Louise Black Marble Dining Table

At Elite Ambient Interiors, we use trusted third-party couriers and specialist delivery partners to fulfil all orders.

Free Delivery Across the UK

We are pleased to offer FREE delivery on all orders throughout the United Kingdom.

Estimated Delivery Times

•Dining Tables & Chairs: 1–10 working days

•Coffee Tables, Console Tables & Side Tables: 1–10 working days

•Dining Chairs & Bar Stools: 1–10 working days

•Sofas: 1–10 working days

•Beds: 1–10 working days

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email or SMS. You can use this to monitor your delivery status and view the estimated arrival time.

Our trusted delivery partners include DPD and FedEx.

Need Help?

Our customer support team is here to assist you.

📞 Call Us: 0203 488 5776

If you have any questions regarding your order or delivery, please don’t hesitate to get in touch. We’re always happy to help.

Delivery Notice – Important Information

At Elite Ambient Interiors, we strive to ensure that all items are delivered inside the customer’s home whenever possible. However, we would like to clarify the following important points regarding delivery and handling:

“Handle with Care” Service:

All items will be delivered to the customer’s chosen room with care. However, drivers will not assist with moving or rearranging existing furniture. It is the customer’s responsibility to ensure clear and safe access to the desired room prior to delivery.

Access Requirements:

Please ensure that the delivery pathway (hallways, doorways, staircases, etc.) is clear and accessible. If the delivery team is unable to safely access the desired location, the item will be left at the nearest accessible point.

Customer Handling Option:

Should you prefer, you may instruct the delivery driver to leave the item outside your property, allowing you to bring it inside yourself. Please ensure you have adequate assistance for this.

We’re happy to assist with any questions or special delivery requests.

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Effective Date: July 2026

At Elite Ambient Interiors, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may be eligible to return it in accordance with the policy below.

1. 30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

•Be unused and unassembled.

•Be in its original condition.

•Be returned in its original packaging.

•Include all accessories, fittings, manuals, and any items supplied with the product.

•Be accompanied by proof of purchase, such as your order confirmation or receipt.

2. How to Request a Return

To request a return, please contact our Customer Support team within 30 days of receiving your order.

Email: info@eliteambientinteriors.co.uk

Telephone: 0203 488 5776

Please provide:

•Your order number.

•Product name.

•Reason for the return.

•Photographs of the item and packaging (where applicable).

Once your request has been reviewed and approved, we will provide you with return instructions.

Please do not return any goods without prior authorisation, as this may delay the processing of your return.

3. Product Inspection Before Assembly

Please inspect your furniture carefully upon delivery and before beginning assembly.

If you believe your item is damaged, faulty, or incorrect, do not assemble it. Keep all original packaging and contact us immediately.

Furniture that has been assembled may not be eligible for return if it cannot reasonably be restored to its original condition, unless the item is incorrect or not as described.

4. Exchanges

We are happy to offer exchanges, subject to product availability.

If you wish to exchange your purchase for a different colour, size, model, or another product, please contact our Customer Support team.

Where the replacement item is of a higher value, the price difference must be paid before dispatch. If the replacement item is of a lower value, any applicable refund will be processed using the original payment method.

5. Refunds

Once your returned item has been received and inspected, we will notify you refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow up to 10-14 days from the date we receive the returned goods for your refund to be processed. Processing times may vary depending on your payment provider.

6. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please notify us as soon as reasonably possible.

Where appropriate, we may request photographs to help assess the issue.

If the item is confirmed to be faulty, damaged in transit, or incorrectly supplied, we will arrange an appropriate remedy in accordance with your statutory rights, which may include a replacement, repair.

7. Return Shipping Costs

If you are returning an item because you have changed your mind, or Do not want Replacement you are responsible for the cost of returning the goods.

8. Non-Returnable Items

The following items cannot normally be returned unless they are faulty or not as described:

•Made-to-order or bespoke products.

•Products personalised to your specifications.

•Assembled Products.

9. Your Statutory Rights

This Return Policy operates alongside your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and all other applicable UK consumer protection legislation.

Nothing in this policy limits or excludes your statutory rights.

Refund Policy

Effective Date: July 2026

Elite Ambient Interiors is committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, we will assess your refund request fairly and in accordance with your statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015.

1. Eligibility for a Refund

You may be entitled to a refund where:

•The item is faulty, damaged, defective, or not of satisfactory quality.

•The item is incorrect or does not match the description provided at the time of purchase.

•The item arrives damaged during delivery.

•Your return has been approved following inspection.

•You exercise your legal right to cancel an eligible online order within the applicable cancellation period under the Consumer Contracts Regulations 2013.

2. Reporting a Problem

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible and provide:

•Your order number.

•Clear photographs of the product.

•Photographs of the external and internal packaging.

•Images clearly showing the damage, defect, or issue.

To help us resolve your claim efficiently, please do not assemble or use the product if you believe it is damaged or incorrect. Retain all original packaging until your claim has been fully resolved.

3. Refund Process

Once we receive your returned item (where applicable), it will be inspected to verify the reported issue.

We will notify you of the outcome of your claim as soon as reasonably possible.

Where a refund is approved:

•The refund will be issued using your original payment method.

•Refunds are normally processed within 10–14 business days after approval.

•Your bank or payment provider may require additional time before the funds appear in your account.

Depending on the circumstances, we may instead offer:

•A repair.

•A replacement.

•An exchange.

•A full or partial refund.

The appropriate remedy will be determined in accordance with your legal rights and the nature of the issue.

4. Return Shipping

Where a return is required because the product is faulty, damaged, incorrect, or not as described, we offer Replacement or we will advise you of the appropriate return procedure. Where required by law, reasonable return costs will be covered by customer .

5. When Refunds May Be Refused

A refund may be refused where permitted by law, including where:

•The item has been damaged due to misuse, neglect, improper assembly, accidental damage, or failure to follow care or installation instructions.

•The product has been altered or modified after delivery.

•The item has been returned without its essential components or in a condition that prevents inspection, unless this resulted from examining the goods as reasonably permitted by law.

•Insufficient evidence is provided to support a claim for damage or defect where reasonably requested.

•The claim falls outside your statutory rights or any applicable returns policy.

This does not affect your statutory consumer rights.

6. Your Consumer Rights

Nothing in this Refund Policy excludes or limits your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection legislation.

Where your legal rights provide greater protection than this policy, your statutory rights will prevail.

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