Lucca Convertible Crib

This website's stated policies are for online and phone purchases only, please consult the store for policies regarding in store purchases:

Payment Methods

Credit Cards - We accept MasterCard, Visa, Discover, and American Express.

Personal Checks, Cashier's Checks, and Money Orders - Please mail your payment to:Kids Bedroom Gallery282 Route 18

East Brunswick NJ 08816

Please note: Any orders paid for with a personal check, money order, or cashiers check will be held for 7 days.

Estimated Time Frame for Delivery

Every product on our site has a different Estimated Lead Time (the average length of time it usually takes for an order to be processed, acknowledged, produced, then shipped from the factory to our warehouse, and then on to your home). Each lead time varies based on many different factors. Some warehouses stock items that can be shipped immediately and other items require a longer lead time (e.g. 3-4 weeks). Ask an associate about your estimated lead time.

Sales Tax

One of the best things about buying through kidsBedroomGallery.com is that we do not have to charge sales tax; with one notable exception: orders shipping to destinations in the State of New Jersey will be subject to a 6.625% sales tax. However, KidsBedroomGallery.com is not responsible for individual states’ sales tax reporting laws pertaining to online purchases, so we encourage you to check your State’s regulations before you shop.

How to request the status of an order: Click here

All order statuses must be submitted thru our order staus link on the bottom right of each page, on the customer service page as well as the contact us page. Please click the link and that will bring you to a order status page in which you will submit an order status request. You must provide your order confirmation number and a reply email address. We will then contact the manufacturer and freight carriers to get an update on your furniture order and respond to your request usually within 24 hours!

Scheduling of Your Delivery

Once your furniture has arrived at our distribution center and your balance satisfied, you will be contacted by our dispatcher within 24-48 hours to have your delivery scheduled for a week day appointment with a (4) hour delivery window. Deliveries must be scheduled within 14 days of being notified or you may be subjected to storage fees, we will hold furniture for a predetermined amount of time as long as you communicate with our office in advance. There will be a $5.00 per piece per day storage fee assessed on merchandise that has not been scheduled after the initial 14 days has elapsed.

On the day of delivery

Deliveries may be postponed due to bad weather conditions, a redelivery appointment will be set immediately. If a scheduled delivery is attempted and/or confirmation calls are not answered,additional fees will be imposed. Deliveries delayed by ferries,doormen,freight elevators,military checkpoints will be subject to additional charges. All pets must be restrained upon our delivery crew arriving on your premises. Delivery personnel are not permitted to remove their shoes for safety & insurance purposes. Our crew does not rearrange your older bedroom furniture, it is your responsibility to make room for your new furniture.

What if there is damage on delivery

While receiving your furniture delivery, you happen to discover your furniture has damage or a manufacturer's defect, do not refuse to accept delivery of the order, call our customer service as soon as the damage is noticed at (732)845-8246 and note your delivery receipt of the damage. We reserve the right to repair the damage or defective piece to a factory acceptable condition or if it is deemed necessary by a factory representative, replace the entire piece. We stand behind our products and maintain great relationships with the manufacturers who produce them. Refusing to accept a delivery is not permissable and will fall under our return policy, in which fees associated with the inbound freight and home delivery costs will be incurred by you.

How to change an order

If you need to change an item on an order or change the delivery address, please call us immediately at (732) 845-8246. We cannot change items once an order has been sent to the factory, therefore, If we are unable to change the order, you may need to return that item.

Can I return my order

We are proud to offer one of the best return policies in the business. You may return your online purchase only for any reason within 30 days of receipt for an exchange, credit or a refund of the full purchase price excluding our inbound freight and delivery costs.

Can I cancel my order

Online and/or phone orders are non-cancellable, orders can only be amended with 24 hours of receiving your order confirmation.

Free delivery costs

Some of our products are offered with free delivery or free delivery & assembly, so please be aware that if you return these products our actual inbound freight charges from the factories & outbound home delivery or delivery & set up costs will still be deducted from your return refund.

There are no cancellations allowed once you have been sent an online or phone order confirmation. Cancellations and refunds will only be given if the promised by delivery date is not met,in accordance with N.J. state law.

Return autorizations:

To use our Standard Return Policy, please call KidsBedroomGallery.com at (732)845-8246 and provide your original sales order number, what product(s) you are returning, and your name. We will give you an RMA number and a return address.

Return the product at your own expence, using our preferred shipping method to the address you are provided. This may be to a distribution center and/or a manufacturers warehouse. Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any damage issues during transit.

All returned products must be in a "factory new" condition and must be in the original cartons with original packing materials. Unfortunately, we cannot take returns of products that have already been assembled, special ordered specifically for you or happened to have been damaged by the consumer. Additionally, mattresses and bedding products cannot be returned, as per N.J. State law.

Use of this website

PLEASE READ THESE TERMS OF USE AND DISCLAIMERS CAREFULLY BEFORE USING THIS WEB SITE

By using this Site, you agree to these terms of use. If you do not agree to these terms, you may not use this Site or place orders. lids Bedroom Gallery reserves the right, at any time, to modify, alter, or update these terms of use. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates.

This Web site is operated by Bedroom Galleries L.L.C. from its offices in Howell,N.J., USA. The law of the State Of New Jersey shall govern these terms and conditions, without reference to its choice of law rules. KidsBedroomGallery.com makes no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

Contact - Kids Bedroom Gallery - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at office@kidsbedroomgallery.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at office@kidsbedroomgallery.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at office@kidsbedroomgallery.com.

Contact - Kids Bedroom Gallery - Checkout