Lat Pulldown & Low Row Rack Attachment - Hydra & Manticore

Free Shipping Policy

Our warehouse staff have become masters of packing and shipping over the years. Most of our products come pre-packaged in high-grade durable cardboard, with reinforced straps to help prevent damage and losses while in transit.

All products ship free in the lower 48 United States.

We currently only ship in the lower 48 United States and do not ship to Alaska or Hawaii or APOs.

Carriers

We use a combination of local couriers, UPS, and day and ross for our shipments. Your order may ship by one of these, even if at checkout it states another carrier.

Please note we can ship smaller products to P.O. boxes, but most of our products (such as barbells/racks) are outside of USPS' size limits and you will need to provide an alternate address.

About half our inventory is stored within the USA and half within Canada, some orders will be shipped from a combination of locations based on your location and inventory availability. If your order is coming from Canada, we pay all duties/customs and take care of any paperwork, you do not need to do anything once an order is placed. Orders originating from Canada take no more than 1 day extra.

Delivery times

Times are approximate, but historically these are the trends we see

West coast - 4 business days

States south of Montana - 3 business days

Mid west - 2-3 business days

East Coast 3-4 business days

Next Day Shipping

Our team works hard to maintain 1-day order processing. When you order from us, you can count on your order being shipped the next business day.

During sales, we aim to maintain same or next day shipping. However, high order volumes can result in an additional delay up to 5 business days. This is includes our peak season (November-January). Cross-border shipments will likely be delayed due to longer than usual processing times while clearing customs.

Large orders going by freight carriers take an average of 1 day longer to ship.

Hold Order Requests

At your request, we will hold your order up to a maximum of two weeks from the day it is placed.

This means that your order will be marked as “paused” in our fulfillment system and will not resume processing until the day before you want it shipped. Requests for holding orders for more than 14 calendar days will not be accommodated.

Please note that while your order’s fulfillment is paused, item(s) can continue to sell out. If you do not want to risk your item(s) going out of stock, we encourage you to not request that your order be placed on hold.

Lost Items

If your order is lost in transit, Bells of Steel will work with the carrier to find it and send it to you before sending a new replacement.

Customers are advised to confirm their order once it has been received, and claims for missing items must be reported to our customer support team within 30 days of receipt.

If after 14 business days we are unable to find your order, we will ship another at no extra charge or refund you in full.

Damage and Defects

While we take great care to ensure your order is packaged securely and thoroughly inspected before it leaves our facility, occasional damage during shipping or rare manufacturing defects may occur.

We strongly recommend inspecting the packaging and product prior to signing for delivery, when applicable. We also recommend you take clear photographs of the external packaging, product, and purchase order (PO).

In the event of a defect or shipping-related damage, providing these images will significantly streamline the claims process. As a token of appreciation for your diligence, we’ll issue a $10 store credit when photos of the PO and packaging are submitted with your claim if your product requires a replacement or a refund.

Returns

International customers will be responsible for paying all shipping and duty costs to receive their product and return it.

Customs Duties

International customers are responsible for understanding the duties they need to pay, and paying all import duties on their orders. Failure to pay required duties will result in the order not being delivered to the customer and this will not lead to any refund from Bells of Steel.

Warranty Issues

For issues where a product does not meet the warranty, Bells of Steel will evaluate the cost of shipping out replacement pieces, and can decide to either:Refund the customer a fair amount to compensate for the issueShip out replacement parts at Bells of Steel’s costs.

Contact - Bells of Steel USA - Checkout

We get it — online shopping can be tough when you can’t touch and test what you’re buying.

We are so confident that you’ll love your new Bells of Steel gear that we’re willing to put our money where our mouth is and provide a refund if you don’t love our Bells of Steel brand products within 30 days from the day that you receive your products.

Please pack your items securely in their original boxes, and we’ll send you a shipping label. Then, please drop them off at your closest freight or package carrier.

Once the goods are received, we’ll refund you.

The return process:

•Contact us first to get a return shipping label and return merchandise authorization.

•Please print out your RMA, and attach it to one of the packages used for your return, along with your return label. If you purchased it in person at our Toronto/Calgary location, please return it to that location to process the return rather than shipping it back.

•Your return must be sent within 30 days, or the shipping label will be voided, and the return will be closed.

•All returns need to be brought to your local carrier’s location. If you cannot bring it to the local carrier and need us to arrange a pick-up, there is a $20 fee. We will do our best to arrange the time and date for the courier to pick up, but ultimately, the carrier decides and may not be able to accommodate your schedule.

•The return shipping cost will be deducted from your refund amount, and there is a 15% restocking fee for products that are not returned in their original packaging or that are returned missing parts such as hardware. Restocking or nonrefundable shipping fees to be deducted from your final refund will be confirmed with you before we authorize the return.Products that are used or damaged may be denied a refund.

•Once received and inspected at our warehouse, please allow 5-7 business days for your return and refund to be processed. Once processed, we’ll initiate a refund to the form of payment used on the original order, which may take 5-7 days to appear on your card.

Cancellations and alterations:

If you need to cancel or edit your order, please email us at support@bellsofsteel.us immediately with “CANCEL” in the subject line.

Bells of Steel will do our best to accommodate your request; however, we average 1-2 business days for order dispatch. Please note that once the order begins the fulfillment process, we can no longer accommodate a cancellation, and the order will need to go through the return process.

If you need to alter the shipping address, delay the shipment, or make other special requests after the shipment has left our warehouse, we will do our best to accommodate you. However, fees may apply from our carriers, which will be passed on to you.

Damage and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We also recommend you take clear photographs of the external packaging, product, and purchase order (PO).

In the event of a defect or shipping-related damage, providing these images will significantly streamline the claims process. As a token of appreciation for your diligence, we’ll issue a $10 store credit when photos of the PO and packaging are submitted with your claim if your product requires a replacement or a refund.

Exceptions / Price Matching / Non-returnable Items

If a product you purchased goes on sale within 30 days of purchase, you can receive the difference in store credit, except during the period of November 1 - January 15.

All clearance products are final sale ‘as-is’. These items are not eligible for a refund and are not covered under warranty.

Unfortunately, we cannot accept returns on gift cards.

To initiate a return or exchange, contact us via chat or email support@bellsofsteel.us .

APPAREL/SUPPORT WEAR SIZING RETURNS

Returns:

If you have any issue with the sizing of our apparel and support wear, such as belts, knee sleeves, wrist wraps, and elbow sleeves, you may return the product within 30 days of receipt for an exchange of a different size.

All exchanges require you to contact us first to get an exchange authorization. Exchanged apparel items will be free of return shipping and re-shipping charges on valid purchases from Bells of Steel.

All returned items must be unused, not worn, and in their original condition with their original packaging (including tags).

Contact - Bells of Steel USA - Checkout