Kobo Clara BW eReader with Case Bundle

We normally process all orders within 1 business day.

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Most items can be returned within 30 days except for trading card items, which are all final sale.

To be eligible for a return, your item must be in new condition and unused. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: Gift cards Trading card productsSome health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Items that are returned opened within 30 days may incur a restocking fee of 25%. Items returned outside of policy will not receive a refund, or may incur a restocking fee of up to 50%.

Late or missing refunds (if applicable) Please submit a support ticket using the HELP? button at the bottom left of any page

Exchanges (if applicable)

We only replace items for the same item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, please submit a support ticket using the HELP? button at the bottom left of any page.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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