Lite Wet Bag

The best return policy for cloth diapers:

Love 'em or Exchange 'em!

Easy, 90-day returns for everything else!

Go ahead, give cloth diapers a try!

Or, maybe there's a new cover or diaper system you've been wanting to try!

Now you can return any cloth diaper within 30 days for a FULL STORE CREDIT!

All New and Unused Items: Can be returned up to 90 days after the ship date, OR up to 90 days after the birth of your baby, whichever is longer! You decide between refund in the original form of payment or store credit.

New items must be in resalable condition: unused, unwashed, original condition with all tags and packaging intact. We cannot accept items that have pet hair or odor, smoke, dirt, lipstick, perfume, etc.

Please include a copy of your receipt and original packaging.

We reserve the right to accept or refuse returns after 90 days. Any returns accepted after 90 days will be issued in the form of a store credit and may be charged a 10% restocking fee.

We do not refund shipping charges.

All Used Cloth Diapers, that are Stain-Free:

Can be returned up to 30 days after ship date for FULL STORE CREDIT!

Applies to all Cloth Diapers, Diaper Covers, Inserts and Doublers, and Training Pants.

Does NOT apply to disposable and/or non-reusable products such as disposable inserts or flushable liners.

Please include a copy of your receipt.

Return package must be postmarked within 30 days of the date we shipped your package to you.

Any diapers with stains will be returned to sender and our return shipping fees will be billed.

We do not refund shipping charges.

Returns are processed within 3 business days of receipt. You will receive an e-mail once your return has been processed.

Our shipping address:

Jillian's Drawers

171 East State Street

On The Commons

Ithaca, NY 14850

If you receive the wrong item due to an error on our part, we promise to correct it as quickly as possible at our expense!

Return FAQs

Q. How do I make a request for a refund or exchange?

A. With every order we include an invoice with directions at the bottom of the invoice for returning items. Just include a copy of the original receipt with your return.

Q. When will my credit card be refunded?

A. We process all returns within 3 business days after receipt. You will receive an e-mail when your return has been processed. Refunds to your PayPal account are immediate. Refunds to your credit card can take an additional 3 - 5 business days to be reflected on your account, depending on your bank.

Q. What if my order arrives damaged?

A. If any part of your order arrives damaged, please contact us. We are happy to see what we can do to help. If shipping insurance was selected at checkout, we will immediately mail you a replacement product. If no insurance was selected, we may first work with UPS or USPS before sending a replacement product.

Q. I want to change or cancel my order; is that possible?

A. Our shipping is extremely fast, so we may not always be able to change or cancel your order after it has been placed. We always try our hardest to accommodate changes and cancellations, so please contact us! Please call us and also use the contact us form here and select "Order Question" as the Nature of Inquiry. If your credit card has already been charged, then there is a 5% fee deducted from your refund (this is to cover credit card fees we incur).

Non-returnable items:

Gift cards

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@jilliansdrawers.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@jilliansdrawers.com and send your item to: 171 East State Street Ithaca New York US 14850.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 171 East State Street Ithaca New York US 14850

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Jillian's Drawers - Checkout