Lockly Vision™ Smart Lock

We are a proudly Australian owned and managed Electronic door locks company.

Your smart locks are shipped from our Melbourne based warehouse.

Any order placed by you on Smart Lock Warehouse for goods and services using this Website is subject to acceptance by the Au Smart locks in accordance with the Terms and Conditions.

Acknowledgement of receipt of an order placed by you on the Company for goods and services using this Website does not constitute acceptance by the Company.

The Company reserves the right to accept or reject an order placed by you on the Company for goods and services using this Website including for the unavailability of ordered goods or services, an error in the price, an error in the description of the goods or services or an error in your order.

The Company will advise you if it is not able to accept any order placed by you on the Company once the Company has considered any such order.

You may not cancel or defer an order placed by you using this Website without the prior written consent of the Company, and you should therefore very carefully review any order for goods and services proposed to be placed by you using this Website before it is placed.

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At Smart Lock Warehouse, we want our policies to be clear and fair. Please read the following carefully before purchasing.

Change of Mind Returns

Smart Lock Warehouse is not obliged to accept returns for change of mind. However, where a change-of-mind return is approved at our sole discretion, the following conditions apply.

1. Return Request Period

Any request for a change-of-mind return must be submitted in writing within 14 days of completed delivery or collection.

Requests made outside this period may not be accepted.

2. Return Approval Required

All returns must be approved by Smart Lock Warehouse in writing before being sent back.

Unauthorised returns may be refused and returned to the sender at the sender’s expense.

3. Condition of Returned Goods

To be eligible for a change-of-mind return, the product must be:

unused

uninstalled

unpowered

unpaired or unconnected to any mobile app, gateway, or smart home system

unprogrammed and not configured in any way

free from registered fingerprints, PIN codes, RFID cards, digital keys, or any other access credentials

not test-fitted, mounted, or installed on a door

in original, saleable condition

returned with all original packaging, accessories, screws, and components

free from damage, markings, labels, writing, or alterations to the retail packaging

Any product that has been installed, powered on, activated, paired, programmed, test-fitted, or had user credentials added will not be accepted for change-of-mind return.

4. Fees and Charges

If a change-of-mind return is approved, the following may apply:

20% restocking fee based on the product value

deduction of the original outbound shipping cost

$30 freight recovery fee where free shipping was provided

return shipping costs remain the responsibility of the customer

5. Refund Processing

Approved refunds will be processed within 14 business days after the returned goods have been received and inspected.

Refunds will only be made to the original payment method unless otherwise agreed in writing.

Faulty, Damaged or Incorrectly Supplied Goods

If a product is faulty, damaged, incorrectly supplied, or otherwise not of acceptable quality, it may be eligible for repair, replacement, or refund in accordance with the manufacturer’s warranty and the Australian Consumer Law.

These matters are not treated as change-of-mind returns and will be assessed separately.

Returns Under Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

If you believe your product has a fault or major failure, please contact us so we can assess the issue and advise the next steps.

Returns Address

Smart Lock Warehouse

105 Greens Road

Dandenong South VIC 3175

Australia

Returns will not be accepted without prior written approval.

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