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Domestic Shipping & Handling

Here are the domestic shipping options and their estimated costs. Check the table for expected delivery days. *Expedited shipping rates may vary based on the size of your cart.

STANDARD SHIPPING - 5-10 business days

•FREE Standard U.S. Shipping on qualifying orders of $75 or more, excluding sale items (before tax.) $7.95 Standard U.S. Shipping for orders that do not meet the Free Shipping threshold - Alaska, Hawaii, Virgin Islands, Puerto and Guam. Allow 7-14 business days for these territories.

2-DAY SHIPPING - 2 business days

•Orders placed by 3:00 PM CST, Monday-Friday - Starting at $20. Cost based on location.

OVERNIGHT SHIPPING - Next business day.

•Orders placed by 3:00 PM CST, Monday-Friday - Starting at $30. Cost based on location.

INTERNATIONAL SHIPPING - Standard Shipping only - 10-20 days

Order Placement & Shipping Schedule

Please allow 24-72 hours processing time for all orders placed with standard shipping. As soon as your order is processed you will receive an email notification with tracking

Priority Orders placed after 3 PM CT are processed the next business day. Weekends are excluded and should be considered when selecting your shipping method. During holiday weeks, please expect an additional one-day delay.

Example: if you placed and order Monday, after 3pm, your order will be processed Tuesday, delivered Wednesday

Overnight Shipping (Placed before 3 PM CT) → Delivered Next Business Day2-Day Shipping (Placed before 3 PM CT) → Delivered in 2 Business Days

Need your order for the weekend?

•Select 2-Day Shipping by Thursday 3PM CT or Overnight Shipping by Friday 3PM CT for Saturday Delivery. ***2pm cut off time for any orders placed in store.

Please Note:

Our daily cut-off times: online orders must be placed by 3:00 PM CT, while the cut-off for in-store priority orders is 2:00 PM CT

Deliveries that are delayed due to carrier delays, inclement weather, or incorrect shipping information being provided are not refundable.

To ensure successful delivery, please verify that your shipping address is complete and accurate. Include all necessary details such as:

•Apartment or suite numbers

•Correct abbreviations and Spelling

Building numbers

Orders to PO Box and APO/AFO addresses will be shipped via the U.S. Postal Service.

Holidays may impact shipping timeframes

I placed my order, now what?

Please allow 48 business hours for processing (standard shipping) from the time when your order is placed to receive shipping information. Under unusual circumstances of extremely high volume, please allow up to 72 business hours of processing time. This excludes holidays and weekends. You will receive a shipping confirmation and tracking number for your order via email. In case an item(s) selected isn’t in stock, you will be notified via email, and a refund will be processed for that item(s).

AKIRA is not responsible for stolen or lost packages if the carrier determines that the order was delivered correctly.

Free standard shipping applies to orders shipping within the 48 contiguous U.S. states. Please allow 5-10 business days for delivery using standard shipping. Not valid on orders shipping to Alaska, Hawaii, Virgin Islands, Puerto Rico, and Guam.

Orders placed with a subtotal of $600.00+ will require a signature upon delivery.

International Shipping and Handling

Transit times are typically 10-20 business days for standard international shipping.

Orders shipped to U.S. territories, including Puerto Rico, Hawaii, and Guam, are subject to international shipping rates. AKIRA does not cover taxes, duty, or fees on international shipments which are levied once a shipment reaches your country. Customs policies vary widely from country to country therefore we cannot predict what they will be. For specific information regarding custom policies and taxes, please contact your local customs office. Shipping fees are non-refundable. If you refuse any shipments from shopakira.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. Shipping charges that are delayed due to inclement weather are not refundable.

Please see below for a list of international countries AKIRA ships to!

