Large Black 2 Drawer Console Table

Standard Delivery Information

Free Shipping

Orders with a basket total of £100 or more automatically qualify for Free Standard Shipping.

It’s simple: choose any item or combination of items with a combined value of £100+, and your order will be shipped free of charge via our standard delivery service.

Free Shipping on UK Orders*

*Applicable to most UK mainland addresses.

UK orders (excluding remote areas) with a basket total of £100 or more qualify for Free Standard Shipping.

Please review our Shipping Terms & Conditions for:

Areas eligible for free shipping

Exclusions that apply

Remote postcode information

If nobody is available to receive your delivery, the courier will attempt re-delivery over the following working days.

Important: Remote Area Exclusions

Orders being delivered to UK remote areas do not qualify for Free Standard Shipping.

The following postcodes are classed as remote areas:

REMOTE AREAS POSTCODES

Scotland Area Postcodes

AB, DD, FK, IV, KW, KY, PA, PH, DG, TD, ML, EH, KA, G, HS, ZE,

Northern Ireland Postcodes

BT

Cornwall and Scilly Postcodes

TR

Channel Islands Postcodes

GY, JE

Isle of Man Postcodes

IM

Isle of Wight

PO

Furniture Delivery

Melody Maison Van Deliveries

Furniture and larger items are delivered by our Melody Maison vans, handled by our own friendly and professional delivery team.

Delivery timescale: 3-12 days

Day-of-Choice Delivery (Furniture & Large Items)

For Day of Choice deliveries, your items will be shipped via our pallet delivery partner.

Important information:

This is a kerbside-only service

Drivers are not insured to bring items inside your property

It is the customer’s responsibility to:

Remove items from the pallet

Bring them into the property

Dispose of the pallet

Full pallet delivery instructions will be sent to you by email once your order has been placed.

Out of Stock Items

If an item is out of stock, you can still place a reservation online.

The website will display the estimated restock date, including in your checkout basket.

Restock dates may change at short notice, but we will always aim to notify you as soon as possible to avoid disappointment.

If you have any queries about out-of-stock products or existing orders, please contact our Customer Services team.

Express Delivery

Express Delivery is available for:

£4.95 for orders over £100

£9.95 for orders under £100

Please note:Express Delivery does not apply to large furniture items.

Conditions and exclusions apply.Please read the full Express Delivery Terms & Conditions here.

Delivery Charges

Small Items

A standard delivery charge of £4.95 (inc. VAT) applies to orders under £100, regardless of how many items are purchased.(Exclusions apply - please refer to the map for details. These exclusions also apply to any postage or shipping promotions.)

Additional charges for highlighted areas on the map will be calculated at checkout once your postcode is entered.

Large Furniture & Mirrors

Shipping fees for large furniture and mirrors are calculated at checkout based on:

Your postcode

The delivery service selected

If a delivery slot has been confirmed and the customer is unavailable to accept the delivery, an additional re-delivery charge will apply. This fee must be paid before another delivery attempt is arranged.

For all areas highlighted on the map, an additional charge may apply depending on your distance from us. We will contact you regarding your delivery and any extra postage costs that may apply.

International Postage

Orders being delivered to Italy, Spain, France, Germany, the USA, and Australia do not qualify for the £4.95 delivery rate.

Shipping costs to these destinations will be automatically calculated at checkout once you enter your full address, and will be displayed before you make payment.

For full details, please see our International Postage & Fees information.

Incorrect Delivery Address

Please ensure that your delivery address is correct when placing your order and double-check it on the order confirmation email.

If an order is dispatched to an incorrect address due to an error made at checkout, you may be required to pay:

Redelivery fees, and

Potential collection charges should the item need to be retrieved.

Click & Collect – Doncaster Warehouse (Ready Within 1 Hour)

You can collect your order from our Doncaster warehouse, usually within 1 hour.Click & Collect is available Monday–Friday, 10:00am - 4:00pm.

How It Works

Place your order online through our main website.

Wait for an email from us confirming your collection date window and time slot.

When it’s time to collect, visit the Melody Maison Reception:Unit 2, Lords Wood Road, Harworth, Doncaster, DN11 8BZ

A member of our team will meet you in reception.

You must provide photographic ID showing the same billing address used on your order so we can verify your identity.

Once verified, your order will be handed over safely.

Contact - Melody Maison - Checkout

Watch our simple returns video on YouTube.

- Melody Maison - Easy Returns Youtube Video

Returns, Damage & Exchanges

We really hope you love your items as much as we do!

Our standard returns policy allows you to return any item to us within 200 days of receipt, provided it is:

Unused,

In perfect condition, and

Returned with the original packaging.

Returns that meet these conditions are free of charge, except for:

Deliveries to Remote Areas of the UK, and

International orders are excluded from our free returns service (see Remote Postcode List at the bottom of this page).

If your item arrives damaged or imperfect, the Consumer Contracts Regulations (2013) apply.

Consumer Contract Regulations (2013)

Goods Returns & Order Cancellations

Under the Consumer Contracts Regulations:

Your cancellation period begins the moment you place your order, and

Ends 14 days after you receive your goods.

If you choose to cancel, you then have a further 14 days from the date you notify us to return the goods.

Important Information About Packaging

We cannot accept returns without the original packaging, and all items must be unused.

If an item is returned in a condition that falls outside these terms, a re-stocking and re-boxing fee of 15% of the product's purchase value will be deducted from your refund.

Melody Maison reserves the right to apply a higher restocking fee if the item is returned in a heavily used condition.

Refunds & Shipping Information

We aim to process refunds within five working days of the item arriving at our warehouse.Please allow up to 14 days before contacting Customer Services for an update.

Please note:

Delivery upgrades such as next-day or day-of-choice services are non-refundable.

If you return an item from a multi-product order and the remaining items fall below the £100 free/discounted delivery threshold, the original £4.95 delivery fee will be deducted from your refund.

The same applies to customer-choice returns under £100 where shipping was paid: you will be refunded product value only.

Returns Made Easy

For items weighing up to 20kg with packaging not exceeding 61cm x 46cm x 46cm, you can return your parcel via the Post Office using our free Royal Mail returns label.

Please ensure you keep your proof of postage until your refund has been processed.

Click here to fill out our Royal Mail returns form.

Courier Collections (Large Items)

For larger items such as dressing tables, chests of drawers, and similar furniture, please contact our Customer Service Team.We will arrange for our carrier to collect the item from you.

If a collection is missed due to:

The customer not being home, or

The item not being left in the agreed safe place,

A £10 charge will be deducted from your refund to cover the cost of re-booking the collection.

Exemptions

Seconds Items

Items sold as Seconds are sold as seen and are not eligible for return under our standard returns policy.

Third-Party Couriers

If you choose to use an onward courier not employed by Melody Maison, we cannot accept liability for:

Damage caused in transit after our courier has delivered the item to your courier.

If using a third-party courier (including international onward shipping), please ensure you have full insurance to protect against loss or damage.

Flatpack & Self-Assembly Products

All flatpack or assembly-required products must be inspected for defects before ANY assembly begins.

Any defects must be reported to Customer Services within 28 days.

Returns will become void if the product is partially or fully assembled.

If you identify a manufacturing fault during or after assembly, please contact Customer Services for assistance.(Please note: this does not include clear damages or faults present before assembly.)

Returns Policy

Christmas Decorations Returns Policy

Please note that Christmas decorations cannot be returned if:

They are outside the 14-day reporting window, and

They are returned after December 20th in a used condition.

Your Legal Rights

These terms and conditions do not affect your statutory legal rights.

Contact - Melody Maison - Checkout