Loretta Thick Chain Necklace

Haute City ships from Miami, Florida. All domestic orders and shipments will be processed and shipped via UPS Ground within 3 business days, pending payment authorization and verification. All international orders will be shipped via UPS Worldwide Expedited within 3 business days, pending payment authorization and verification.

Packages are dropped off daily (Mon-Fri) by 4pm EST.

USA SHIPPING Orders will be processed within 3-5 business days upon purchase date. Orders placed are processed Monday-Friday only (excluding major holidays). Delivery times are provided as a guideline only, and do not take into account possible delays caused by payment authorization and/or stock availability. Orders will be shipped via UPS Ground.

Orders may ship immediately if the item(s) are in stock. Some of our pieces are made to order - please allow 2 to 5 weeks for these items to ship. Made to order items are noted in product description.

Shipping times may be delayed during high volume periods such as online sales, restocks or during the holidays. Customers will be notified if shipments are to be delayed longer than 5 business days.

USA SHIPPING METHODS AND COSTS Domestic US orders will be shipped via UPS Ground. Haute City is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

DTLA PICK UP We are unable to offer pickups at this time.

INTERNATIONAL SHIPPING International orders are shipped via UPS Worldwide Expedited. UPS typically takes 3-5 business days to arrive. International shipping costs vary by shipping location. TAXES & DUTIES Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from Haute City, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Haute City.

LOST PACKAGES Haute City is not responsible for lost and/or stolen packages. Once your item has been shipped you will receive a confirmation email with tracking info. Allow 1 day for tracking info to update. (please see note due to Covid-19, deliveries may be delayed.)

In the unfortunate event that your package goes missing, please contact your local post office immediately for record of non-delivered package(s). We will do our best to assist in tracking down its location. However, we are not responsible for lost packages showing confirmed delivery to the proper address.

Contact - Haute City - Checkout

Jewelry Returns We do not accept returns or exchanges after 15 days from receipt of merchandise. If 15 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. PLEASE NOTE WE DO NOT REFUND SHIPPING FEES.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To prepare your return shipment, please include order confirmation received with your order and ship to:

HAUTE CITY709 SW 13TH AVE, # 4Fort Lauderdale, FL 33312

Houseware + Home Goods Returns We do not accept returns on any houseware products.

Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 business days.

Gift Cards are non-refundable.

PLEASE NOTE: DUE TO OUR MADE-TO-ORDER PROCESS, WE CHARGE A 10% RESTOCKING FEE ON ALL ITEMS RETURNED. Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thehautecity.com. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange, please send us an email at hello@thehautecity.com Shipping To return your product, please mail to:

709 SW 13th Ave. #4, Fort Lauderdale FL 33312, United States

WE DO NOT REFUND SHIPPING FEES.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Haute City - Checkout