light therapy panel

Nature Escape HQ Shipping Policy for The United States.

Shipping Scope:

We proudly offer shipping within the United States . Unfortunately, we are unable to process or deliver orders to addresses beyond our coverage area.

Order Processing:

Processing Time: 1 to 2 business days (Monday through Saturday), excluding weekends and public holidays observed at our dispatch location.

Order Cut-Off Time: 2 PM (GMT-08:00) Pacific Standard Time (Los Angeles)Note: Orders placed after this time will be processed on the following business day.

All products go through a preparation or made-to-order process prior to shipping to ensure quality and accuracy.

Shipping Methods & Charges:

We currently offer the following shipping option for customers in the United States :

Order Total

Shipping Type

Transit Time

Shipping Fee

$0.01 – $49.99

Standard

3 to 5 business days

$7.99

$50 – $99.99

Standard

3 to 5 business days

$14.99

$100 – $499.99

Standard

3 to 5 business days

$19.99

$500 and up

Standard

3 to 5 business days

Free

Tracking Information:

All orders include tracking. Once shipped, you’ll receive an email with your tracking number and a link to follow your delivery.

Delivery Issues:

Ensure your shipping address is accurate at checkout. If your order is delayed or marked as delivered but not received, check your tracking link or contact the courier. Still need help? Feel free to reach out to us - we’re here to assist.

Contact Information:

Phone: +1 213-277-3055 Email: support@natureescapehq.com Address: 11278 Los Alamitos Blvd Unit #873, Los Alamitos, CA 90720, United States

Support Hours:

Monday to Friday: 09:00 AM to 5:00 PMSaturday: 10:00 AM to 2:00 PM

Contact - Nature Escape HQ - Checkout

Thank you for choosing Nature Escape HQ. At Nature Escape HQ, we take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

30-Day Return Policy:

We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

How to Initiate a Return:

Contact Us: Before returning any items, please contact our return team at support@natureescapehq.com to initiate the return process.

Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.

Package the Item: Pack the item securely in its original packaging, including any accessories you have provided.

Include RA Number: Clearly write the provided RA number on the outside of the package.

Return Shipping: Customers are responsible for the costs of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.

Non-Refundable Items:

•Opened or used products

•Gift

Damaged or defective items:

If you receive a damaged or defective item, please contact us immediately at support@natureescapehq.com with details and photos of the issue. We will work to resolve the problem promptly.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Information:

Phone: +1 213-277-3055 Email: support@natureescapehq.com Address: 11278 Los Alamitos Blvd Unit #873, Los Alamitos, CA 90720, United States

Support Hours:

Monday to Friday: 09:00 AM to 5:00 PMSaturday: 10:00 AM to 2:00 PM

Contact - Nature Escape HQ - Checkout