Leone Dining Table

We ship orders via the most appropriate carrier and service level for each item, including UPS/FedEx for parcel deliveries and freight carriers for oversized furniture. Shipping charges are calculated at checkout based on item dimensions, destination, and delivery method.

Every order is reviewed for accuracy and availability. If anything needs attention (inventory status, delivery coverage, access constraints, or service availability), we’ll contact you promptly before shipment.

1) Processing & Estimated Delivery Times

We work to process and ship orders as quickly as possible.

Order Processing (Pick & Pack)

Most orders are processed, picked, and packed within 2–5 business days (excluding holidays).

Carrier Pickup

After an order is packed, it may take an additional 1–3 business days for the carrier to pick it up, depending on pickup schedules and consolidation.

Transit Time (After Carrier Pickup)

Small Parcel (UPS/FedEx): Typically faster once picked up; timing varies by destination and carrier service.

Freight (Large Furniture): Freight shipments typically take approximately 1 to 2 weeks from pickup to delivery, and delivery is scheduled by appointment.

Note: All timeframes are estimates, not guarantees. Weather, carrier capacity, manufacturer pickup schedules, and regional routing can occasionally cause delays.

2) How We Ship (Carrier Method Selection)

Depending on what you order, your shipment may go out as:

Small Parcel (UPS/FedEx): Smaller items and accessories; typically delivered to your door with tracking.

Freight (Large Furniture): Larger/heavier items; delivery is scheduled by appointment and may require a signature.

Your order may ship in multiple boxes and/or multiple shipments, especially if items come from different manufacturers or warehouses.

3) Shipping Rates (Calculated at Checkout)

Shipping charges are calculated at checkout based on your cart and destination.

4) Delivery Upgrades (Room of Choice / White Glove)

We may offer delivery upgrades such as:

Room of Choice (placement in a room you specify)

White Glove (may include placement, unpacking, and debris removal—scope varies)

Availability is limited and may depend on your location, carrier coverage, and item type. If an upgraded service isn’t available for your address, we’ll contact you before shipping and offer one of the following:

Standard delivery (where possible)

An alternative solution

A full refund (including any upgrade fee), if you prefer not to proceed

Important: Delivery upgrades and service fees (including White Glove) are non-refundable once performed, unless due to an error on our part.

5) Freight Delivery Expectations (Appointments + Access)

For freight shipments:

The carrier will contact you to schedule a delivery appointment window

Someone must be available to receive the delivery within that window

A signature may be required

Customer responsibilities (access readiness):Please confirm delivery access in advance (doorways, stairs, elevators, building rules, COIs, restricted delivery hours, etc.). If a delivery attempt fails due to access issues or unavailability, carriers may charge re-delivery or storage fees.

6) Expedited Shipping (When Available)

Expedited shipping may be available for select items and destinations, especially commercial addresses - and is limited to certain manufacturers and carrier services. Additional fees apply. Please contact us before placing your order to confirm availability, timing, and pricing.

7) Address Accuracy, Changes, Storage & Re-Delivery Fees

Please ensure your shipping address, phone number, and delivery details are correct at checkout. If you need to change the address after ordering, contact us immediately.

Booked-to-ship / In transit:Once an order is booked to ship (tendered to the carrier), we may not be able to stop, intercept. If rerouting is possible, carrier reroute fees may apply and will be charged to the customer.

Missed deliveries / storage:If you’re not available for delivery and the carrier places the shipment into storage, any storage, re-delivery, or return-to-sender fees charged by the carrier are the customer’s responsibility.

8) Tracking & Updates

Tracking is provided when available and will be emailed once your order ships.

Freight tracking can be limited until the carrier schedules delivery.

9) Receiving Your Order (Inspection + Packaging)

Inspect packaging on arrival whenever possible.

For freight deliveries, note visible box damage on the delivery receipt if you see it.

Keep packaging: Original packaging makes returns and damage resolutions much smoother. If your delivery includes White Glove service, the team may offer to remove packaging—please ask them to leave all packaging materials in case you need a return or exchange.

10) Damaged in Transit, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we’ll make it right.

Report issues within 48 hours of delivery

Email cs@memoky.com (or call 212-777-7716) with your order number and photos of:

The issue

The product and packaging

The shipping label (for carrier claims)

For freight deliveries: Please inspect the outer packaging before signing and note any visible box damage on the delivery receipt when possible. This helps support carrier claims and speeds up resolution.

11) Order Review & Inventory Availability (Backorders)

Inventory can change quickly, and in some cases an item may become backordered or unavailable after an order is placed. As part of our order review, if we identify a backorder or availability issue, we will contact you promptly with:

The updated expected availability/arrival timeframe, and

Your options to either:

Hold the order as a preorder (reserving incoming inventory) or

Receive a full refund (if you prefer not to wait), or

Consider an alternative solution where appropriate.

