Leather A4 Document Holder

We want every Vida Vida customer to be happy with the products bought from us. If for any reason you are unhappy with them, please contact us by email (info@vidavida.co.uk) before returning your goods and within seven days of receiving your purchases and, provided they are returned in their original condition and packaging, we will give you a full refund excluding the delivery charge.

If you are returning items because they are unwanted or you want to exchange them we are unable to refund the postage costs and you will need to pay for additional postage costs for us to ship a replacement to you. We strongly recommend using Royal Mail Recorded Delivery (or a similar tracked service) whenever returning goods in the UK and similar signed for services for international returns.

Personalised goods (monogrammed etc): Personalised goods are not covered by the Distance Selling Regulations returns policy and cannot be returned or exchanged so please ensure that any information you enter for the personalisation is correct at the time of order.

What the customer enters in the order is what we will emboss onto your item regardless of spelling, capitalisation or grammatical errors or conventions as we have to assume you entered your text in this way intentionally.

Changes to monogramming after the order is placed are not possible unless we have not begun processing your order and orders are usually shipped on the day they are received.

Damaged / faulty goods: In the unlikely event that you receive damaged/faulty goods we will replace them or refund in full (including the original postage charge) or arrange for the item to be repaired at our cost Again, please get in touch with us prior to returning any item to us.

Items returned from countries outside the EU must clearly state on the packaging and customs declaration form that the returned item(s) are being returned to the original sender as "COMMERCIAL GOODS RETURNED FOR REFUND".

We will not be able to provide a refund for any goods that appear to have been used. Please always arrange proof of posting (available free of cost at post office counters) when returning goods - we recommend using recorded delivery to ensure safe return of the items.

Your statutory rights are not affected by these terms.

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