Large Magnolia Leaf (12 Pack)

Shipping Policy – Realistic Artificial Flowers

At Realistic Artificial Flowers, we take great care in packing, protecting, and delivering your beautiful artificial blooms so they arrive in perfect condition and ready to enjoy. Below you’ll find all the important information about our shipping process.

Dispatch & Processing Times

We pride ourselves on fast, reliable service.

Same-day dispatch for most orders placed before 14:00pm AEST (Monday–Friday)

Orders placed after 14:00pm or on weekends/public holidays will be dispatched the next business day

Custom orders, large arrangements, and wedding florals may require additional processing time — we will advise you at checkout or via email

Shipping Within Australia

We ship from Queensland, Australia.

Standard Shipping: 2–8 business days (location dependent)

Express Shipping: 1–3 business days (where available)

Tracking is provided on all parcels

Delivery Partners: Australia Post, StarTrack

International Shipping

Yes, we ship worldwide!Shipping costs and delivery timeframes will be calculated at checkout based on destination and parcel size.

Please note:

Customs duties, VAT, import fees, or taxes may apply depending on your country

These charges (if any) are the responsibility of the customer

Processing delays at customs are outside of our control

If you’d like an estimated shipping quote before ordering, please contact us — we’re here to help.

Packaging

Your flowers are wrapped with care to protect them during transit using eco-friendly packaging where possible. We may lightly bend stems to fit packaging; they can be gently straightened upon arrival.

Click & Collect / Showroom Pick-Up

You are welcome to collect your order from our Showroom located between Brisbane and the Gold Coast by appointment.

Once your order is ready, you will receive a notification with collection details.

Wedding & Event Orders

We understand timing is vital for weddings and events.We recommend placing your order at least 6-8 weeks before your event date for peace of mind.

If you need a rush order, please reach out before purchasing so we can assist with upgraded express options.

Lost, Damaged or Delayed Parcels

We do our best to ensure all orders arrive safely, but once in transit, delivery times are outside our control.

If your order is lost, delayed, or arrives damaged:

Contact us within 48 hours with photos (if damaged)

We will work with you and the courier to resolve the issue quickly

Partial or full replacement will be assessed on a case-by-case basis

Your happiness matters to us, and we’ll always do our best to make it right.

Address Errors

Please double-check your shipping address at checkout.If a parcel is returned to us due to an incorrect address or non-collection, re-delivery fees will apply.

Sustainability

We are committed to reducing waste and reusing or recycling packaging where possible, while still ensuring your flowers arrive beautifully presented and well-protected.

Further Questions? We’re Here to Help

If you have any questions about shipping or delivery, please contact our friendly team:

📧 info@realisticartificialflowers.com.au

📞 Available during business hours AEST

Contact - Realistic Artificial Flowers - Checkout

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@realisticartificialflowers.com.au. Please note that returns will need to be sent to the following address: Realistic Artificial Flowers , Attention; Kris, 32 Brosnahan Court, Belivah QLD 4207, Australia If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@realisticartificialflowers.com.au .

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item or colour, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, such as custom products, special orders, personalized items clearance or end of line items. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@realisticartificialflowers.com.au.

Contact - Realistic Artificial Flowers - Checkout