LĒVO II+ Essentials Bundle

RATES

All orders ship with economy ground service unless otherwise specified. Shipping rates are shown on the checkout page .

If “Signature Required” is selected as an option at checkout, it is the responsibility of the purchaser to be available to accept and sign for the package at the address provided on the order.

We do not ship to P.O. boxes .

PROCESSING TIMES

Orders with in-stock items are typically processed within 1-3 business days. We do not process orders on holidays and Saturday or Sunday. Orders placed on the weekend or on a holiday will begin to process the next business day.

If we are experiencing a high volume of orders, shipments may be delayed and processing times will be longer.

SHIPPING CARRIER

To provide the quickest and most affordable service possible to our customers, we ship orders using United Parcel Service (UPS) and USPS (United States Postal Service). The carrier is selected based on the most economical option and cannot be changed upon request.

The “in-transit” times for orders are usually between 3-10 business days. Please note that service interruptions outside of our control can affect the in-transit timeframe and LĒVO is not responsible for delays.

MULTI-ITEM ORDERS Orders that include multiple items may ship in multiple boxes and have more than one tracking number associated with the shipment.

If all items included in your order are not received together at one time, please check for additional tracking numbers or contact LĒVO support for assistance.

DELIVERY GUARANTEES

LĒVO cannot guarantee processing, shipping, or arrival times for any order.

MISSING PACKAGES

LĒVO does not take responsibility for lost, stolen, or otherwise missing items that occur during shipment if the order has been marked as delivered by the shipping carrier.

Please make the proper arrangements to retrieve your order at the shipping address provided at the estimated time of delivery. If an order is missed and returned to sender, the customer is responsible for reshipment fees.

If Shipping Protection is purchased with your order the items included will be covered according to the terms of the agreement below.

ORDER CANCELLATIONS & MODIFICATIONS

If you want to update your order in any way please contact support@levooil.com with your order number as soon as possible, and we will assist with your order update to the best of our abilities.

If your order has already shipped, we will help you make the appropriate return(s) according to our regular return policy and applicable restocking fees.

INTERNATIONAL SHIPPING

We do not ship internationally at this time.

All taxes, duties and fees for items shipped outside of the United States are the sole responsibility of the customer.

Shopping in Canada? Visit our Canadian shop .

Shopping in Europe? Visit our Amazon EU Stores to purchase in France , Germany , Italy , and Spain .

LĒVO is currently unavailable to purchase in or ship to other countries outside of the ones listed here.

TERMS AND CONDITIONS FOR SHIPPING PROTECTION

Damaged Items : If your LĒVO order arrives damaged, we will provide a shipping label for a replacement or refund. Please report any damage within 48 hours of delivery and include photographic evidence of the damage and packaging.

Lost Items : If your order is lost in transit, we will replace the order. An order is considered lost if it has not been delivered within 10 days of the expected delivery date.

Stolen Items : If your order is stolen after delivery, please contact us immediately. We will provide a replacement upon receipt of a police report. Note that this coverage does not apply if the courier provides proof of delivery via photo.

Exclusions

Proof of Delivery via Photo : Orders delivered with proof of delivery via a photo from the courier do not qualify for a replacement or refund under any circumstances, unless the item is being returned in accordance with our Warranty and Return Policy.

Delayed Delivery : Delays in delivery due to weather or other uncontrollable factors are not covered under this protection.

Address Errors : Orders with incorrect addresses provided by the customer do not qualify for replacement or refund.

Refused Deliveries : Orders that are refused will not qualify for shipping reimbursement. If the items are to be shipped again, the customer is responsible for shipping costs.

Claims Process

Report: To file a claim, please contact our customer service team at support@levooil.com .

Documentation: Provide all required documentation, including photos of any damage, proof of incorrect items, and police reports for stolen items.

Resolution: Upon review and approval of your claim, arrangements will be made at LĒVO’s sole discretion to have your item replaced.

By purchasing shipping protection, you agree to the terms and conditions outlined above. If you have any questions or need further clarification, please contact our customer service team before placing your order.

Not happy with your LEVO purchase? We will gladly accept returns within 30 days of receiving your order. The full purchase price less shipping and after any restocking fees will be refunded to the original purchaser in the original form of payment.

To return your LEVOoil.com purchase:

•Use the LEVO Returns Manager to submit your return request.OR Contact LEVO Customer Support by emailing support@LEVOoil.com. Be prepared to provide your order number (feel free to forward us your order confirmation email) and your reason for return.

•We’ll record your request and send you a return shipping label if you are within the United States or Canada.

•Pack up your return item using the original box and all original packing materials. Include all items that came with your order; user manuals, accessories, spare parts, etc.

•After your returned item is received and processed at our return facility, the refund will be applied to the original purchaser in the original form of payment.

*30 day return window only applies to purchases on LEVOoil.com and LEVOoil.ca.

Purchases from authorized retailers outside of LEVOoil.com must refer to that retailer’s return policy.

Defective Merchandise Policy:

If your order should arrive defective out-of-the-box, we ask that you immediately document the issue with photos and/or video and report them to support@levooil.com . If you are within 30 days of receiving your order purchased on LEVOoil.com or LEVOoil.ca, you can opt for a replacement or a refund. If your authorized purchase is within the warranty period and your warranty claim is approved, arrangements will be made at L Ē VO's sole discretion to have your item repaired, replaced, or a credit issued to you for the original purchase price of the item in your claim.

