.The customer is responsible for the shipping cost, unless the product is damaged from shipping, defective, or not what the customer ordered. In these cases, we will cover the return shipping cost. If the return is due to a change of mind or other reasons initiated by the customer, the customer will be responsible for the shipping charge, which will vary depending on the carrier selected.We have warehouses in North America, Europe, and Asia. Returns will be routed to the closest warehouse based on your location to ensure the most efficient processing.Exceptions & Non-Returnable Items

Personalized Products

Because personalized and custom-made items are created specifically for you, they cannot be returned or exchanged unless they arrive defective, damaged, or incorrect.

If you experience an issue with a personalized item, please contact us at info@moonkieshop.com , and our team will be happy to assist you.

Health & Hygiene Products

To protect the health and safety of all our customers, certain products that come into direct contact with a child's mouth may not be eligible for return once they have been opened, used, or unsealed, unless they arrive defective, damaged, or incorrect.

These products may include, but are not limited to:

•Pacifiers

•Teethers

•Baby food feeders

•Straws, spouts, and drinking components

•Other products intended for direct oral contact

If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery, and we will work with you to resolve the issue as quickly as possible.

Return Rules

•Product must be returned in its original packaging.

•Product must not be used or damaged by customer.

To return products, please submit an item change request to customer service. You can contact us at info@moonkieshop.com.Most returns are processed within 5 business days after we receive your package.

The Return Process

Please email us a picture showing the product's problem or defect when you submit the return or exchange request.After you receive confirmation from our customer service, please send the product along with the product list, which includes the product ID. Please be sure to provide us with the shipping tracking number for the return. We will process your product exchange or refund after we receive your package. Address: 2001 Gehman Road HARLEYSVILLE PA 19438 US

Right of Withdrawal for EU Customers

Notwithstanding the above, if the merchandise is shipped to the European Union , your purchase may also be subject to the statutory right of withdrawal under applicable EU consumer protection laws. This right is separate from our standard Return Policy.

For full details regarding your withdrawal rights, including eligibility, exceptions, instructions, and the model withdrawal form, please refer to our Right of Withdrawal for EU Customers page.

Refunds

Once your return is received and inspected, we will send you an email that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card, original payment method, or Moonkie account within 7-15 business days, whichever account you specify.If you haven't received your refund within that time frame, please contact your bank account or credit card company to verify whether they are processing the request.If you have not received your refund within 15 business days, and your bank or credit card company does not see the refund, please contact us at info@moonkieshop.com.

Order Cancellation

We offer a full refund if the order is canceled within 12 hours of your purchase.You can submit an order cancellation request to our customer service via info@moonkieshop.com if you decide to cancel your order.We will not accept a cancellation request after the order has been shipped.

Contact - Moonkie - Checkout