Loop Lounge Chair

Shipping Shipping We utilize a variety of shipping methods to safely deliver our various products. Some products specifically require that we send them either common carrier or specialty carrier depending on the packaging or unique requirements of the product. Most orders ship out on wooden pallets for added protection against shipping damage, customer is responsible for disposal of the pallet, other packaging, and any damaged items. Outside of the lower 48 US States, shipping may not always be possible or may need to be arranged by the customer. However please call us, we will do our best to assist in making arrangements. Additional shipping fees may be incurred for delivery to isolated areas. Orders shipped with freight carriers are most often delivered in large trucks that may not have the ability to access all residential streets, particularly in rural areas or islands where roads may provide limited accessibility. Though this is very rare, in this case additional charges may apply to complete delivery, or the customer would have the option to pick up their order from the shipping company's terminal closest to the delivery location. Delivery Estimates Delivery Estimates vary from product to product and should be taken as merely estimates. You may reach out to customer service at any time for updates on your order. Furthermore, please be advised that we always strive to ship…

Refund policy Satisfaction Guarantee In the unlikely event that you are not completely satisfied with your purchase, you are welcome to return the product within 15 days from delivery for a full refund of the product price. Just ship your order back to the manufacturer’s stocking location or if manufacturer returns are not accepted, to another address specified by our staff when requesting your return. The refund will be processed once the return has arrived and been inspected. Non product associated fees or costs such as design services, premium delivery or assembly charges such as “White Glove Delivery”, storage fees, and specialty equipment such as crane fees are not refundable once the service has been rendered. Please note the following stipulations regarding any return so you can be fully refunded: Return shipments must be insured for the full retail value of the product . In the event of damage or missing items in return shipping, insurance on the shipment is the customer’s only method of reimbursement for the return. In order to ensure a full refund, the product must be returned unused, in new condition, with the original packaging materials intact. Many times the delivery companies will try to take the packing material from your premises, if you want the ability to return the item for any reason you must keep the packaging materials and/or ask them to leave them. All r…