12) Order Review & Inventory Availability (Backorders)

Inventory can change quickly, and in some cases an item may become backordered or unavailable after an order is placed. As part of our order review, if we identify a backorder or availability issue, we will contact you promptly with:

The updated expected availability/arrival timeframe, and

Your options to either:

Hold the order as a preorder (reserving incoming inventory when available), or

Receive a full refund (if you prefer not to wait), or

Consider an alternative solution where appropriate.

Questions?

We’re happy to help you choose the best delivery option (and confirm service availability) before you order.

Email: cs@memoky.com Phone: 212-777-7716

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We want you to feel confident in your purchase. Buying furniture online is a big decision, so we keep our policies clear. If something arrives damaged, incorrect, or not as expected, we’ll work with you to resolve it promptly.

Quick Summary

Returns: Eligible items may be returned within 14 days of delivery (unused + in original packaging)

Damages/Defects: Report within 48 hours for fast resolution

Cancellations: Full refund if cancelled before your order is booked to ship

Refunds: Issued after the return is received and inspected

Important note: Once an order is booked to ship, we may not be able to stop or intercept it. Requests after that are handled as a return, and shipping/reroute fees may apply.

Returns (Eligibility)

You may request a return within 14 days of delivery for most items, provided that:

The item is unused and in like-new condition

All original parts, hardware, and inserts are included

The item is returned in original packaging (box + protective materials)

Please keep all packaging until you’re sure you’re keeping the item.

How to Start a Return

To start a return, contact us at cs@memoky.com or call 212-777-7716 with:

Your order number

The item(s) you’d like to return

The reason for the return

We’ll reply with next steps and, if applicable, return instructions or pickup scheduling for freight items.Returns sent without authorization may be refused.

Return Shipping & Fees

Because furniture shipping can be significant, return shipping is handled as follows:

Small parcel returns (UPS/FedEx): Return shipping costs may be paid by the customer or deducted from the refund (depending on the item and return reason).

Freight / oversized items: Return freight and pickup costs may apply and may be deducted from the refund. A restocking fee will apply for freight/oversized returns (up to 20%) to cover handling and carrier charges.

Additional Service: Delivery upgrades and service fees (including White Glove) are non-refundable once performed, unless due to an error on our part.

Free / Promotional Shipping & Delivery: If your order qualified for free or discounted shipping and/or a free delivery upgrade (including White Glove), those charges are not refundable. For change-of-mind returns (not due to damage/defect or our error), our actual outbound shipping cost and any performed delivery service costs may be deducted from your refund, in addition to any applicable return shipping and restocking fees.

If fees apply, we’ll always share the estimated costs before you confirm the return. You can also reach out before placing your order and we’ll provide an estimate based on your location and the item(s). We aim to keep the process fair and reasonable, and we’ll work with you to find the best solution whenever possible.

Original shipping charges are non-refundable (including free-shipping promotions), unless due to damage/defect or an error on our part.

Refunds

Once your return is received and inspected:

Approved refunds are issued to the original payment method

Refunds are typically processed within 5–10 business days after inspection (your bank/payment provider may take additional time to post the credit)

If a returned item shows signs of use, damage, missing parts, or inadequate packaging, we may:

issue a partial refund, or

return the item to you (at your expense)

Store Credit Option (when available): If your return would be subject to a restocking fee (up to 20%), ask us about a store credit alternative. We may be able to offer store credit worth more than your cash refund after the restocking fee.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we’ll make it right.

Report issues within 48 hours of delivery

Email cs@memoky.com or call 212-777-7716 with your order number

We will require:

Photos of the issue

Photos of the packaging and shipping label (for carrier claims)

Depending on the situation, we may offer replacement parts, repair support, a replacement, or a refund.

Important: For freight deliveries, please inspect the outer packaging before signing and note visible box damage on the delivery receipt when possible.

Cancellations & Order Changes

We move quickly to process orders.

Cancellations/changes are free before shipment whenever possible.

Once an order is booked to ship (or tendered to the carrier), it may not be cancellable.

If a delivery is refused after shipment, it will be treated as a return and may be subject to return shipping and restocking fees.

Non-Returnable Items

The following are typically not eligible for return (except in cases of damage/defect):

Items marked “non-returnable” on the product page

Quick Tips to Avoid Headaches

A few simple checks can prevent delays and expensive return shipping, especially for large items:

Measure first: Confirm doorway, hallway, stairwell, and elevator clearance using the product dimensions.

Double-check quantities: If ordering multiples (especially chairs), confirm the count you need and spacing around your table/room.

Ordering a set? Consider a “1-piece check”: If you’re unsure about comfort, scale, or finish, contact us—we can often help arrange shipping one item first before sending the full quantity.

Plan for freight: Freight deliveries are scheduled—make sure someone is available to receive and inspect.

Keep packaging: Original packaging makes returns and damage resolutions much smoother. If your delivery includes White Glove service, please ask the team to leave all packaging materials in case you need a return or exchange.

Inspect quickly: Report issues within 48 hours and include photos of the item + packaging so we can resolve it fast.

Need Help?

We’re here to help you choose confidently and support you after delivery.

Email: cs@memoky.com Phone: 212-777-7716Hours: Mon–Fri 9–5 EST

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