LUNA | Deep Red

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Please note once order has been placed we won't be able cancel it or to make any amends to your order, including change of delivery address. We kindly ask you to make sure that delivery address is correct as we do not take responsibility for incorrect addresses and subsequent delivery problems.

All orders are dispatched from the the UK baste facility.

LUNA FREE SHIPPING PROMO applies to orders of a min value £20 | 30 USD | 25 EUR

Delivery charges:

UK

Standard - £4.90

Express - £6.95

FREE standard delivery on UK orders over £55

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Europe

Standard - 15 EUR

Express - not available

Free Standard Shipping on European orders over 200 EUR

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United States

Standard -

$9.50

Free Standard Shipping on US orders over 100$

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United Arab Emirates

Standard - 65 AED

Express - 125 AED

Free Standard Shipping on UAE orders over 1200 AED

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Rest of the World

Standard - $20 | £20

Express - $60 | £39.95

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We DO NOT deliver to PO Boxes

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All orders are delivered Mon to Fri only.

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Estimated delivery times:

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UK (exc. Channel Islands) express: 1 - 2 business days

UK (

exc. Channel Islands) standard: 3 - 5 working days

Channel Islands : please contact us

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USA express: 2-3 business days

USA standard: 7 - 12 working days

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Europe standard: 5 - 7 working days

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UAE express: 2-3 business days

UAE standard: 7 - 12 working days

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Rest of the world: 10 - 30 working days

Rest of the world express:

2 - 3 business days

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Please note that during busy periods delivery times might take longer.

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LOST DELIVERIES

You must inform us within 14 calendar days that you have not received your delivery. If you fail to do so we will not be able to make any claims with the carriers on your behalf or send you a replacement.

It is customer's responsibility to make sure there is someone to collect and sign for the parcel.

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Please note, we will email you if there are going to be any significant delays.

UK VAT is non refundable for online orders

CUSTOMS, TAX & DUTIES

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INTERNATIONAL DELIVERIES (including the Channel Islands):

We operate on a Delivered Duty Unpaid basis. You may be charged import or customs fees, depending on the laws of the particular country. Any customs or import duties are charged once the package reaches the destination country. The recipient is responsible for any additional charges that occur as a result of customs clearance; we have no control over these charges and cannot predict what they might be. Customs policies vary from country to country and it is advisable to contact your local customs office for further information.

Contact - FABLOU - Checkout

Return policy is in accordance with UK Distance Selling Regulations.

Return steps:1. According to Distance Selling Regulations first, you must notify us in writing - send an email to customer service at contact@fablou.com. You have 14 calendar days to do so.

2. You will be asked to send us a photo of the product you wish to return, so we can make sure it is in the original condition and pre-approve the return. This is unfortunately due to significant number of customers trying to return used or incomplete products. 3. You'll be provided with Return form for your order4. Send the product back together with the form to our UK based return address5. Refund will be processed within 7 business days of receipt.6. Full refund will exclude original delivery charge7. Returns of items purchased with a Gift Card will be refunded to the same Gift Card ALL PRODUCTS MUST BE RETUNED 'AS RECEIVED' IN THEIR ORIGINAL CONDITION WITH WRAPPERS AND LABELS INTACT. IT IS A LEGAL REQUIREMENT OF DISTANCE SELLING CONTRACT.

RETURNS RECEIVED: WITHOUT R&E FORM ENCLOSED, USED, WITHOUT ORIGINAL PACKAGING AND PAST DUE DATE WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO SENDER AT THEIR EXPENSE. IF THE SENDER FAILS TO PROVIDE PRE_PAID SHIPPING LABEL WITHIN 90 CALENDAR DAYS THEIR REFUSED RETURN WILL BE DONATED TO A CHARITY. When returning or exchanging a product, customer is responsible for the shipping charges. It is advisable to send the item by Recorded delivery as FABLOU does not take responsibility for items lost during return shipping. DELIVERY COSTS REFUND:Delivery costs will be refunded in the following circumstances:If you return a faulty item.If we cancel your order due to stock availability.* The Consumer Contracts Regulations are in place to protect your rights. You have 14 days from the date you receive your order to return it. If you decide to return your order, you must inform the vendor of this in writing within 14 calendar days of placing your order.*Defective ProductsIn an unlikely case of defective products, you should contact us within 14 days from the receipt date and send us an image of the defect. We will then verify if the product is in fact defective. If you have to return the product to our warehouse, FABLOU will cover the cost of shipping. Once it has been verified that the product in question is defective, FABLOU will exchange it for you. Refund or a store credit will be offered in case the exchange is not possible.

Reserved Rights Regarding Orders/Returns We reserve the right to solely define and limit, refuse, and/or reject orders/returns from customers at any time due to:

•An irregular or excessive returns history indicative of "wardrobing;"

•An irregular or excessive returns history involving used, altered, laundered, damaged, or missing items; or

•Potential fraudulent or criminal activity.

Contact - FABLOU - Checkout