•Albania

•Cameroon

•French Guiana

•Kiribati

•Nepal

•South Africa

•Algeria

•Canada

•Gabon

•Kyrgyzstan

•Netherlands

•South Korea

•Andorra

•Cape Verde

•Gambia

•Laos

•New Caledonia

•Spain

•Angola

•Cayman Islands

•Georgia

•Latvia

•New Zealand

•Sri Lanka

•Anguilla

•Central African Republic

•Germany

•Lesotho

•Nicaragua

•St. Kitts & Nevis

•Antigua & Barbuda

•Chad

•Ghana

•Liberia

•Niger

•St. Lucia

•Argentina

•Chile

•Gibraltar

•Liechtenstein

•Nigeria

•Suriname

•Armenia

•China

•Greece

•Lithuania

•Norway

•Sweden

•Aruba

•Colombia

•Greenland

•Luxembourg

•Oman

•Switzerland

•Australia

•Comoros

•Grenada

•Macao SAR China

•Pakistan

•Taiwan

•Austria

•Cook Islands

•Guadeloupe

•Madagascar

•Panama

•Tajikistan

•Azerbaijan

•Costa Rica

•Guatemala

•Malawi

•Papua New Guinea

•Tanzania

•Bahamas

•Croatia

•Guinea

•Malaysia

•Paraguay

•Thailand

•Bangladesh

•Cyprus

•Guinea-Bissau

•Maldives

•Peru

•Togo

•Barbados

•Czechia

•Guyana

•Mali

•Philippines

•Tonga

•Belgium

•Denmark

•Honduras

•Malta

•Poland

•Tunisia

•Belize

•Djibouti

•Hong Kong

•Martinique

•Portugal

•Turkey

•Benin

•Dominica

•Hungary

•Mauritania

•Romania

•Tuvalu

•Bermuda

•Dominican Republic

•Iceland

•Mauritius

•Rwanda

•Uganda

•Bolivia

•Ecuador

•India

•Mayotte

•Samoa

•Ukraine

•Bosnia & Herzegovina

•Egypt

•Indonesia

•Mexico

•San Marino

•Uruguay

•Botswana

•El Salvador

•Ireland

•Moldova

•Saudi Arabia

•Uzbekistan

•Brazil

•Eritrea

•Israel

•Monaco

•Senegal

•Vanuatu

•British Virgin Islands

•Estonia

•Italy

•Mongolia

•Serbia

•Vatican City

•Brunei

•Ethiopia

•Jamaica

•Montenegro

•Seychelles

•Vietnam

•Bulgaria

•Faroe Islands

•Japan

•Montserrat

•Sierra Leone

•Zambia

•Burkina Faso

•Fiji

•Jordan

•Morocco

•Singapore

•Zimbabwe

•Burundi

•Finland

•Kazakhstan

•Mozambique

•Slovakia

•Cambodia

•France

•Kenya

•Namibia

•Slovenia

Route Shipping Protection FAQ:

What is Route Package Protection?

Route Package Protection offers peace of mind by covering your order in the event it gets lost, stolen, or damaged during shipment. We understand how disappointing it can be when an order goes wrong, which is why we've partnered with Route to give you extra protection. You can opt into Package Protection during checkout.

With the Route App, you can visually track your orders in one place and easily submit a claim if needed. It keeps you updated in real-time, from shipment to delivery. Download the app here: Download here

If you've purchased Route Package Protection and need to report a shipping issue, you can File here

Where’s My Order?

After we ship your order, you’ll receive a confirmation email with tracking info. For enhanced tracking and updates, download the Route app for iOS or Android to monitor your package's journey and receive delivery alerts.

How Does Route Work?

If your Route-protected package is lost, damaged, or stolen, their support team will step in to either replace the item or issue a refund, based on your preference. Claims are typically reviewed within 1–2 business days of being submitted.Need help? File here

How Are Refunds or Reorders Handled Through Route?

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.

Reorders: Route may reorder items for you, provided they’re still in stock. If an item is out of stock, a refund will be issued. Route also covers reorder costs, including shipping, taxes, and protection fees.

When Should I File a Claim?

Marked as Delivered (Stolen):Submit a claim no earlier than 2 business days and no later than 30 days after the package is marked delivered.

In Transit (Possibly Lost):

Domestic Orders: Claims can be filed 2 to 30 days after the last tracking update (up to 365 days from the order date).

International Orders: Claims can be filed 20 to 30 days after the last update (also up to 365 days from the order date).

What If My Order Never Arrives or Gets Stolen?

With Route Package Protection can help in these cases! To safeguard your order against loss or theft, be sure to add protection at checkout. If your item hasn’t shown up, you can file a claim here .

If you received a proof of delivery, and your order is not there, and you did not purchase Route shipping protection please contact us at support@shopakira.com. While we do not cover lost or stolen orders, we are happy to investigate this together. Please wait 48 hours after delivery for first contact.

