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Order(s) Time Processing

On average, orders and processed within 3-5 business days (M-F) after completing your order (not including weekends, holidays, sale events and pre-sale items).

Purchasing Priority Shipping only gives you a faster transit time, it will not expedite the orders handling and processing time.

In order to expedite your order processing time, please make sure to verify all information before completing your purchase in order to avoid any setbacks or delays.

We reserve the right to refuse any returns at any time .

Please note : We are not responsible for any mishandled or lost packages. It is important for customers who live in apartment complexes to stay up to date with their tracking and delivery in order to avoid missing or stolen packages. We offer the option to require a signature confirmation upon delivery in order to best track the handling of your order.

We are not responsible for any mishandled or lost packages caused by USPS or UPS. Tracking Information Tracking numbers will be provided once your order has been processed, fulfilled and shipped. You will receive an e-mail that will contain a tracking number and link to help you track your order. Please allow 2-5 Business Days for the tracking number to become active and begin to see updates. If for any reason you do not receive a tracking number within 2-5 business days, please feel free to reach us directly via e-mail at sparks111@msn.com

Delivery Information

PRESTIGE is not responsible for the physical delivery of packages. In the event that a package is lost or misplaced, it is recommended to contact your local delivery service (based on method at checkout: i.e., USPS, UPS, etc.) to gather more information on the physical delivery of the package(s) and/or to file a claim. In the event that a package is lost, we will help retrieve the package in any way we can. Please contact us at sparks111@msn.com for additional information.

E-mail: support@irockprestige.com

Customer Service Hours: Monday - Friday 8:00AM - 5:00PM (PST)

Contact - PRESTIGE - Checkout

Return Policy To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags on original placement and in its original packaging will be accepted for a refund, minus shipping cost. Items that appear to be worn or with perfume odor will not be eligible for return. Items sent back to us without first requesting a return will not be accepted.

Returns must be arranged within 14 days after the order has been received (Per USPS Tracking #)

•Items can be returned for a refund to the address listed below within 30 days from the time your item was received.

Please include packing-slip received with your order, or a print out of your order with your return, as this will help us locate and avoid any delays processing your return.

Please allow us 5-7 business days to process your return after it has arrived back at our facility.

•Shipping costs are non-refundable.

•Item(s) may be returned using any shipping method of your choice at customer's expense. A traceable service is suggested to prevent packages from being lost, as we're not responsible for lost packages or mishandled packages.

To start a return, you can contact us at sparks111@msn.com . Please note that returns will need to be sent to the following address:

PRESTIGE 2211 E Winston Rd Ste B Anaheim CA 92806

Damages and issues

Please inspect your order upon receiving and contact us immediately if the item(s) is defective, damaged or if you receive the incorrect item(s) so that we can evaluate the issue and make it right.

Non-returnable items Unfortunately, returns are not accepted on "Clearance" item(s). Also due to hygienic reasons returns are not accepted on items such as bralettes, bodysuits and intimates.

Refunds If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sparks111@msn.com.

Customer Service Hours: Monday-Friday 8am-5pm (PST)

Contact - PRESTIGE - Checkout