Laurel Sofa

At Moore's Furniture & Mattresses, we are committed to providing our customers with exceptional delivery services. Our team consists of highly professional and courteous delivery personnel who take pride in their work. When you choose to have your furniture delivered by us, you can expect a seamless experience from start to finish.1. Delivery Services: We offer delivery services to select areas in Pennsylvania (PA), New Jersey (NJ), Delaware (DE), and Maryland (MD). It is important to note that our delivery coverage is limited to these regions. Our delivery personnel will not only transport your furniture safely to your designated location but also ensure that it is placed exactly where you want it. They will handle the assembly and installation of all items being delivered, so you can enjoy your new furniture hassle-free.2. Delivery Cancellations:To make sure we can accommodate your needs efficiently, our deliveries are prepared and loaded three working days in advance of the scheduled delivery date. If, for any reason, you need to cancel or reschedule your delivery, we kindly request a three working day advance notice. Failure to provide this notice may incur a fee of $99. If you require assistance or have any questions, please don't hesitate to call us at 610-458-8006.Customer Responsibilities:On the day of delivery, it is essential to have someone available at the delivery location to accept your furniture. We encourage you to inspect your delivery thoroughly to ensure that it meets your satisfaction. If you encounter any issues, please promptly notify us so we can address them accordingly. Additionally, please have all Cash on Delivery (C.O.D.) or Check payments ready for the delivery personnel upon arrival. Our delivery personnel do not carry card readers. If you would prefer to pay your balance via a credit/debit card, please contact our store at: 610-458-8006.Scheduling:To optimize delivery costs for our customers, we utilize the most efficient scheduling and routing methods available. Delivery days are selected and scheduled based on the overall routing for your chosen delivery date. We will provide you with an estimated delivery time window and, the day before your scheduled delivery, we will notify you to confirm the time slot assigned to you. While we strive to accommodate specific delivery time requests, please note that we cannot guarantee a specific time. However, we are able to provide you with a four-hour window and a half-hour call ahead to ensure a smooth delivery process.Thank you for choosing Moore's Furniture & Mattresses for your delivery needs. We look forward to providing you with outstanding service and ensuring your complete satisfaction!

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At Moore’s Furniture & Mattresses, your satisfaction is our top priority. We understand that purchasing furniture is an important decision, and we want you to feel confident and comfortable with your choice. While we strive to offer high-quality products and excellent service, sometimes situations arise where a return or refund may be necessary. Our goal is to make that process as straightforward and fair as possible.

Please take a moment to review our returns and refunds policy carefully. Understanding these guidelines helps ensure a smooth experience should you need to initiate a return or report an issue.

Custom Orders

Because custom orders are made specifically to your specifications, they are non-refundable and cannot be canceled or returned once placed. We encourage you to review all order details carefully before finalizing your purchase to avoid any surprises.

Returns on Stock Furniture

If you purchase stock furniture, you may be eligible to return the item within 3 days of delivery or pickup. To qualify, the item must be in its original, like-new condition and receive approval from our management team. Returns that meet these requirements will be subject to a 25% restocking fee. Please note that delivery charges and any associated service fees are non-refundable.Clearance Items are Final Sale.

Damages and Defective Items

We take great care to ensure your furniture arrives in perfect condition. However, if you receive an item that is damaged or defective, please notify us within 7 days of delivery or pickup. Our team will promptly work with you to either repair the item, replace it, or find another suitable solution.

Refund Process

When a refund is approved, it will generally be issued by check and mailed to the billing address we have on file. Please allow 7 to 10 business days for processing. If you have any questions about your refund status, feel free to reach out to our customer service team.

How to Initiate a Return or Report an Issue

If you believe your purchase qualifies for a return, or if you need to report damage or defects, please contact us as soon as possible at 610-458-8005. Our customer care team is ready to assist you and ensure your concerns are handled quickly and fairly.

At Moore’s Furniture & Mattresses, we’re committed to making your shopping experience positive from start to finish. Thank you for choosing us for your home furnishing needs.

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