What If My Order Arrives Damaged?

If your package arrives damaged due to shipping, Route has you covered. Be sure to take clear photos of the item and its packaging for your claim. You can submit a claim here .

If the issue appears to be a manufacturing defect, please contact our team directly so we can resolve it for you. You can also submit photos of the damage returns.shopakira.com "return reason: damage/defective"

What Are Route’s Terms and Conditions?

You can read Route’s full terms and conditions here: https://route.com/terms-and-conditions/

Is Route a Licensed Insurance Provider?

Route isn’t an insurance company itself, but it is authorized to provide access to shipping insurance through its licensed entity, Route Insurance Solutions. This ensures that Route Protect is legally compliant for businesses to offer as shipping protection.

What if I didn't Pay for Route Shipping Protection and have a issue with my order?

If you did not add shipping protection to your order, we’re still here to assist. While we do not cover lost or stolen packages without Route, we’re happy to help investigate any issues you may be experiencing and work through them with you.

NEED MORE HELP?

Our team is available 5 days a week, Monday-Friday (Closed weekends) from 9am-5pm CT via chat and email. Closed on holidays. Contact us anytime: www.shopakira.com/faq

Contact - AKIRA - Checkout

Online Return Policy

If for any reason you are not happy with your purchase, eligible items* may be returned (received by the shipping carrier) within 30 days of the order date for a refund to the original form of payment, or store credit less the original shipping & handling fees. Item(s) must be returned in original condition (unworn, unwashed, unaltered) with the tags attached. Shoes must be returned in their original shoe box. Do not adhere the return label to the original shoe box. Instead, please make sure to use another form of packaging to send back the shoes.

All items marked on the website as "final sale" may not be returned. This also applies to items discounted using promotional codes with a "final sale" disclaimer.

Final Sale items include:

•Earrings

•Tights

•Swimwear

•Fashion face covers

•Fashion or styling body tape, adhesive bras and select Body Jewelry

Gift cards are considered " final sale " and may not be returned.

All other full-price jewelry items purchased online must be returned unworn and in their original bag and cardboard backing.

Please wear undergarments when trying on bodysuits. Bodysuits may be returned as long as they are unworn, unwashed, and with the original tags still attached.

Online Return Process

To initiate your return process, you may go to this link:

https://returns.shopakira.com

Using our prepaid return label includes a $10 fee, which will be deducted from your refund. Returns are shipped through FedEx, and packages can be dropped off at any FedEx or FedEx Walgreens location. Please note that our label does not include insurance.

If you choose not to use our label or QR code, that’s completely fine — once we receive your return, we’ll ensure the $10 fee is not deducted.

Customers who use their own label are responsible for tracking and shipping accuracy. We recommend checking with your carrier about insurance options and keeping all tracking and shipping records, as AKIRA is not responsible for independently mailed packages and cannot reimburse shipping costs.

Visit our help center for more support: shopakira.com/faq

Considering returning your online order to one of our store locations?

Online orders returned in store are eligible for an exchange or a refund issued as a store credit. Stores only process exchanges and, per policy, do not refund to cash or credit. Please note that final sale items are not eligible for exchange or return, and all returns must be brought to the store within the return policy window. If you have any questions before visiting a store, our team is happy to help.

In-Store Exchange Policy

Full-price items may be returned within 14 days of purchase for an exchange or store gift card at any AKIRA location.

Items must be in original condition - unworn, unwashed, unaltered, and with tags attached. Shoes must be returned in their original box.

Final sale items cannot be returned or exchanged. This includes any items marked “final sale” or purchased with a promo code stating “final sale.”

All accessories (belts, bags, hats, gloves, etc.) & jewelry, bodysuits, tights, swimwear, face covers, body tape, and gift cards are all final sale. We do not offer cash or credit refunds - only exchanges or store credit.

International Return Policy

Returns are accepted on full-price merchandise that is shipped back within 30 days of the delivery date. Refunds will be processed in U.S. dollars, and your credit card provider may apply currency conversion rates and fees.

For customers outside the European Union: AKIRA is not responsible for costs associated with shipping, customs fees, duties, taxes, or other import-related charges. For specific information regarding customs policies and fees, please contact your local customs office.

