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Last Updated: 1/1/2026

US Customers

The standard shipping charges will be automatically calculated at the check-out page before customers submit the order and payment. Customers may obtain a shipping quote at the shopping cart page by inputting the destination zip code. Please disregard the website shipping quote if your order contains furniture items. Our customer service representative will contact you after obtaining the actual shipping cost from the freight company based on the weight and dimension of your order. We encourage customers to contact us for a shipping quote before any furniture orders are placed.

The normal in-house processing time is 3-5 business days, plus UPS Ground or USPS delivery which takes 2-7 business days depends on the shipping destination within the continental 48 states. Orders to Alaska and Hawaii will arrive within 2-3 weeks. Peak season (May - September) order processing and delivery time may take upto 3 weeks. Due to UPS shipping restriction, we can only use USPS Priority Mail for any order shipped to APO/FPO/AEO addresses. Please double check your shipping address before you submit the order. Customers will be responsible for a $15 address correction surcharge by the shipping carrier once we ship out your order.

Customer requesting signature proof needs to notify our customer service within 24 hours after the order is placed and be responsible for extra $6 per carton charged by UPS. We will bill you separately upon shipping your order if a signature proof is requested. Customer must ensure an adult from your school or family is available to receive the order at the time of delivery. Otherwise, UPS will not release the package and customer will be responsible for extra redelivery charges from UPS. (Please be advised: If no signature proof is requested, UPS will leave the package outside of your front door when no one is available to accept the package at the time of delivery. In such case, we will not be responsible for any lost or stolen package when a customer is not choosing signature proof nor being available to receive the package.)

If you are a U.S. customer who needs expedited shipping services, please contact us immediately after you place the order. The cost for the expedited service may varies depending on the service you request. Expedited service may not be available for certain locations and out of stock items. Expedited service is not available for any furniture items.

Free shipping code only applies to orders shipped to US Continental 48 States with UPS Ground or LTL Freight. Free shipping code does not apply to other territories, nor for international or expedited shipping services.

Note: Christmas Season shopping cut-off date is December, 15th. Orders placed before Dec. 15th will arrive before Christmas, anything after Dec. 15th will not be delivered until after the Holidays!

International Customers

If you are an international customer with shipping address outside of the United States, your order will be shipped via USP Worldwide Saver, USPS International Priority, or FedEx International Economy without creating customs clearance problems in your country.

International shipping quote will be calculated at the check-out page before you submit your order and payment. Customers may also obtain a shipping quote at the shopping cart page by inputting the destination zip code and country after adding items to the shopping cart. International shipping quote from our website is for customer's reference only. International customers will be responsible for the actual shipping fee, handling fee, and broker fee charged by shipping carrier, as well as customs duties charged by your local Customs House. Please consult your local Custom House or broker firm to see if "Montessori Educational Materials" are "Duty-Free" items in your country. If so, please obtain a Duty Refund Form from your local Customs House.

The standard shipping for international order takes 10-14 business days for the delivery after in-house order processing. Please double check your shipping address before you submit the order, as customers will be responsible for a $15 address correction surcharge by the shipping carrier once we ship out your order.

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Effective: 1/1/2026

At Montessori Outlet, we inspect every product we ship in order to ensure our customers' satisfaction. Because we are very confident on the quality of our premium quality materials, we are pleased to offer returns and exchanges defined by the following two categories within 30 days from the delivery date. Due to the extreme discounts we offer, all sales become final after 30 days from the delivery date, and we do not accept any returns or exchanges at that time. All returns and exchanges must be in original packages. Each item will be carefully inspected upon receipt at our warehouse before decisions are made.

Category A: Manufacturer Defects & Shipping Damages

If a customer receives damaged, defective, missing, or incorrectly shipped items from Montessori Outlet, please give us a call within 30 days of the delivery date and our customer service representative will arrange replacements for you. Montessori Outlet will pay for the shipping of the replacement items. There will be no restocking fee if damaged or defective items are returned. Initial shipping charges will not be refunded. You may be asked to provide photos on damage / defective items to help us file the recovery claim with your order's shipping carrier.

Category B: Personal Preferences

*Books are not returnable.

If items (except furniture) are returned or exchanged because of customers' personal preferences, a 15% restocking fee will be applied. Customers are responsible for the shipping costs of any returns and exchanges due to their personal preferences. Initial shipping charges will not be refunded. Please contact our customer service representative before you return or exchange any materials under this category.

We might waive the 15% restocking fee if the returned goods are in original packages and in brand new resalable conditions.

Based on furniture manufacturers' return & exchange policy, a 20% restocking fee will be assessed by MO on behalf of the manufacturer(s) if the returning product has damaged packaging but in resalable condition. We are asked to reject any return/exchange request if any furniture item is assembled or damaged due to improper assembly. Customer will be responsible for all shipping fees on any furniture return/exchange request.

* Sample Definition of Personal Preferences:

I just want to have a look at the materials.

I found another company offering cheaper prices.

I don't like the (???) comparing to other companies.

I bought too many.

etc..

RMA Number

An RMA# will be issued to you at the time of your return/exchange request. The RMA# must be marked on any returning carton box. Returns will not be accepted without a visible RMA# on the outside of the carton box. All return/exchange items must be shipped back to Montessori Outlet within 10 days from the date of the RMA# being issued. Please DO NOT write RMA# on each individual product package.

Please contact our customer service representative to obtain your RMA# before returning any materials to our company.

Attention (1): Due to possible shipping damages, all returning items must be packaged in a brown carton box. We will reject any return/exchange shipment if items are shipped to us without their original cardboard box being placed in a brown carton box.

Attention (2): All merchandises returned due to personal preference cannot have any missing parts, damages, or written marks on either products or cardboard boxes. We will only accept returns or exchanges due to personal preferences when the merchandises are in brand new resalable condition upon our inspection.

Attention (3): If furniture items need to be returned or exchanged, please be sure to contact us at (888) 668-8538, weekdays 8am to 4:30pm PST, or email us at info@montessorioutlet.com, before sending it back. We will make all the arrangements to ensure your request has been smoothly taken care of.

Attention (4): All clearance item sales are final. No returns or exchanges will be accepted. However, replacements will be provided if clearance items are damaged during shipping (or we will refund you if clearance items are sold out).

Attention (5): We will refuse any return/exchange requests if one of the following excuses are presented: a) I've been on vacation since I placed the order. I didn't check the order until I returned from my vacation, which has passed 30 days from the delivery date; (Courtesy Suggestion: Please make sure to place the order and check the quality before you take a vacation, or having your colleagues to check it for you. You may also place the order after you come back from the vacation.) b) I was so busy and forgot checking the package, which is now more than 30 days after the delivery;

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