Light Gray Console Table

Shipping is Free if stated on the individual on-line item (non-expedited shipping) unless otherwise stated on a particular product page. (All shipping costs for any order placed from the physical store location or by telephone is the customer's responsibility.)

All on-line ordered shipments will be sent using a tracked method. Once our shipping company provides us with the tracking number, we will, in turn, send you the tracking number via email. Below is the estimated delivery time to your country/region.

Estimated delivery time:

USA ~ 7 to 20 working days.

Important note: Please note that all the mentioned delivery timeframes are based on normal conditions. Occasionally, we face high volumes of international shipping, especially during holidays. Also, please be aware that customs in some countries may require more time for clearing and scanning incoming parcels, explaining the difference in the estimated delivery time mentioned above.

Express delivery via DHL, FedEx, Aramex, UPS, or a similar company (6–13 days):

For inquiries regarding upgrading your order to express delivery, please send us an email at info@htgtfurniture.com right after placing your order, and we will respond with the price and an online payment invoice.

Order processing times:

Please note that the order processing time needs to be added to the delivery time to get the total time needed for you to receive the order after placing it. Order processing time is 3 to 5 business days and is used for quality checking, packaging, printing transport labels, and handing it over to our shipping company for dispatch.

Order cancellations:

We won't be able to cancel orders once they begin processing. Typically, if you don't send us an email within 5 hours of placing the order, there's a high chance we won't be able to cancel it. However, write to us at info@htgtfurniture.com as soon as possible if you want to cancel your order.

Undeliverable orders:

We strive to ensure timely and secure delivery of your orders. However, please be aware of the following:

• Responsibility for Delivered Packages: Once a package has been marked as “delivered” by the postal or courier service, responsibility for its security transfers to the recipient. We are not liable for packages that are stolen or lost after delivery. We recommend choosing a secure location for delivery or utilizing services that require a signature upon delivery.

• Incorrect Information Provided at Order Placement: We are not responsible for shipments that have been rejected, left unclaimed at the local post office, or cannot be delivered due to incorrect name or address information provided when placing the order. In such cases, we reserve the right to charge a restocking and reshipping fee of 30–50% of the item’s cost. Therefore, please double-check your address when placing an order.

Separate shipments:

If any items are missing in the received package, don't worry! Occasionally, we send orders in multiple/separate packages due to weight limitations and to expedite delivery once the product is in our warehouse. Just email us at info@htgtfurniture.com , and we'll take care of it right away. :)

Order tracking:

Once your order is shipped, and our database is updated with your online tracking number, we will send you an email with online tracking information that you can use to track your shipment. If 6 business days have passed, and you still haven't received this email from us, simply write to us at info@htgtfurniture.com , and we'll check it for you immediately.

DAMAGES

If you receive an item that is either damaged or the wrong item ordered, we want to correct it as quickly as possible. Here is what we need you to do for this to happen.

Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should you receive your item with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible. Please inspect your package and item immediately upon delivery. If the freight company is still there, have them mark damaged on their paperwork/documentation.

If your item is wrong or damaged, please email us claims@htgtfurniture.com within within 48 hours of receipt, so that we may file a claim and include your delivery documents, damage description with detailed photos of damaged item, including clear photos of packaging and of all labels. Please leave a telephone # where we can reach you. We will contact you as soon as possible regarding your replacement or refund. Our team will work hard to have a replacement issued and shipped as soon as possible.

If you refuse your delivery, the piece will be eventually be returned back to the origin shipping location. The condition of the piece will then be reviewed and evaluated. Please note, the claims process for refusing an undamaged shipment takes longer due to freight transit time and the inspection/evaluation process. In this case, please refer to the Refund and Return Policy .

Contact - Htgt Furniture - Checkout

ON-LINE RETURN & REFUND POLICY

DAMAGES

If you receive an item that is either damaged or the wrong item ordered, we want to correct it as quickly as possible. Here is what we need you to do for this to happen.

Please inspect your package and item immediately upon delivery. If the freight company is still there, have them mark damaged on their paperwork/documentation.

If your item is wrong or damaged, please email us claims@htgtfurniture.com within Three Days of package delivery, including damage description with detailed photos of damaged item, including clear photos of packaging and all labels attached. Please leave a telephone # where we can reach you. We will contact you as soon as possible regarding your replacement or refund.

RETURNS

You can make returns and exchanges on select accessory items purchased through our on-line store only. We do not accept returns or exchanges on furniture, artwork, rugs, custom orders, fabric yardage and clearance or sale items.

Returns on selected items may be permitted within 30 days from delivery date of product. In order to receive authorization to return or exchange an item, send your email request to us claims@htgtfurniture.com . Returns will be rejected without a Return Merchandise Authorization (RMA) issued by HTGT Furniture and included with the return package.

To be eligible for a return, a ny and all returned items must be in new, unused condition and in its original packaging. It is the responsibility of the buyer to properly package and ship the item(s) for return so they are received in new condition.

Returns sent in that arrive with postage due will be returned to sender. Please allow 3-5 business days, from the date of receipt of authorized return, to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email.

REFUNDS

Customers making returns are responsible for all shipping costs and handling fees. Refunds are made to the original method of payment, less shipping and handling. Handling fees on returns are 20%. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect.

If merchandise return is received back in damaged condition it will not be eligible for refund and item will be disposed. Please allow adequate processing time for your credit card company to process your credit.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item. FedEx or UPS are most commonly used for small shipments and provide tracking.

Returns will not be accepted without an authorized RMA issued from Htgt Furniture. In store refunds are not allowed.

Please allow 7-14 days of returns payment processing.

CANCELLATIONS

We accept cancelations within 24 hours of purchase if item has not shipped.

STORE LOCATION

This Return & Refund Policy is for on-line purchases only. Our store location does not accept returns and refunds.

Contact Information

T: (949) 515-9484Mail: info@htgtfurniture.com

Contact - Htgt Furniture - Checkout