LUNA

Shipping Where We Ship

We ship to the United States (including all 50 contiguous states), Canada, and Mexico. Worldwide shipping is also available, but rates and carriers will be calculated at checkout. Our goal is to deliver your shoes as quickly as possible. Most orders are shipped the next business day after they are placed. Please note that during holidays, standard orders may take up to 5 days to process and ship .

For orders within the continental U.S., we use UPS, and delivery typically occurs within 4-10 business days after the carrier scans the package. If you are located in Florida, or select Express Shipping at checkout, most orders will arrive within 2-3 business days. In the Greater Miami area, you may receive your order as quickly as within 24 hours.

Please Note: We do not ship to P.O. Boxes. All shipments are sent via UPS, so we require a street address for delivery. SHUSHOP is not responsible for any packages sent to a P.O. Box address. Additionally, we do not offer shipping to Alaska, Hawaii, U.S. Virgin Islands, Guam, or military and Air Force bases. Shipping Confirmation Emails We will send you a shipping confirmation email when all or part of your order is shipped. The email will include the UPS tracking number. You will receive a shipping confirmation email with a tracking number for every shipment. You can check the status of your order anytime by clicking the Tracking Link on the details page in your account or Track on the UPS website. Shipping in Multiple Packages If your order includes several items, they may ship separately and at different times. So that we can deliver your purchases to you as efficiently as possible, items that ship from the exact location are grouped together. Our shipping confirmation emails will let you know how much of your order has shipped.

Free Shipping As you may see already advertised across our online store FREE SHIPPING is a benefit automatically applied to your car when you meet certain criteria, like reaching a total amount of money on your order after all discounts are applied to your cart (" on every order over $100.00" ) , or if you shop on a specific category that is on promotion (ex/ "Clearance | Sneakers | New Arrivals"). Our goal is to reward and support all the shoe lovers family and share our passion for fashion and our classic and new designs the more easy way possible.

Shipping Options and Costs

Standard: $6.95 (Arrives within 5-10 business days)

Free Shipping: Orders above $100 (Standard)

Express: $25 (Arrives within 1-2 business days)

Worldwide: Calculated at checkout - Ship with DHL or UPS

Puerto Rico:: $15 (Shipped with FedEx - Ship with DHL or UPS.

Delivering Your Package

•We process, ship, and deliver packages Monday through Friday.

•At this time, we do not offer shipping or delivery on Saturdays, Sundays, or Holidays.

•Your order may be delayed if your shipping address differs from your billing address (we use this additional time to help ensure the security of your credit information).

•Most items are available to ship in 1-3 business days unless otherwise noted. Orders arrive within 5-10 business days.

Contact - SHUSHOP - Checkout

Refunds will reflect the discounted price paid.

RETURNS

•Products are eligible for exchange, store credit, or a refund within 15 days of delivery.

•We gladly accept returns of UNWORN merchandise except for End of Season and Sales Items, which may not be returned or exchanged.

•Everything with the SALE tag on it is considered a SALE item .

•All purchases of Sale items are final .

•Returns will be refunded to the original payment method.

All BOGO promotions are subject to our Return Policy: To receive a full refund, both items must be returned . If only one item is returned, it will be eligible for exchange or store credit.

You may obtain a return authorization using the RETURN CENTER.

Please note: The Free Returns offer does not apply to SALE or markdown items. We encourage you to review this policy before completing your purchase.

Free Return Offer (Checkout+)

We'll offer all clients the option to Unlock Ultimited Free Return Shipping for the eligible items in your order by paying a small returns fee of $1.98 + 2% of your cart for your package protection at the time of purchase.

•If you choose to opt out during your purchase, the return label fee and restocking fee will apply.

•Some sale items, depending on stock availability, may be eligible for an exchange, either for another size/color of the same product or for a different style. In such cases, a return label fee and restocking fee will apply.

For BOGO promotions, to receive a full refund, both items must be returned since discounts apply to the purchase of two items. If only one item is returned, it will be eligible for exchange or store credit.

Start by visiting our Returns Center. You can print a return label and drop it off at the designed Carrier location. You will receive an email when your return is received and your refund is applied.

•Shipping charges are not refundable.

If you opt not to pay the "free return fee" during your purchase, standard return shipping/handling fees will apply based on the rates at the time of your return, which will be deducted from your total refund amount.

Instant Exchange:

Your new exchange order is placed immediately, helping you get your items faster and guaranteeing they stay in stock. To place an instant exchange, we’ll put a temporary $1.00 hold on your credit card (similar to booking a hotel). If your return isn’t mailed within 14 days of submission, you’ll be charged for the amount covered by your returned items.

Regular Exchange:

If the new item is in stock after we receive and process your original item, we’ll issue a replacement order.

Good to Know:

•We offer two free exchanges per order (excluding sale items).

•After two exchanges, only returns are allowed.

•Refunds are always issued to the original method of payment. To prevent a delay in refunds, returns must be shipped back within seven days of the return label being issued .

If your item arrives damaged or defective, start a return or exchange in the Return Center by selecting "Damaged Item" as the reason. You’ll be prompted to upload a clear photo of the damage for review. Once approved, we’ll issue a prepaid return label with no extra fees. Please also notify us immediately via email or phone. Once the item is sent back and inspected, a full refund will be issued. Note that this policy does not apply to items that have been worn.

The usual turnaround time is 1 - 2 weeks from the day you give the package to the designed Carrier until the merchandise is checked in at the warehouse and the refund is issued. Do not ship items back through any other means other than the prepaid return label that we provide as the package may be returned to you. All unauthorized returns will be discarded.

Please note, for International Returns, we do not provide a return label at the moment. You can always initiate a return or exchange, and send the shoes back to us using the carrier of your choice.

SHUSHOP merchandise purchased from other retailers must be returned to the original store and is subject to their return policy.

The address of our warehouse is: 3980 W 104TH Street, Suite 6, Miami, FL 33018.

REFUNDS

Only returns or exchange differences will be refunded to the original payment method. If your order undergoes any other issue, such as couriers or delivery problems, please get in touch with us as soon as possible.

Refunds will be issued within 1 to 5 business days of receiving the purchased merchandise in our facilities; however, every financial institution has its terms, so it may take up to 10 business days to be reflected on your account. Shipping and handling costs are not refundable.

Please Note:

•Shipping charges are non-refundable, and there is a fee for the return label if you choose not to pay the "free return fee," which will be deducted from your total refund amount.

•End of Season and Sales Items may not be returned or exchanged. All purchases are final on Sale items.

•Gift Cards cannot be returned or refunded.

Contact - SHUSHOP - Checkout