Luna Oval Dining Table Walnut

At Lush Interiors, we aim to deliver your items efficiently and in perfect condition. All deliveries are handled with care using our own specialist courier service.

Please note that our couriers do not remove packaging or rubbish following delivery. Due to the frequency of our delivery drops, we are unable to manage rubbish disposal as part of our standard service.

Delivery Times

Delivery times may vary depending on the product ordered. Please refer to the individual product description on each item for the most accurate guidance.

If you would like a more precise delivery estimate, you are welcome to contact our team directly and we will be happy to assist.

Delivery Process

We use our own specialist courier service to ensure the safe and secure delivery of all orders.

To avoid any delivery complications, we kindly ask that you carefully check all measurements prior to ordering. This includes ensuring items can pass through narrow openings, doorways, staircases, and access points into your chosen room.

If you have any questions regarding measurements or access, please contact us at info@lushinteriors.co or call 0800 061 4965.

Delivery Charges

Free delivery on orders over £699, excluding Scotland

Scotland delivery is excluded from free delivery thresholds

We now offer shipping to Ireland and Northern Ireland. Please email info@lushinteriors.co for delivery rates and further information.

Additional Services

Express Delivery (Bespoke Beds)

An Express Delivery service is available for bespoke beds at an additional cost of £299, with delivery within 7 to 14 days. This option can be selected when using our bed builder.

Assembly Service

We highly recommend selecting our assembly service for all beds. Our professional fitters will assemble your bed on the day of delivery, helping to avoid any assembly related issues.

If you require assembly for other items, this can be arranged with our delivery team when they contact you to schedule delivery, or by leaving a note with your order at checkout.

We appreciate your understanding of these delivery guidelines, which allow us to maintain the quality, care, and efficiency of our service. If you have any questions or require assistance, please do not hesitate to contact our team.

Thank you for choosing Lush Interiors.

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At Lush Interiors, your satisfaction is important to us, and we aim to ensure a smooth and transparent experience. Please review our refund policy carefully before placing your order.

Returns Eligibility

We accept returns on items that are unused and undamaged within 14 days of the delivery date.

In some circumstances, a restocking fee of up to 25% may be applied, or a cancellation fee may be deducted from the refund amount.

After the 14 day period has passed, we are unable to offer a refund or exchange unless exceptional circumstances apply and are approved by management.

Non Refundable Items

Refunds are not available for the following:

Bespoke or custom made items, including our entire beds collection

Sale items

International orders

Please ensure you are fully satisfied before ordering bespoke or custom made products.

Responsibility for Measurements and Access

It is the customer’s responsibility to ensure that all items will fit into the intended space. This includes checking doorways, staircases, and access points.

We are unable to accept returns or issue refunds for items that cannot be delivered or accommodated due to access limitations.

Condition of Returned Items

Returned items must be:

Unused

Undamaged

In original condition

We cannot accept returns or issue refunds for items showing signs of wear and tear, including damage caused by regular use, handling, or improper care.

If you believe your item arrived damaged or faulty, please contact our customer service team as soon as possible for assistance.

Return Process

All returns must be pre approved by our management team.

The customer is responsible for arranging and covering the cost of return shipping

Items must be returned to our warehouse in London, UK

Returns sent without prior approval may not be accepted

Refund Processing

Once a return has been received and inspected, approved refunds will be processed using the original payment method. Any applicable restocking or cancellation fees will be deducted prior to issuing the refund.

We appreciate your understanding and cooperation in following our refund policy. These guidelines help us maintain the quality and care of our products and services.

If you have any questions or require clarification, please contact our customer service team at info@lushinteriors.co or call 0800 061 4965.

Thank you for choosing Lush Interiors.

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