For customers located in the European Union: If you exercise your statutory right of withdrawal within 14 days of receiving your order, AKIRA will refund the purchase price and the cost of standard outbound delivery in accordance with applicable law. Customers are responsible for return shipping costs unless otherwise required by law. Customs fees, duties, taxes, and other import-related charges are non-refundable except where required by applicable law.

To start your return visit: https://returns.shopakira.com

Please note that return shipping labels are not provided. Upon approval of your return request, you will receive the return address and may arrange return shipment with the carrier of your choice.

AKIRA reserves the right to refuse returns.

For all online returns that meet our policy requirements, you will be refunded to your selected method of refund - original form of payment or store credit. Purchases made using a gift card or store credit will be refunded as the same payment method. If we are unable to refund your original payment method, we will issue the refund via store credit to your account.

We only allow one return per shipment/box - you may not combine returns from multiple orders into one shipment. Any exceptions may result in additional handling fees, additional processing time, and/or rejection of your return.

AKIRA does not offer refunds for items that are worn, damaged, or used beyond a brief inspection. All items must be returned in their original condition, including all packaging, tags, and labels. If an item is returned in a condition that doesn’t meet these guidelines, we may refuse the return or ask you to cover the shipping cost to send it back. Worn items will be discarded 30 days after receipt if we are unable to make contact. We encourage you to reach out as soon as possible to resolve any concerns.

Policy Abuse Clause

AKIRA reserves the right to deny purchases and refunds at our discretion in cases of repeated return abuse or patterns that result in significant operational costs, such as frequent overnight shipping of heavy items followed by returns. We may, at any time, refuse to process returns or restrict future purchases for individuals whose actions fall outside the intended use of our return policy.

Return FAQ:

Can online purchases be returned in-store?

Purchases that meet the return criteria, made on shopAKIRA.com, may be brought back to any of our store locations for exchange, or returned to store credit only. If you return an item back to a store location you will not receive your money back or refund to the original form of payment - stores policy is exchange only, or refund to store credit.

Am I able to exchange my item(s)?

Currently, there isn’t an option to exchange online purchases. You may ship back your original full-price item(s) within 30 days of the order date for a refund, and can then place a new order for the correct size or color. If you’re local to one of our AKIRA locations, you may exchange your full-price item(s) in store or return for store credit.

Can I return "Final Sale" items?

Sale items are final and not eligible to be returned or exchanged

I received a final sale item damaged, can I return it?

If you received an item in your order damaged and it will not allow you to return it due to a final sale tag - please reach out to customer support so we can assist. Chat or email us anytime.

How long does it take to get a refund?

Please allow up to 2 weeks (14 business days) from your return delivery date for your return to be processed. You will receive an email confirmation once your return and refund have been completed.

Can I change my refund method after submitting a return?

For online returns, the refund method may be updated only if the return has not yet been processed. Once a refund has been completed, the refund method cannot be reversed or changed, as processed returns are final. Refunds are irreversible.

I was issued a store credit for my return, but I would like the refund processed back to my original form of payment instead.

Return policies can sometimes be confusing, and we understand that questions may come up. If you recently made a return in store and received a store credit, but were hoping for the refund to be issued to your original form of payment, please reach out to our team.

Please note that once a return has been processed and a refund method has been issued, it cannot be reversed or changed. At that point, we are unable to adjust the refund method.

How do I get refunded if I paid with a gift code/card or store credit?

Purchases made with a gift card/code or store credit will be refunded as a store credit gift card. You will receive your gift card code via email. If you used a split payment at checkout, you will be refunded to your original method first, gift card second.

My return says ineligible, but it should not be. How can I bypass this to get my return label?

If the items in your return are still eligible for return, and you are getting a notice saying they are not - its possible your account was flagged. Please reach out to us via chat or email and we are happy to further assist

I paid for part/all of my order with loyalty rewards. How will I get my refund?

Loyalty rewards are final and do not return to your account. The only exception is if your entire order is cancelled. If you believe that there has been a mistake or would like us to review, please do not hesitate to reach out to Customer Support via email or chat. We value your customer loyalty.

Need more help?

Our team is available 5 days a week, Monday-Friday (Closed weekends) from 9am-5pm CT via chat and email. Closed on holidays.

Contact - AKIRA - Checkout