Little Frog

Order Processing:All orders are processed within

2 –5 business days (excluding weekends and public holidays).

Shipping Time:

Domestic shipping typically takes 4–7 business days, depending on your location and carrier.

International shipping generally takes 10–20 business days, depending on destination, customs clearance and local postal service.

Shipping Rates:Shipping costs are calculated at checkout based on your shipping address, package size, and weight.

Order Tracking & Notification:Once your order has shipped, you will receive a confirmation email including a tracking number so you can monitor the delivery status.

Customs, Duties & Taxes:For international orders, any customs duties, import taxes or fees are the responsibility of the buyer. We have no control over these additional charges.

Lost or Damaged Items:If your item is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with you to investigate and arrange a resolution — replacement or refund as appropriate.

Delay Disclaimer:Estimated delivery times are guidelines only. Delivery may be delayed due to carrier issues, customs processes, weather or other factors beyond our control.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at lannyhreinaldulke@gmail.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at lannyhreinaldulke@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at lannyhreinaldulke@gmail.com.

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