Counterfeit Items & Unauthorized Purchases:

We advise caution when purchasing LEVO branded products from unauthorized third party resellers, as the items are not acquired directly from LEVO Oil Infusion Inc., and therefore may be refurbished, reconditioned, demonstration models, defective, or counterfeit. Such products may be unsafe to use or fail to perform as anticipated. Because of this, our one year warranty is not valid if your purchase is made through unauthorized resellers such as Amazon.com (excluding LEVO’s authentic brand page), eBay.com, Jet.com, Overstock.com, a private seller, etc.

If you have questions about whether you are purchasing from an authorized reseller, please contact support@levooil.com.

Please contact the original seller for any questions about your LEVO purchase made through a 3rd party. LEVO Oil Infusion, Inc. is unable to process returns or refunds for purchases made through unauthorized resellers for any reason. We apologize for any inconvenience.

Warranty

LEVO Oil Infusion, Inc. extends a one-year limited manufacturer’s warranty for certain authorized LEVO® branded products to the original purchaser when purchased through an authorized retailer serviced by an authorized LEVO distributor.

How long is my LEVO product covered under Warranty?

Authorized LEVO products come with a one 1* year limited warranty that begins at the date of original purchase or the date received when purchased on LEVOoil.com/ca. The limited manufacturer's warranty is not transferrable or extendable and only applies to brand new products.

What does the Limited Warranty cover?

Brand new LEVO products included with this limited warranty are warranted to be free from defects in material and workmanship under normal use for 1 year from the date of original purchase.

Do I have to register my product to be covered under Warranty?

You are not required to register your product in order to be covered under the warranty, as long as sufficient proof of purchase from an authorized retailer is submitted along with a claim. Regardless of product registration status, all warranty claims will require valid proof of purchase and additional product details before a claim is approved. Product registration status does not equate to automatic claim approval.

Register my product

What will happen if I submit a Warranty claim?

If a valid claim under this Limited Warranty is submitted within the 1 year warranty period, LEVO Oil Infusion, Inc. will, at its sole discretion, either repair the defect, exchange the product with a replacement item of equal or similar value, or provide store credit in the original item value to the original place of purchase.

What is NOT covered under Warranty?

•LEVO products purchased through an unauthorized third-party reseller serviced by an unauthorized LEVO distributor; such as Amazon (excluding LEVO’s authentic brand page), eBay, Overstock, Jet, Craigslist, or another private reseller.

•Any non-LEVO products that are not authorized by LEVO Oil Infusion, Inc.

•Damage caused by misuse, neglect, or operating the device outside of the permitted or intended use in conformity with the printed directions.

•Damage caused by accident, fire, flood, power surges or other external causes not arising out of defects in manufacturer’s materials or workmanship.

•Damage resulting from repair services performed by unauthorized personnel.

•Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and stains.

•Any product where the serial number has been tampered with, erased, obscured or is not genuine.

•Products that have been disassembled or tampered with in any way will void this Limited Warranty.

Manufacturer’s One-Year Limited Warranty

This warranty extends only to the product’s original purchaser and when purchased directly from LEVOoil.com or an authorized reseller serviced by an authorized LEVO distributor. This limited warranty is void if the product has been purchased through an unauthorized third party reseller such as Amazon.com (excluding LEVO’s authentic brand page) or eBay.

The LEVO Infuser and all supplementary products included with this limited warranty is warranted to be free from defects in material and workmanship for a period of ONE (1) year from the date of original purchase. During this period, we will repair or replace this product with an item of equal or similar value, or provide a credit issued to you for the original purchase price of the item in your claim at our option, at no cost. Any liability is expressly limited to an amount equal to the purchase price paid.

This warranty extends only to the original consumer purchaser. It does not cover a defect resulting from unreasonable use/misuse, neglect, use for commercial purposes, repairs by unauthorized personnel, any use not in conformity with the printed directions, or other causes not arising out of defects in manufacturer’s materials or workmanship.

While LEVO keeps a record of customer purchases made through LEVOoil.com, LEVO does not have a record of purchases made through authorized resellers. Therefore, if you purchased through an authorized reseller, you must keep your receipt and show it to validate date of purchase in order to qualify for the warranty.

This limited warranty gives you, the original consumer purchaser directly from LEVO or from an authorized reseller, specific legal rights, and you may also have other legal rights which vary from state to state, or province to province. Some states or provinces do not allow limitations on implied warranties or special, incidental or consequential damages, so the foregoing limitations may not apply to you.

This warranty does not extend to units that have been: used in violation of written instructions in the User Manual; used in violation of any state or federal law; or altered or modified. It also does not extend to damaged products by accident or misuse, or to parts that have had the serial number removed, altered, defaced, or rendered illegible. In the event of an accident or misuse, we encourage you to reach out and see how we can support you.

After a warranty claim has been validated, if LĒVO determines the solution is a replacement item of equal or lesser value, the replacement will be provided after the original item has been returned to LĒVO and processed under the claim. The warranty does not cover damage occurring during customer shipping the product(s) to the service or return location. Please ensure that proper packaging precautions are taken. The repaired or replacement product will be under warranty for the balance of the one year warranty period from the original purchase date.

Regarding operating problems, it is important to note that if we determine that product malfunction was caused by operator error or use for an unintended purpose, whether or not accidental (e.g., dropping the machine or submerging electronic components)- though service will not be covered under warranty- we will provide you with an estimate and options for the repair or replacement of your product. You will then have the choice of providing payment information (e.g., credit card data) for conducting the repair or receiving a refurbished replacement unit.

Warranty Disclaimer: This warranty is in lieu of all warranties expressed or implied and no representative or person is authorized to assume for LEVO Oil Infusion Inc. any other liability in connection with the sales of our products. There shall be no claims for defects or failure of performance or product failure under any theory of tort, contract or commercial law including, but not limited to, negligence, strict liability, breach of warranty and breach of contract.