LED Motion Sensor Night Light

Important Information

Order Cut-Off Time: 14:00 GMT

Processing Time: 1–2 days (Monday to Saturday)

Package Transit Time: 4–6 days (Monday to Saturday)

Total Delivery Time: 5-8 business days

Shipping Costs: Free delivery within the United Kingdom, United States, The Netherlands & France

Shipping Process

After placing your order, you'll receive a confirmation email indicating that processing has started. Processing takes 1–2 days (Monday to Saturday). Once your order is dispatched, you'll receive an email with tracking information so you can follow the status of your shipment. Estimated delivery time is 4–6 days (Monday to Saturday) and total delivery time is 5-8 business days.

Possible Delays

While we aim for timely delivery, delays may occur due to various reasons. If your order is delayed, please allow an additional 3 business days. If you still haven't received your order after this period, contact us at support@serenza-living.com so we can investigate.

Cancellations

If you wish to cancel an order, please contact us at support@serenza-living.com before the parcel has been dispatched. Once dispatched, cancellations are not possible.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please get in touch with us promptly at support@serenza-living.com , including clear photos of the issue. Once verified, we will arrange a suitable replacement or send the correct item at no additional cost.

Contact Us

Have any questions or concerns? Contact us using any of the methods listed below.

Email: support@serenza-living.com

Phone Number: +31 6 20116100

Contact Form: Open Contact Form

Customer Service Hours:

Monday to Saturday: 09:00-17:00 GMT

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At Serenza Living, your satisfaction is our priority. If your order doesn't meet your expectations, the details below explain how to handle returns, refunds, cancellations, and exchanges.

Key Details

Return Period

30 days from delivery date

Restocking Fee

None

Refund Time

Within 7 days after approval

Shipping Costs for Returns

Paid by the customer

Exchanges

Accepted

Our Return and Refund Policy is subject to our Terms of Service .

Return Window

If something is not quite right, you may return your item(s) within 30 days from the date of delivery. Returns requested after this period cannot be accepted.

How to Start Your Return

Contact us: Email our customer service team at support@serenza-living.com to register your return.

Receive instructions: We will send you step-by-step guidance with the correct return address and packaging details.

Prepare your items: Before sending your items back, please make sure they are unused, that all original tags are attached and that they are returned in their original packaging.

Pack securely: Place the items in suitable packaging to prevent damage in transit.

Ship the parcel: Use a reliable courier service with tracking. Customers are responsible for the cost of return shipping.

Confirmation: Once we have received and inspected your return, we will confirm its status and proceed with the next step (refund or exchange, depending on your request).

Important: Only items that meet these conditions can be accepted. Please note that return shipping costs are the responsibility of the customer.

Refunds

After we receive and inspect the returned package, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 7 days. No restocking fees are applied.

Exchanges

If you would like to exchange an item, please contact us at support@serenza-living.com with the details of your request. Our team will provide you with step-by-step instructions for completing the exchange.

To qualify for an exchange, items must be unused, returned in their original packaging, and have all original tags attached. Once your email has been received, we will guide you through the process and arrange the exchange accordingly.

Cancellations

If you wish to cancel an order, please contact us at support@serenza-living.com before the parcel has been dispatched. Once dispatched, cancellations are not possible.

Damaged or Incorrect Items

If you receive an incorrect or damaged item, please contact us at support@serenza-living.com with clear photos of the issue. Once reviewed, we will provide a suitable replacement or send the correct item at no additional cost.

Shipping Destinations & International Orders

We ship to customers in the Netherlands, France, the United States and the United Kingdom. Orders within the Netherlands and France are not subject to additional import charges.

Please be aware that orders shipped to the United States or the United Kingdom may be subject to local import duties, taxes, or customs fees upon arrival. These charges are the responsibility of the customer and are not included in the product price or shipping cost. For customers in the United States and the United Kingdom, return shipping must be arranged through a trackable courier service, and all return conditions outlined above apply.

Contact Us

Have any questions or concerns? Contact us using any of the methods listed below.

Email: support@serenza-living.com Phone Number: +31 6 20116100 Contact Form: Open Contact Form

Customer Service Hours: Monday to Saturday: 09:00-17:00 GMT

Business Information

Serenza Living is owned and operated by Noorlich Retail B.V., a company based in the Netherlands.

Registration Number: 99207958VAT Number: NL868866751B01Address: Nevelgaarde 8, 3436 ZZ Nieuwegein, Netherlands (No return address)

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