KOMFOTT Foldable Floor Lazy Sofa with 2 Pillows 6-Position Adjustable Reclining Sofa Sleeper Bed Convertible Futon Couch Bed Floor Couch Lounge for Relaxing Reading Playing Gaming (Turquoise)

Thank you for visiting and shopping at VenomHome. We are committed to processing your order quickly and ensuring reliable delivery across the United States.

1. Shipment Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email.

2. Shipping RatesDelivery Estimates

We offer FREE Standard Shipping on all orders shipped within the United States.

Shipment Method Estimated Delivery Time Shipment CostStandard Shipping 5-10 business days FREE

Delivery delays can occasionally occur. Please allow additional days in transit.

3. Domestic Shipping Only

We currently ship to addresses within the U.S. states and territories only. We do not offer international shipping at this time.

4. Shipment ConfirmationOrder Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

5. Damages

VenomHome is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

6. Our Contact Information

For any questions about your shipment, please contact us at

support@VenomHome1.com

Contact - VenomHome - Checkout

🔁 Returns and Refunds Policy (Revised)

1. Return Window

We operate a 14-day return policy. This means you have 14 days after receiving your item to request a return.

2. Eligibility Requirements

To be eligible for a return, your item must meet the following criteria:

Condition: The item must be in the same condition that you received it, unworn or unused, with all original tags attached.

Packaging: It must be in its original packaging (box, plastic wrap, protective material, etc.).

Proof of Purchase: You must present the receipt or proof of purchase.

3. Return Procedure (How to Start a Return)

All returns require pre-approval before shipment.

Request a Return: Contact us at support@VenomHome1.com with your order number and reason for return.

Pre-Approval: All return requests must be approved by our team before sending any item.

Shipping Instructions: If your return is approved, we will provide return instructions.

⚠️ Important: Do not send items to our business address without approval. Unauthorized returns may be rejected or returned to sender at the customer’s expense.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Return shipping fees are non-refundable. If a refund is issued, the cost of return shipping (if provided by us in special cases) may be deducted from the refund amount.

5. Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and resolve it promptly.

6. Exceptions / Non-returnable Items

Certain items cannot be returned:

•Perishable goods (food, flowers, plants)

•Custom or personalized products

•Personal care goods (beauty or hygiene items)

•Hazardous materials

•Sale items and gift cards

7. Exchanges

The fastest way to get the item you want is to return the original item (if eligible), and once the return is accepted and refund processed, place a new order.

8. European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be in original condition, unused, with tags and packaging intact.

9. Refunds

Inspection: We will notify you after receiving and inspecting your return.

Approval: If approved, refunds will be processed to your original payment method within 10 business days.

Processing time: Banks or credit card companies may take additional time to post the refund.

If more than 10 business days have passed after approval, please contact support@VenomHome1.com .

Contact - VenomHome - Checkout