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Order Processing

All orders placed on mushie.com are processed and fulfilled by our warehouse team within 1-3 business days. Please note that business days do not include weekends or holidays. Once your order has been fully processed, it will be shipped out, and delivery will occur within the time frame associated with the shipping method selected during checkout. Shipping costs are non-refundable.

Shipping Times

After your order is shipped, transit times within the continental US can vary between 1-10 business days depending on the shipping speed chosen at checkout. Below are the current shipping timeframes we offer for the continental US:

Standard Shipping (7-10 business days)Expedited Shipping (3-5 business days)Priority Shipping (1-3 business days)

Shipments to Canada may take up to 14 business days for delivery. Carrier transit times from the US to Canada can increase during the holiday season.

If you require further assistance regarding your shipment, please contact our support team at support@mushie.com .

Free Shipping

We offer free standard shipping on orders over $75 within the contiguous United States. This offer does not apply to orders shipping to Hawaii, Alaska, the Virgin Islands, Puerto Rico, or Canada. Please ensure that the total cost of your order is over $75 after any discount codes are applied to qualify for free shipping.

Updating Shipping and Billing Information

Shipping Address

It is important to review your shipping details before finalizing your purchase. If you need to update your shipping address, please contact our support team at support@mushie.com with your order number and the corrected address within 24 hours of placing your order. We will do our best to accommodate your request. However, once your order is fully processed and a tracking number is provided, your order can no longer be canceled or modified.

Billing Address

We are unable to update billing addresses after an order is placed. However, as long as your shipping address is correct, your order will be processed without any issues. Please check your order confirmation to ensure all details are correct.

Order Cancellation

If you need to cancel your order, please email us at support@mushie.com within 24 hours of placing your order. Be sure to include “Cancel Order” and your order number in the subject line. We will do our best to accommodate your request. Please note that once your order is fully processed and a tracking number is provided, we will not be able to cancel your order.

Shipping to Special Addresses

Mail Forwarding Services

We do ship to Mail Forwarding Service addresses. However, once the order is marked as delivered by the carrier, we are no longer responsible for the items after they have reached the shipping address on file. Orders or items shipped to Mail Forwarding Service addresses are not eligible for replacements of any kind.

P.O. Boxes

We are happy to ship to P.O. boxes. Please note that shipping to a P.O. box may result in delayed delivery times as determined by the carrier.

Amazon Orders

Please note that mushie.com does not handle the picking, packing, or shipping of orders placed on Amazon. For any questions or concerns regarding your Amazon order, we recommend reaching out to Amazon Customer Service for further assistance.

Gifting

Gift Cards

We offer digital gift cards that can be used on mushie.com only. During checkout, you will have the option to enter the recipient’s email address for direct delivery of the gift card. If you prefer, you can enter your own email address and forward the gift card to the recipient at a later time.

Gift Messages and Receipts

If you would like to add a message to an order being sent as a gift, please reach out to our support team at support@mushie.com with your order number and message. We are more than happy to add this message to your purchase and have it sent with a gift receipt!

Contact - Mushie - Checkout

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@mushieco.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Contact - Mushie - Checkout